Category: Human Resource Management

  • [Solved] HRM 425 Module 4: HR Inbox

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    In-depth study guidance and analytical solution covering HRM 425 Module 4: HR Inbox.

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  • [Solved] Need tonight

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    ## **Discussion Board #9: Class Reflections** This term saw you completing many types of writing assignments, some of which were probably new to you. Which one did you enjoy the most? Why is that? If there was one assignment you could have spent more time on, which would it have been? Why that one?…

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    ## **Discussion Board #9: Class Reflections**

    This term saw you completing many types of writing assignments, some of which were probably new to you. Which one did you enjoy the most? Why is that? If there was one assignment you could have spent more time on, which would it have been? Why that one?

    Remember to write at least 200 words for your own post (responding to me). You do not need to respond to a classmate this week.

  • [Solved] Final HR 10.4

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    Week 8 Discussion Instructions: As we end the 8-week session, I want to take a moment to recognize your efforts in ANTH 210. Introduction to Anthropology is a big journey—it asks you to step outside of familiar ways of thinking and explore what it means to be human across cultures, times, and enviro…

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    Assignment Prompt & Instructions

    Week 8 Discussion Instructions:

    As we end the 8-week session, I want to take a moment to recognize your efforts in ANTH 210. Introduction to Anthropology is a big journey—it asks you to step outside of familiar ways of thinking and explore what it means to be human across cultures, times, and environments. That kind of exploration takes openness, effort, and curiosity—and you should be proud of everything you've accomplished.

    For your Week 8 discussion board, you will be graded based on your clear and thorough yet BRIEF responses to ALL of the following questions:

    Start with Week 1

    Find your Week 1 discussion post.

    Copy and paste 1 sentence from what you wrote.

    Using that one sentence, explain one big concept, idea, or perspective you’re taking away from this course and how your thinking has stayed the same or changed since Week 1.

    Applying what you’ve learned

    Based on who you said you were or what you cared about in Week 1, describe one specific way you plan to use something from this course (name at least one concept, reading, or activity) in your academic, professional, or personal life.

    Evidence of growth

    Identify one skill, habit, or way of thinking you’ve developed this semester.

    Briefly describe what looks different now and how that change will help you in future classes, work, or life.

    Important Reminder:

    As outlined in the Academic Integrity Policy and in our syllabus, all work must be your own. The use of artificial intelligence (AI) tools (such as ChatGPT, Bard, or similar platforms) to generate, assist with, or edit your post is prohibited.

    Any use of AI in your discussion post will result in a grade of zero (0) and will be reported as a violation of the Academic Integrity Policy.

    Take this opportunity to reflect on your growth—you've built a foundation that will serve you well moving forward. I’m excited to read your reflections!

  • [Solved] HRM-425 Project Two

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    In-depth study guidance and analytical solution covering HRM-425 Project Two.

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    Full assignment prompt and step-by-step guidance are included in the downloadable solution file.

  • [Solved] slp 3

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    – ## Module3SLP.docx **## Module3SLP.docx** **Module 3 – SLP** **Employee Rights/Safety** Before starting this assignment be sure you are familiar with the following laws and their amendments: Katz, H. C., Kochan, T. A., & Colvin, A. J. S. (2017). Employment law. An introduction to U. S. collective …

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    – ## Module3SLP.docx

    **## Module3SLP.docx**

    **Module 3 – SLP**

    **Employee Rights/Safety**

    Before starting this assignment be sure you are familiar with the following laws and their amendments:

    Katz, H. C., Kochan, T. A., & Colvin, A. J. S. (2017). Employment law. An introduction to U. S. collective bargaining and labor relations. Ithaca: Cornell University Press, pp. 71-79. Available from Skillsoft Books in the Trident Online Library.

    U.S. Department of Labor. (n.d.). Wage and hour division (WHD).
    [_Family and Medical Leave Act_](https://www.dol.gov/agencies/whd/fmla) | U.S. Department of Labor (dol.gov) (https://www.dol.gov/agencies/whd/fmla)

    U.S. Equal Employment Opportunity Commission.
    [_Pregnancy Discrimination._](https://www.eeoc.gov/laws/types/pregnancy.cfm) https://www.eeoc.gov/laws/types/pregnancy.cfm

    U.S. Department of Labor. (n.d.)
    [_Americans with Disabilities Act._](https://www.dol.gov/general/topic/disability/ada) https://www.dol.gov/general/topic/disability/ada

    U.S. Department of Labor Occupational Safety and Health Administration,
    [_About OSHA._](https://www.osha.gov/about.html.) https://www.osha.gov/about.html.

    Prepare a 2- to 3-page paper (not counting the cover and reference pages) discussing how the Family and Medical Leave Act, the Pregnancy Discrimination Act, the Americans with Disabilities Act, safety laws, or other state laws might apply to the following scenario.

    One of your old college roommates, Sandra, is a nurse who took a job that required her to lift 65 pounds smoothly. She was told the job had this physical strength requirement for patient safety and to ensure that teams of nurses could move patients as needed. Sandra worked for a nursing home chain that employed 900 employees.

    Sandra had become pregnant and on her doctor’s advice tried to refrain from lifting 65 pounds. After she kept finding herself in situations at work that required her to do this kind of lifting, she decided to just stay home until the baby was born.

    After the baby was born, Sandra went back to work, but her baby developed a medical condition that required her to see doctors frequently. Sandra didn’t have anyone else who could be a “dedicated” caregiver for her baby, so she took leave from work to tend to her child.

    When Sandra's leave was about to expire, she asked her doctor to write a note in support of extending her leave. The note wasn’t clear and suggested that the doctor thought it would be nice, but not necessary, for mother and child to be together.

    Sandra’s manager told her that the nursing home wouldn’t be able to keep her job open for her any longer. However, he told her she should apply to the company again as a new-hire when she was ready to get back to work.

    Your paper should address the following:

    1.
    **Discern and discuss which laws may protect Sandra based on the given facts.**

    2.
    **Identify specific impediments that might inhibit Sandra from availing herself of these protections.**

    3.
    **Explain if Sandra's employer might have opened itself to legal liabilities and if so why.**

    Use at least three Trident Online Library sources plus any applicable background readings to support your discussion. Submit your paper by the module due date.

    **SLP Assignment Expectations**

    _Your paper will be evaluated using the criteria as stated in the SLP rubric. The following is a review of the rubric criteria:_

    ·
    **Assignment-Driven:** Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

    ·
    **Critical Thinking:** Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

    ·
    **Business Writing:** Is the essay logical, well organized, and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?

    ·
    **Effective Use of Information:** Does the submission demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?

    ·
    **Citing Sources:** Does the student demonstrate understanding of APA Style of referencing by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?

    ·
    **Timeliness**: Has the assignment been submitted to TLC on or before the module’s due date?

    **## Module3SLP.docx**

    **Module 3 – SLP**

    **Employee Rights/Safety**

    Before starting this assignment be sure you are familiar with the following laws and their amendments:

    Katz, H. C., Kochan, T. A., & Colvin, A. J. S. (2017). Employment law. An introduction to U. S. collective bargaining and labor relations. Ithaca: Cornell University Press, pp. 71-79. Available from Skillsoft Books in the Trident Online Library.

    U.S. Department of Labor. (n.d.). Wage and hour division (WHD).
    [_Family and Medical Leave Act_](https://www.dol.gov/agencies/whd/fmla) | U.S. Department of Labor (dol.gov) (https://www.dol.gov/agencies/whd/fmla)

    U.S. Equal Employment Opportunity Commission.
    [_Pregnancy Discrimination._](https://www.eeoc.gov/laws/types/pregnancy.cfm) https://www.eeoc.gov/laws/types/pregnancy.cfm

    U.S. Department of Labor. (n.d.)
    [_Americans with Disabilities Act._](https://www.dol.gov/general/topic/disability/ada) https://www.dol.gov/general/topic/disability/ada

    U.S. Department of Labor Occupational Safety and Health Administration,
    [_About OSHA._](https://www.osha.gov/about.html.) https://www.osha.gov/about.html.

    Prepare a 2- to 3-page paper (not counting the cover and reference pages) discussing how the Family and Medical Leave Act, the Pregnancy Discrimination Act, the Americans with Disabilities Act, safety laws, or other state laws might apply to the following scenario.

    One of your old college roommates, Sandra, is a nurse who took a job that required her to lift 65 pounds smoothly. She was told the job had this physical strength requirement for patient safety and to ensure that teams of nurses could move patients as needed. Sandra worked for a nursing home chain that employed 900 employees.

    Sandra had become pregnant and on her doctor’s advice tried to refrain from lifting 65 pounds. After she kept finding herself in situations at work that required her to do this kind of lifting, she decided to just stay home until the baby was born.

    After the baby was born, Sandra went back to work, but her baby developed a medical condition that required her to see doctors frequently. Sandra didn’t have anyone else who could be a “dedicated” caregiver for her baby, so she took leave from work to tend to her child.

    When Sandra's leave was about to expire, she asked her doctor to write a note in support of extending her leave. The note wasn’t clear and suggested that the doctor thought it would be nice, but not necessary, for mother and child to be together.

    Sandra’s manager told her that the nursing home wouldn’t be able to keep her job open for her any longer. However, he told her she should apply to the company again as a new-hire when she was ready to get back to work.

    Your paper should address the following:

    1.
    **Discern and discuss which laws may protect Sandra based on the given facts.**

    2.
    **Identify specific impediments that might inhibit Sandra from availing herself of these protections.**

    3.
    **Explain if Sandra's employer might have opened itself to legal liabilities and if so why.**

    Use at least three Trident Online Library sources plus any applicable background readings to support your discussion. Submit your paper by the module due date.

    **SLP Assignment Expectations**

    _Your paper will be evaluated using the criteria as stated in the SLP rubric. The following is a review of the rubric criteria:_

    ·
    **Assignment-Driven:** Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

    ·
    **Critical Thinking:** Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

    ·
    **Business Writing:** Is the essay logical, well organized, and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?

    ·
    **Effective Use of Information:** Does the submission demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?

    ·
    **Citing Sources:** Does the student demonstrate understanding of APA Style of referencing by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?

    ·
    **Timeliness**: Has the assignment been submitted to TLC on or before the module’s due date?

  • [Solved] case 1

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    – ## Module3Case.docx **## Module3Case.docx** **Module 3 – Case** **Employee Rights/Safety** **Assignment Overview** **(Signature Assignment: Critical Thinking, Introduced Level)** **Compliance and the HR Functions** Before starting this assignment, be sure that you are familiar with what is meant b…

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    – ## Module3Case.docx

    **## Module3Case.docx**

    **Module 3 – Case**

    **Employee Rights/Safety**

    **Assignment Overview**

    **(Signature Assignment: Critical Thinking, Introduced Level)**

    **Compliance and the HR Functions**

    Before starting this assignment, be sure that you are familiar with what is meant by “critical thinking.”

    Critical thinking is one of the five key rubric criteria by which your assignments are graded. Therefore, you are expected to demonstrate evidence of critical thinking in all assignments. For an overview of critical thinking, first read the Kurland article and then review the chart and watch the video:

    [_What is critical thinking?_](https://tlc.trident.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=230569&type=lti&rcode=TUI-494501&srcou=152108)

    Foundation for Critical Thinking (2015).
    [_Our concept and definition of critical thinking_](http://www.criticalthinking.org/pages/our-concept-of-critical-thinking/411).
    http://www.criticalthinking.org/pages/our-concept-of-critical-thinking/411

    Kurland, D. (2000).
    [_What is critical thinking?_](http://www.criticalreading.com/critical_thinking.htm) Critical Reading. http://www.criticalreading.com/critical_thinking.htm

    Educational Technology and Mobile Learning. (2014)
    [_A must-have chart featuring critical thinking skills_](http://www.educatorstechnology.com/2013/05/a-must-have-chart-featuring-critical.html). http://www.educatorstechnology.com/2013/05/a-must-have-chart-featuring-critical.html

    For this assignment, review the following:

    HR Hero. (2017).
    [_Employment at will_](http://topics.hrhero.com/employment-at-will-and-employment-law/). http://topics.hrhero.com/employment-at-will-and-employment-law/

    HR Hero. (2017).
    [_USERRA_](http://topics.hrhero.com/userra-uniformed-services-employment-and-reemployment-rights-act/) (The Uniformed Services Employment and Reemployment Rights Act). http://topics.hrhero.com/userra-uniformed-services-employment-and-reemployment-rights-act/

    U.S. Department of Agriculture (n.d.)
    [_IRCA antidiscrimination provisions_](http://www.thecre.com/fedlaw/legal19/ircadisc.htm).
    http://www.thecre.com/fedlaw/legal19/ircadisc.htm.

    **Case Assignment**

    You will explore the topics below and how they impact the
    **private** sector (not the public sector) workplace:

    · Employment at Will Doctrine

    · Immigration Reform and Control Act (IRCA)

    · USERRA

    Address the following in a 4- to 5-page paper (not counting the cover page, references page and Appendix), supporting your arguments with citations to sources from the course and your research. Use at least five Trident Online Library sources, plus any applicable background readings to support your discussion.

    1.
    **Provide a half-page summary of Employment at Will Doctrine, IRCA, and USERRA. Include these summaries together in one Appendix at the end of your paper.**

    2.
    **Discuss how major Human Resource Management functions are impacted as you discuss the following:**

    ·
    **Examine employment at will and its exceptions. Explain the exception that has had the greatest impact on the private sector workplace.**

    ·
    **Discuss the one most important change you see is needed to the IRCA and explain your reasoning.**

    ·
    **Review USERRA and detail its positive and negative impacts on the private sector workplace.**

    Upload your paper by the module due date.

    **Critical Thinking Emphasis**

    This assignment is designed to assess your critical thinking skills at the “introduced” level.

    Case 3 of HRM520 takes critical thinking a step further, to the “reinforced level” by requiring you to critically analyze what you read to arrive at a higher level of thinking.

    Then in HRM599 (Integrative Capstone), Case 1, your critical thinking skills will be further developed at the emphasized (or mastered) level.

    These three assignments build upon each other and aim to offer you the chance to enhance and practice your critical thinking skills to reach better decisions.

    **Assignment Expectations**

    _Your paper will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria:_

    ·
    **Assignment-Driven:** Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

    ·
    **Critical Thinking:** Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

    ·
    **Business Writing:** Is the essay logical, well organized, and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?

    ·
    **Effective Use of Information:** Does the submission demonstrate that the student has read, understood, and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?

    ·
    **Citing Sources:** Does the student demonstrate understanding of APA Style of referencing by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?

    ·
    **Timeliness:** Has the assignment been submitted to TLC on or before the module’s due date?

    **## Module3Case.docx**

    **Module 3 – Case**

    **Employee Rights/Safety**

    **Assignment Overview**

    **(Signature Assignment: Critical Thinking, Introduced Level)**

    **Compliance and the HR Functions**

    Before starting this assignment, be sure that you are familiar with what is meant by “critical thinking.”

    Critical thinking is one of the five key rubric criteria by which your assignments are graded. Therefore, you are expected to demonstrate evidence of critical thinking in all assignments. For an overview of critical thinking, first read the Kurland article and then review the chart and watch the video:

    [_What is critical thinking?_](https://tlc.trident.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=230569&type=lti&rcode=TUI-494501&srcou=152108)

    Foundation for Critical Thinking (2015).
    [_Our concept and definition of critical thinking_](http://www.criticalthinking.org/pages/our-concept-of-critical-thinking/411).
    http://www.criticalthinking.org/pages/our-concept-of-critical-thinking/411

    Kurland, D. (2000).
    [_What is critical thinking?_](http://www.criticalreading.com/critical_thinking.htm) Critical Reading. http://www.criticalreading.com/critical_thinking.htm

    Educational Technology and Mobile Learning. (2014)
    [_A must-have chart featuring critical thinking skills_](http://www.educatorstechnology.com/2013/05/a-must-have-chart-featuring-critical.html). http://www.educatorstechnology.com/2013/05/a-must-have-chart-featuring-critical.html

    For this assignment, review the following:

    HR Hero. (2017).
    [_Employment at will_](http://topics.hrhero.com/employment-at-will-and-employment-law/). http://topics.hrhero.com/employment-at-will-and-employment-law/

    HR Hero. (2017).
    [_USERRA_](http://topics.hrhero.com/userra-uniformed-services-employment-and-reemployment-rights-act/) (The Uniformed Services Employment and Reemployment Rights Act). http://topics.hrhero.com/userra-uniformed-services-employment-and-reemployment-rights-act/

    U.S. Department of Agriculture (n.d.)
    [_IRCA antidiscrimination provisions_](http://www.thecre.com/fedlaw/legal19/ircadisc.htm).
    http://www.thecre.com/fedlaw/legal19/ircadisc.htm.

    **Case Assignment**

    You will explore the topics below and how they impact the
    **private** sector (not the public sector) workplace:

    · Employment at Will Doctrine

    · Immigration Reform and Control Act (IRCA)

    · USERRA

    Address the following in a 4- to 5-page paper (not counting the cover page, references page and Appendix), supporting your arguments with citations to sources from the course and your research. Use at least five Trident Online Library sources, plus any applicable background readings to support your discussion.

    1.
    **Provide a half-page summary of Employment at Will Doctrine, IRCA, and USERRA. Include these summaries together in one Appendix at the end of your paper.**

    2.
    **Discuss how major Human Resource Management functions are impacted as you discuss the following:**

    ·
    **Examine employment at will and its exceptions. Explain the exception that has had the greatest impact on the private sector workplace.**

    ·
    **Discuss the one most important change you see is needed to the IRCA and explain your reasoning.**

    ·
    **Review USERRA and detail its positive and negative impacts on the private sector workplace.**

    Upload your paper by the module due date.

    **Critical Thinking Emphasis**

    This assignment is designed to assess your critical thinking skills at the “introduced” level.

    Case 3 of HRM520 takes critical thinking a step further, to the “reinforced level” by requiring you to critically analyze what you read to arrive at a higher level of thinking.

    Then in HRM599 (Integrative Capstone), Case 1, your critical thinking skills will be further developed at the emphasized (or mastered) level.

    These three assignments build upon each other and aim to offer you the chance to enhance and practice your critical thinking skills to reach better decisions.

    **Assignment Expectations**

    _Your paper will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria:_

    ·
    **Assignment-Driven:** Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

    ·
    **Critical Thinking:** Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

    ·
    **Business Writing:** Is the essay logical, well organized, and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?

    ·
    **Effective Use of Information:** Does the submission demonstrate that the student has read, understood, and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?

    ·
    **Citing Sources:** Does the student demonstrate understanding of APA Style of referencing by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?

    ·
    **Timeliness:** Has the assignment been submitted to TLC on or before the module’s due date?

  • [Solved] DB 1

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    Executive Solution Overview

    SEE ATTACHED – ## DiscussionBoard1.docx – ## UnitI.pdf **## DiscussionBoard1.docx** Discussion Board 1: Equal employment opportunity and subsequent discrimination are major factors in today’s workplace. For a quick review, you can access the U.S. Equal Employment Opportunity Commission's [Employees …

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    Assignment Prompt & Instructions

    SEE ATTACHED

    – ## DiscussionBoard1.docx

    – ## UnitI.pdf

    **## DiscussionBoard1.docx**

    Discussion Board 1:

    Equal employment opportunity and subsequent discrimination are major factors in today’s workplace. For a quick review, you can access the U.S. Equal Employment Opportunity Commission's
    [Employees & Job Applicants](https://www.eeoc.gov/employees-job-applicants) webpage to review discrimination by type.

    Considering the many types of employment discrimination, share which discrimination law you believe is the most important. Explain your rationale.

    Initial post to be a minimum of 500 words and at least one supporting reference. Posts to others should be a minimum of 250 words.

    Response 1:
    **Jazmin Brooks**

    **Employment Discrimination**

    When I think about equal employment opportunity, it’s clear that every type of discrimination is harmful and needs to be taken seriously. However, if I had to choose the discrimination law most important to me, I would say that it is the law prohibiting racial discrimination in the workplace. Personally, this particular one stands out because of its history, its impact on generations of workers, and the way it continues to influence opportunities today.

    As we know, racial discrimination in employment has been a persistent issue in the United States, and was such a critical problem that it became one of the central focuses of the Civil Rights Act of 1964, specifically under Title VII, which made it illegal for employers to treat someone unfairly because of their race. This law was groundbreaking because it forced employers to rethink hiring, promotion, and workplace practices that had historically excluded people of color from equal opportunities. Even though this law has been in place for decades, racial discrimination is still a major issue in many workplaces, which is why I believe it remains the most important.

    One reason racial discrimination laws are so vital is because one's race often determines their access to opportunity. Studies have shown that racial bias influences hiring decisions even when qualifications are the same. For example, Bertrand and Mullainathan (2004) conducted a study where they sent out identical resumes, but some had “white-sounding” names while others had “Black-sounding” names. The resumes with white-sounding names received significantly more callbacks, proving that bias still plays a role in who gets a chance at an interview. This shows that without strong legal protections, many qualified individuals might never even get their foot in the door.

    Another reason I view this law as the most important is its connection to broader issues like generational wealth and long-term economic stability. Employment is not just about having a job, it’s about building a career, supporting a family, and preparing for the future. If racial discrimination blocks access to higher-paying jobs or leadership roles, then entire communities are left at a disadvantage. This kind of discrimination doesn’t just hurt one person; it affects families for generations. For example, if someone is denied promotions or fairly paid opportunities because of race, their ability to invest in education, home ownership or retirement is limited compared to their peers. This creates somewhat of a snowball effect that stagnates an individual and their family, simply because of the color of their skin.

    I also think racial discrimination is a key issue because it often overlaps with other types of discrimination. A woman of color, for example, might face both gender discrimination and racial discrimination, which creates compounded disadvantages. While other protections such as those for age, disability, or gender are extremely important, I see racial discrimination as the foundation that ties many of these issues together. If workplaces make serious progress in reducing racial bias, they are also likely to create more inclusive environments that reduce other forms of discrimination too.

    Lastly, I believe tackling racial discrimination is essential for building strong and successful organizations. Companies often talk about the benefits of diversity, such as improved innovation and better decision-making. But diversity can only exist if people of all races feel welcomed, valued, and treated fairly. Strong enforcement of racial discrimination laws ensures that employees can focus on doing their best work instead of worrying about being judged by something they cannot change: their race. This, in my opinion, is not a political talking point, it speaks to morals, ethics, and humanity.

    To conclude, I would like to reiterate that I believe all discrimination laws play an important role. However, I truly believe racial discrimination laws are the most important and should be treated as such because they protect against one of the most deeply rooted, historical and persistent forms of inequality. Additionally, they help break cycles of economic disadvantage while creating a foundation for fairness that supports other types of equity in the workplace. Without addressing racial discrimination, it would be nearly impossible to achieve true equal employment opportunity.

    **Reference**

    Bertrand, M., & Mullainathan, S. (2004). Are Emily and Greg more employable than Lakisha and Jamal? A field experiment on labor market discrimination. American Economic Review, 94(4), 991–1013.
    [https://doi.org/10.1257/0002828042002561](https://doi.org/10.1257/0002828042002561)

    **## UnitI.pdf**

    HRM 6301, Human Resource Management Methods 1

    Course Learning Outcomes for Unit I

    Upon completion of this unit, students should be able to:

    2. Discuss the impact of employment law on an organization’s policy on equal employment opportunity.
    2.1 Explain the importance of equal employment opportunity.
    2.2 Evaluate federal and state discrimination laws.
    2.3 Develop a nondiscriminatory policy.

    Required Unit Resources

    In order to access the following resources, click the links below.

    The videos, articles and webpages below offer valuable information on this unit’s topics of equal employment
    opportunity and federal and state discrimination laws.

    Moore & Associates. (2018, January 23). The majority of discrimination cases [Video]. Cielo24.

    https://c24.page/4svajfncqqwgcmfnkxj8abndnz

    Piccolo Law Offices. (2017, August 25). What’s required to prove discrimination in the workplace? [Video].

    Cielo24. https://c24.page/gufxvev9frkwe7sa7639fkzx4s

    Transcripts and closed captioning for the above two videos are available once you access the links provided.

    Read the following articles and webpages.

    Morrish, J. (2005, August 5). Mission incomprehensible. Campaign, 32, 22–23.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=tsh&AN=17992344&site=ehost-live&scope=site

    Register, T. M. (2017, March). The case for deferring to the EEOC's interpretations in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xi
    d=f91daf7c

    U.S. Equal Employment Opportunity Commission. (1990, March 19). Policy guidance on current issues of

    sexual harassment (EEOC Notice No. N-915-050).
    https://www.eeoc.gov/policy/docs/currentissues.html

    U.S. Equal Employment Opportunity Commission. (2019, April 10). EEOC releases fiscal year 2018

    enforcement and litigation data [Press release]. https://www.eeoc.gov/eeoc/newsroom/release/4-10-
    19.cfm

    Read pp. 1–4 of the following article.

    Wolf, P. (2018). Check-in: EEOC, DOL, and NLRB compliance. Labor Law Journal, 69(3), 145–159.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=bsu&AN=131415743&site=ehost-live&scope=site

    UNIT I STUDY GUIDE

    Equal Employment Opportunity

    [https://c24.page/4svajfncqqwgcmfnkxj8abndnz](https://c24.page/4svajfncqqwgcmfnkxj8abndnz)

    [https://c24.page/gufxvev9frkwe7sa7639fkzx4s](https://c24.page/gufxvev9frkwe7sa7639fkzx4s)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site)

    HRM 6301, Human Resource Management Methods 2

    UNIT x STUDY GUIDE

    Title

    Unit Lesson

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics
    Here, in Unit I, we start the discussion with equal employment opportunity (EEO) and the U.S. Equal
    Employment Opportunity Commission (EEOC). Why is it important to understand EEO? Why is it important
    that there is equal opportunity in your organization? The statistics should provide the answer. In 2018, the
    EEOC resolved 90,558 charges of discrimination. The victims in the private sector, the state and local
    government, and the federal workplace received $505 million in compensation (EEOC, n.d.-c). You are
    encouraged to explore charge receipts by state. Visit the FY 2009 – 2021 EEOC Charge Receipts by State
    (includes U.S. Territories) and Basis website. Once at the site, use the drop-down box to select the state of
    your choice.

    The New Director of HR Management

    Any real-world business must be careful to avoid discriminatory practices. So, let’s establish that you have
    been hired as the first director of HR in this organization. Even though it is everyone’s responsibility to
    understand EEO, the applicable state and federal laws, and the different types of discrimination, you will be
    the one to whom leadership and employees will look to for guidance as the new HR director. It is the
    responsibility of employers to have policies that will prevent discrimination in the workplace. One of the first
    things that leadership has asked you to share is information about the EEOC and to develop an
    antidiscrimination policy.

    EEOC

    Before you can develop the antidiscrimination policy, you need to do some research about the EEOC.
    According the EEOC (n.d.-b), the EEOC is a government agency that enforces federal laws and develops
    policy to prevent discrimination. The president of the United States appoints the EEOC members, and the
    committee is bi-partisan and comprised of five members. A general counsel is also appointed to provide
    support to the members.

    The EEOC is headquartered in Washington, D.C., and as you will find out in your research, EEOC field offices
    are located throughout the states. The EEOC investigates charges of discrimination in organizations covered
    by EEO laws. It is important to understand that EEO laws do not apply to all organizations. Employers must
    have a certain number of employees to be covered by the laws enforced by the EEOC. Generally, an
    employer must have at least 15 employees to be held accountable to EEOC laws. They must have at least 20
    employees to be held to laws regarding age discrimination. The majority of all labor unions and employment
    agencies are also bound by EEOC laws (EEOC, n.d.-a). Title VII also covers private and public colleges and
    universities as well as employment agencies. You are encouraged to access the EEOC website in order to
    explore state EEO laws that are applicable to your organization. Now, let’s focus on federal laws that prohibit
    job discrimination.

    Federal Laws Against Discrimination

    There are laws that make it illegal for an employer to discriminate or harass employees, former employees,
    job applicants, or applicants in a training or apprenticeship program. It is important to note that federal laws
    not only prevent employer discrimination but also prevent employee-to-employee discrimination. The laws
    prohibit discrimination or retaliation against employees who make a complaint against an employer, file a

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    HRM 6301, Human Resource Management Methods 3

    UNIT x STUDY GUIDE

    Title

    charge with the EEOC, participate in an investigation, or are involved in a lawsuit. Retaliation occurs when
    there is some type of punitive action taken by employers against individuals who exercise their legal rights. An
    example would be demoting someone who participated in an investigation about a sexual harassment charge;
    you cannot do this. The EEOC enforces several laws including Title VII of the Civil Rights Act of 1964 (EEOC,
    n.d.-a).

    Title VII of the Civil Rights Act: The
    first important and pivotal law that
    should be shared with leadership and
    employees is Title VII of the Civil
    Rights Act of 1964 (Title VII). In 1964,
    Title VII was signed into law by then-
    U.S. President Lyndon B. Johnson.
    This law makes it illegal for employers
    and organization personnel to
    discriminate against someone based
    on race, color, religion, national origin,
    or sex (EEOC, n.d.-a). These areas
    are commonly referred to as the
    protected classes of Title VII.

    Civil Rights Act of 1991: In 1991,
    Title VII was amended with the most
    complete civil rights legislation since 1964. Although it is considered an amendment and did not replace Title
    VII, it did strengthen it considerably in the areas of rights of women and minorities. It also added new
    legislation regarding compensatory and punitive damages. According to the EEOC (n.d.-a), the Civil Rights
    Act of 1991 strengthened legal protections for employers and allowed for jury trials and for successful
    plaintiffs to be compensated for damages in employment discrimination cases. There were also limits put on
    the compensation awarded for compensatory and punitive damages. In addition, when individuals are
    substantially underrepresented due to employment decisions, this creates an unfair playing field; therefore,
    this amendment also addresses disparate impact.

    Pregnancy Discrimination Act: This was another amendment to Title VII. You cannot ask a potential female
    candidate if she is pregnant or plans to have children, as it is illegal to discriminate against a female based on
    pregnancy, childbirth, or any related medical condition (EEOC, n.d.-a).

    The Equal Pay Act of 1963 (EPA): It is illegal to pay different wages to men and women in the workplace if
    they perform substantially equal jobs that require equal skill, effort, and responsibility and are performed
    under similar working conditions. An employer cannot pay lower wages based on gender (EEOC, n.d.-a).

    The Age Discrimination in Employment Act of 1967 (ADEA): Anyone 40 years and older is protected by
    ADEA (EEOC, n.d.-a). If you do not hire someone simply because of his or her age and it is not a bona fide
    occupational qualification (BFOQ), then this would be considered age discrimination. BFOQ is where there is
    a legitimate reason why someone can be excluded for an otherwise legal reason. In the case of age, let’s
    consider an airline that has a mandatory retirement age of 80 for its pilots. Not hiring an 85-year-old pilot
    would be an example of a non-hiring decision based on BFOQ, which would not qualify as discrimination. It is
    important to note the race is not an acceptable basis for a BFOQ.

    Title I of the American with Disabilities of Act of 1990 (ADA): In the private sector as well as in state and
    local governments, you cannot discriminate against a qualified person with a disability (EEOC, n.d.-a). The
    scope of this law is broad as it covers both physical and mental disabilities. Unless the employer can
    demonstrate that there is undue hardship, a reasonable accommodation must be made. A reasonable
    accommodation is a modification to the work environment or the job that will allow a person with a disability to
    perform the work required for the job.

    Title II of the Genetic Information Nondiscrimination Act of 2008: It is illegal to discriminate against
    employees or applicants because of genetic information. Requiring, obtaining, or interpreting genetic
    information cannot be used to make employment decisions (EEOC, n.d.-a).

    HRM 6301, Human Resource Management Methods 4

    UNIT x STUDY GUIDE

    Title

    Landmark Cases

    The EEOC receives a plethora of discrimination complaints yearly. In 2018, the complaints and percentages
    of all charges filed were as shown below (EEOC, n.d.-c).

    • Retaliation: 39,469 (51.6%)

    • Sex: 24,655 (32.3%)

    • Race: 24,600 (32.2%)

    • Disability: 24,605 (32.2%)

    • Age: 16,911 (22.1%)

    • National Origin: 7,106 (9.3%)

    • Color: 3,166 (4.1%)

    • Religion: 2,859 (3.7%)

    • Equal Pay Act: 1,066 (1.4%)

    • Genetic Information: 220 (0.3%)

    Due to the high propensity for complaints, HR management personnel need to be aware of and stay on top of
    important landmark cases that are directly related to specific areas of HR. These cases set a precedent and
    may have an impact on the application of certain laws. Two cases that relate to discrimination laws would be
    Macy v Holder and Baldwin v Foxx (Register, 2017). Macy, a transgender woman, alleged that she was
    discriminated against because of her gender identity. Foxx asserted that he was not selected for a position
    because of his sexual orientation. In 2015, the U.S. Supreme Court found that under the 14th Amendment of
    Title VII of the Civil Rights Act, states must recognize and grant marriage licenses to same-sex couples while
    the EEOC interpreted the legislation to incorporate gender identify and sexual orientation.

    Developing an Antidiscrimination Policy

    With this understanding of federal laws against discrimination, you can now recognize the importance of
    having an antidiscrimination policy. Even though this policy may not be required in your state or required by
    some federal laws, you realize that, to protect your employees, this is something you need to develop as an
    HR manager or director. It is important that the policy be consistently followed and enforced. It is also
    suggested that any policy be reviewed by legal counsel to ensure all applicable laws are followed. An
    antidiscrimination policy should be clear, concise, and inclusive.

    Let’s look at an example. Columbia Southern University (CSU) has established an EEO statement. The policy
    is shown below.

    To provide equal employment and advancement opportunities to all individuals, employment
    decisions at Columbia Southern University will be based on merit, qualifications, and abilities. Except
    where required or permitted by law, employment practices will not be influenced or affected by an
    applicant's or employee's race, color, religion, sex, national origin, age, disability, or any other
    characteristic protected by law.

    Columbia Southern University will make reasonable accommodations for qualified individuals with
    known disabilities unless doing so would result in an undue hardship. This policy governs all aspects
    of employment, including selection, job assignment, compensation, discipline, termination, and
    access to benefits and training.

    Columbia Southern University does not discriminate on the basis of race, color, national origin, sex,
    age, religion, disability, or any other protected characteristic in admission or access to, or treatment or
    employment in, its programs and activities. Any person having questions concerning CSU's
    compliance with the regulations implementing Title IX, Section 504, is directed to contact the Title IX
    Administrator.

    Any employee with questions or concerns about any class of discrimination in the workplace is
    encouraged to bring these issues to the attention of their immediate supervisor or the Human
    Resources Department. Employees may raise concerns and make reports without fear of reprisal.

    HRM 6301, Human Resource Management Methods 5

    UNIT x STUDY GUIDE

    Title

    Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary
    action, up to and including termination of employment. (CSU, 2020, p. 8)

    The importance of having such a policy cannot be understated. In this unit, the focus was on EEO and federal
    laws that were enacted to protect against discrimination. In Unit II, we will expand on EEO and its impact on
    recruiting and hiring practices. To expand on this unit’s concepts and to prepare for the next unit, you are
    encouraged to explore the suggested unit resources listed in this unit.

    References

    Columbia Southern University. (2020). Columbia Southern University employee handbook.

    Register, T. M. (2017, March). The case for deferring to the EEOC’s interpretation in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/AONE?u=oran95108&sid=
    AONE&xid=72e6ed62

    U.S. Equal Employment Opportunity Commission. (n.d.-a). Laws enforced by EEOC.

    https://www.eeoc.gov/laws/statutes/index.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.-b). Overview. https://www.eeoc.gov/overview

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics

    Suggested Unit Resources

    In order to access the following resources, click the links below.

    The following web pages contain further information related to this unit’s topic of Equal Employment
    Opportunity. You are encouraged to visit each site to review not only the page referenced, but the wealth of
    other information on the sites. Consider bookmarking some sites for your future reference.

    U.S. Equal Employment Opportunity Commission. (n.d.). Statistics. https://www.eeoc.gov/statistics

    U.S. Employment Opportunity Commission. (n.d.). General non-discrimination policy tips.

    https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.). Prohibited employment policies/practices.

    https://www.eeoc.gov/laws/practices/index.cfm

    [https://www.eeoc.gov/statistics](https://www.eeoc.gov/statistics)

    [https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm](https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm)

    [https://www.eeoc.gov/laws/practices/index.cfm](https://www.eeoc.gov/laws/practices/index.cfm)

    **## UnitI.pdf**

    HRM 6301, Human Resource Management Methods 1

    Course Learning Outcomes for Unit I

    Upon completion of this unit, students should be able to:

    2. Discuss the impact of employment law on an organization’s policy on equal employment opportunity.
    2.1 Explain the importance of equal employment opportunity.
    2.2 Evaluate federal and state discrimination laws.
    2.3 Develop a nondiscriminatory policy.

    Required Unit Resources

    In order to access the following resources, click the links below.

    The videos, articles and webpages below offer valuable information on this unit’s topics of equal employment
    opportunity and federal and state discrimination laws.

    Moore & Associates. (2018, January 23). The majority of discrimination cases [Video]. Cielo24.

    https://c24.page/4svajfncqqwgcmfnkxj8abndnz

    Piccolo Law Offices. (2017, August 25). What’s required to prove discrimination in the workplace? [Video].

    Cielo24. https://c24.page/gufxvev9frkwe7sa7639fkzx4s

    Transcripts and closed captioning for the above two videos are available once you access the links provided.

    Read the following articles and webpages.

    Morrish, J. (2005, August 5). Mission incomprehensible. Campaign, 32, 22–23.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=tsh&AN=17992344&site=ehost-live&scope=site

    Register, T. M. (2017, March). The case for deferring to the EEOC's interpretations in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xi
    d=f91daf7c

    U.S. Equal Employment Opportunity Commission. (1990, March 19). Policy guidance on current issues of

    sexual harassment (EEOC Notice No. N-915-050).
    https://www.eeoc.gov/policy/docs/currentissues.html

    U.S. Equal Employment Opportunity Commission. (2019, April 10). EEOC releases fiscal year 2018

    enforcement and litigation data [Press release]. https://www.eeoc.gov/eeoc/newsroom/release/4-10-
    19.cfm

    Read pp. 1–4 of the following article.

    Wolf, P. (2018). Check-in: EEOC, DOL, and NLRB compliance. Labor Law Journal, 69(3), 145–159.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=bsu&AN=131415743&site=ehost-live&scope=site

    UNIT I STUDY GUIDE

    Equal Employment Opportunity

    [https://c24.page/4svajfncqqwgcmfnkxj8abndnz](https://c24.page/4svajfncqqwgcmfnkxj8abndnz)

    [https://c24.page/gufxvev9frkwe7sa7639fkzx4s](https://c24.page/gufxvev9frkwe7sa7639fkzx4s)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site)

    HRM 6301, Human Resource Management Methods 2

    UNIT x STUDY GUIDE

    Title

    Unit Lesson

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics
    Here, in Unit I, we start the discussion with equal employment opportunity (EEO) and the U.S. Equal
    Employment Opportunity Commission (EEOC). Why is it important to understand EEO? Why is it important
    that there is equal opportunity in your organization? The statistics should provide the answer. In 2018, the
    EEOC resolved 90,558 charges of discrimination. The victims in the private sector, the state and local
    government, and the federal workplace received $505 million in compensation (EEOC, n.d.-c). You are
    encouraged to explore charge receipts by state. Visit the FY 2009 – 2021 EEOC Charge Receipts by State
    (includes U.S. Territories) and Basis website. Once at the site, use the drop-down box to select the state of
    your choice.

    The New Director of HR Management

    Any real-world business must be careful to avoid discriminatory practices. So, let’s establish that you have
    been hired as the first director of HR in this organization. Even though it is everyone’s responsibility to
    understand EEO, the applicable state and federal laws, and the different types of discrimination, you will be
    the one to whom leadership and employees will look to for guidance as the new HR director. It is the
    responsibility of employers to have policies that will prevent discrimination in the workplace. One of the first
    things that leadership has asked you to share is information about the EEOC and to develop an
    antidiscrimination policy.

    EEOC

    Before you can develop the antidiscrimination policy, you need to do some research about the EEOC.
    According the EEOC (n.d.-b), the EEOC is a government agency that enforces federal laws and develops
    policy to prevent discrimination. The president of the United States appoints the EEOC members, and the
    committee is bi-partisan and comprised of five members. A general counsel is also appointed to provide
    support to the members.

    The EEOC is headquartered in Washington, D.C., and as you will find out in your research, EEOC field offices
    are located throughout the states. The EEOC investigates charges of discrimination in organizations covered
    by EEO laws. It is important to understand that EEO laws do not apply to all organizations. Employers must
    have a certain number of employees to be covered by the laws enforced by the EEOC. Generally, an
    employer must have at least 15 employees to be held accountable to EEOC laws. They must have at least 20
    employees to be held to laws regarding age discrimination. The majority of all labor unions and employment
    agencies are also bound by EEOC laws (EEOC, n.d.-a). Title VII also covers private and public colleges and
    universities as well as employment agencies. You are encouraged to access the EEOC website in order to
    explore state EEO laws that are applicable to your organization. Now, let’s focus on federal laws that prohibit
    job discrimination.

    Federal Laws Against Discrimination

    There are laws that make it illegal for an employer to discriminate or harass employees, former employees,
    job applicants, or applicants in a training or apprenticeship program. It is important to note that federal laws
    not only prevent employer discrimination but also prevent employee-to-employee discrimination. The laws
    prohibit discrimination or retaliation against employees who make a complaint against an employer, file a

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    HRM 6301, Human Resource Management Methods 3

    UNIT x STUDY GUIDE

    Title

    charge with the EEOC, participate in an investigation, or are involved in a lawsuit. Retaliation occurs when
    there is some type of punitive action taken by employers against individuals who exercise their legal rights. An
    example would be demoting someone who participated in an investigation about a sexual harassment charge;
    you cannot do this. The EEOC enforces several laws including Title VII of the Civil Rights Act of 1964 (EEOC,
    n.d.-a).

    Title VII of the Civil Rights Act: The
    first important and pivotal law that
    should be shared with leadership and
    employees is Title VII of the Civil
    Rights Act of 1964 (Title VII). In 1964,
    Title VII was signed into law by then-
    U.S. President Lyndon B. Johnson.
    This law makes it illegal for employers
    and organization personnel to
    discriminate against someone based
    on race, color, religion, national origin,
    or sex (EEOC, n.d.-a). These areas
    are commonly referred to as the
    protected classes of Title VII.

    Civil Rights Act of 1991: In 1991,
    Title VII was amended with the most
    complete civil rights legislation since 1964. Although it is considered an amendment and did not replace Title
    VII, it did strengthen it considerably in the areas of rights of women and minorities. It also added new
    legislation regarding compensatory and punitive damages. According to the EEOC (n.d.-a), the Civil Rights
    Act of 1991 strengthened legal protections for employers and allowed for jury trials and for successful
    plaintiffs to be compensated for damages in employment discrimination cases. There were also limits put on
    the compensation awarded for compensatory and punitive damages. In addition, when individuals are
    substantially underrepresented due to employment decisions, this creates an unfair playing field; therefore,
    this amendment also addresses disparate impact.

    Pregnancy Discrimination Act: This was another amendment to Title VII. You cannot ask a potential female
    candidate if she is pregnant or plans to have children, as it is illegal to discriminate against a female based on
    pregnancy, childbirth, or any related medical condition (EEOC, n.d.-a).

    The Equal Pay Act of 1963 (EPA): It is illegal to pay different wages to men and women in the workplace if
    they perform substantially equal jobs that require equal skill, effort, and responsibility and are performed
    under similar working conditions. An employer cannot pay lower wages based on gender (EEOC, n.d.-a).

    The Age Discrimination in Employment Act of 1967 (ADEA): Anyone 40 years and older is protected by
    ADEA (EEOC, n.d.-a). If you do not hire someone simply because of his or her age and it is not a bona fide
    occupational qualification (BFOQ), then this would be considered age discrimination. BFOQ is where there is
    a legitimate reason why someone can be excluded for an otherwise legal reason. In the case of age, let’s
    consider an airline that has a mandatory retirement age of 80 for its pilots. Not hiring an 85-year-old pilot
    would be an example of a non-hiring decision based on BFOQ, which would not qualify as discrimination. It is
    important to note the race is not an acceptable basis for a BFOQ.

    Title I of the American with Disabilities of Act of 1990 (ADA): In the private sector as well as in state and
    local governments, you cannot discriminate against a qualified person with a disability (EEOC, n.d.-a). The
    scope of this law is broad as it covers both physical and mental disabilities. Unless the employer can
    demonstrate that there is undue hardship, a reasonable accommodation must be made. A reasonable
    accommodation is a modification to the work environment or the job that will allow a person with a disability to
    perform the work required for the job.

    Title II of the Genetic Information Nondiscrimination Act of 2008: It is illegal to discriminate against
    employees or applicants because of genetic information. Requiring, obtaining, or interpreting genetic
    information cannot be used to make employment decisions (EEOC, n.d.-a).

    HRM 6301, Human Resource Management Methods 4

    UNIT x STUDY GUIDE

    Title

    Landmark Cases

    The EEOC receives a plethora of discrimination complaints yearly. In 2018, the complaints and percentages
    of all charges filed were as shown below (EEOC, n.d.-c).

    • Retaliation: 39,469 (51.6%)

    • Sex: 24,655 (32.3%)

    • Race: 24,600 (32.2%)

    • Disability: 24,605 (32.2%)

    • Age: 16,911 (22.1%)

    • National Origin: 7,106 (9.3%)

    • Color: 3,166 (4.1%)

    • Religion: 2,859 (3.7%)

    • Equal Pay Act: 1,066 (1.4%)

    • Genetic Information: 220 (0.3%)

    Due to the high propensity for complaints, HR management personnel need to be aware of and stay on top of
    important landmark cases that are directly related to specific areas of HR. These cases set a precedent and
    may have an impact on the application of certain laws. Two cases that relate to discrimination laws would be
    Macy v Holder and Baldwin v Foxx (Register, 2017). Macy, a transgender woman, alleged that she was
    discriminated against because of her gender identity. Foxx asserted that he was not selected for a position
    because of his sexual orientation. In 2015, the U.S. Supreme Court found that under the 14th Amendment of
    Title VII of the Civil Rights Act, states must recognize and grant marriage licenses to same-sex couples while
    the EEOC interpreted the legislation to incorporate gender identify and sexual orientation.

    Developing an Antidiscrimination Policy

    With this understanding of federal laws against discrimination, you can now recognize the importance of
    having an antidiscrimination policy. Even though this policy may not be required in your state or required by
    some federal laws, you realize that, to protect your employees, this is something you need to develop as an
    HR manager or director. It is important that the policy be consistently followed and enforced. It is also
    suggested that any policy be reviewed by legal counsel to ensure all applicable laws are followed. An
    antidiscrimination policy should be clear, concise, and inclusive.

    Let’s look at an example. Columbia Southern University (CSU) has established an EEO statement. The policy
    is shown below.

    To provide equal employment and advancement opportunities to all individuals, employment
    decisions at Columbia Southern University will be based on merit, qualifications, and abilities. Except
    where required or permitted by law, employment practices will not be influenced or affected by an
    applicant's or employee's race, color, religion, sex, national origin, age, disability, or any other
    characteristic protected by law.

    Columbia Southern University will make reasonable accommodations for qualified individuals with
    known disabilities unless doing so would result in an undue hardship. This policy governs all aspects
    of employment, including selection, job assignment, compensation, discipline, termination, and
    access to benefits and training.

    Columbia Southern University does not discriminate on the basis of race, color, national origin, sex,
    age, religion, disability, or any other protected characteristic in admission or access to, or treatment or
    employment in, its programs and activities. Any person having questions concerning CSU's
    compliance with the regulations implementing Title IX, Section 504, is directed to contact the Title IX
    Administrator.

    Any employee with questions or concerns about any class of discrimination in the workplace is
    encouraged to bring these issues to the attention of their immediate supervisor or the Human
    Resources Department. Employees may raise concerns and make reports without fear of reprisal.

    HRM 6301, Human Resource Management Methods 5

    UNIT x STUDY GUIDE

    Title

    Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary
    action, up to and including termination of employment. (CSU, 2020, p. 8)

    The importance of having such a policy cannot be understated. In this unit, the focus was on EEO and federal
    laws that were enacted to protect against discrimination. In Unit II, we will expand on EEO and its impact on
    recruiting and hiring practices. To expand on this unit’s concepts and to prepare for the next unit, you are
    encouraged to explore the suggested unit resources listed in this unit.

    References

    Columbia Southern University. (2020). Columbia Southern University employee handbook.

    Register, T. M. (2017, March). The case for deferring to the EEOC’s interpretation in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/AONE?u=oran95108&sid=
    AONE&xid=72e6ed62

    U.S. Equal Employment Opportunity Commission. (n.d.-a). Laws enforced by EEOC.

    https://www.eeoc.gov/laws/statutes/index.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.-b). Overview. https://www.eeoc.gov/overview

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics

    Suggested Unit Resources

    In order to access the following resources, click the links below.

    The following web pages contain further information related to this unit’s topic of Equal Employment
    Opportunity. You are encouraged to visit each site to review not only the page referenced, but the wealth of
    other information on the sites. Consider bookmarking some sites for your future reference.

    U.S. Equal Employment Opportunity Commission. (n.d.). Statistics. https://www.eeoc.gov/statistics

    U.S. Employment Opportunity Commission. (n.d.). General non-discrimination policy tips.

    https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.). Prohibited employment policies/practices.

    https://www.eeoc.gov/laws/practices/index.cfm

    [https://www.eeoc.gov/statistics](https://www.eeoc.gov/statistics)

    [https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm](https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm)

    [https://www.eeoc.gov/laws/practices/index.cfm](https://www.eeoc.gov/laws/practices/index.cfm)

    **## DiscussionBoard1.docx**

    Discussion Board 1:

    Equal employment opportunity and subsequent discrimination are major factors in today’s workplace. For a quick review, you can access the U.S. Equal Employment Opportunity Commission's
    [Employees & Job Applicants](https://www.eeoc.gov/employees-job-applicants) webpage to review discrimination by type.

    Considering the many types of employment discrimination, share which discrimination law you believe is the most important. Explain your rationale.

    Initial post to be a minimum of 500 words and at least one supporting reference. Posts to others should be a minimum of 250 words.

    Response 1:
    **Jazmin Brooks**

    **Employment Discrimination**

    When I think about equal employment opportunity, it’s clear that every type of discrimination is harmful and needs to be taken seriously. However, if I had to choose the discrimination law most important to me, I would say that it is the law prohibiting racial discrimination in the workplace. Personally, this particular one stands out because of its history, its impact on generations of workers, and the way it continues to influence opportunities today.

    As we know, racial discrimination in employment has been a persistent issue in the United States, and was such a critical problem that it became one of the central focuses of the Civil Rights Act of 1964, specifically under Title VII, which made it illegal for employers to treat someone unfairly because of their race. This law was groundbreaking because it forced employers to rethink hiring, promotion, and workplace practices that had historically excluded people of color from equal opportunities. Even though this law has been in place for decades, racial discrimination is still a major issue in many workplaces, which is why I believe it remains the most important.

    One reason racial discrimination laws are so vital is because one's race often determines their access to opportunity. Studies have shown that racial bias influences hiring decisions even when qualifications are the same. For example, Bertrand and Mullainathan (2004) conducted a study where they sent out identical resumes, but some had “white-sounding” names while others had “Black-sounding” names. The resumes with white-sounding names received significantly more callbacks, proving that bias still plays a role in who gets a chance at an interview. This shows that without strong legal protections, many qualified individuals might never even get their foot in the door.

    Another reason I view this law as the most important is its connection to broader issues like generational wealth and long-term economic stability. Employment is not just about having a job, it’s about building a career, supporting a family, and preparing for the future. If racial discrimination blocks access to higher-paying jobs or leadership roles, then entire communities are left at a disadvantage. This kind of discrimination doesn’t just hurt one person; it affects families for generations. For example, if someone is denied promotions or fairly paid opportunities because of race, their ability to invest in education, home ownership or retirement is limited compared to their peers. This creates somewhat of a snowball effect that stagnates an individual and their family, simply because of the color of their skin.

    I also think racial discrimination is a key issue because it often overlaps with other types of discrimination. A woman of color, for example, might face both gender discrimination and racial discrimination, which creates compounded disadvantages. While other protections such as those for age, disability, or gender are extremely important, I see racial discrimination as the foundation that ties many of these issues together. If workplaces make serious progress in reducing racial bias, they are also likely to create more inclusive environments that reduce other forms of discrimination too.

    Lastly, I believe tackling racial discrimination is essential for building strong and successful organizations. Companies often talk about the benefits of diversity, such as improved innovation and better decision-making. But diversity can only exist if people of all races feel welcomed, valued, and treated fairly. Strong enforcement of racial discrimination laws ensures that employees can focus on doing their best work instead of worrying about being judged by something they cannot change: their race. This, in my opinion, is not a political talking point, it speaks to morals, ethics, and humanity.

    To conclude, I would like to reiterate that I believe all discrimination laws play an important role. However, I truly believe racial discrimination laws are the most important and should be treated as such because they protect against one of the most deeply rooted, historical and persistent forms of inequality. Additionally, they help break cycles of economic disadvantage while creating a foundation for fairness that supports other types of equity in the workplace. Without addressing racial discrimination, it would be nearly impossible to achieve true equal employment opportunity.

    **Reference**

    Bertrand, M., & Mullainathan, S. (2004). Are Emily and Greg more employable than Lakisha and Jamal? A field experiment on labor market discrimination. American Economic Review, 94(4), 991–1013.
    [https://doi.org/10.1257/0002828042002561](https://doi.org/10.1257/0002828042002561)

    **## UnitI.pdf**

    HRM 6301, Human Resource Management Methods 1

    Course Learning Outcomes for Unit I

    Upon completion of this unit, students should be able to:

    2. Discuss the impact of employment law on an organization’s policy on equal employment opportunity.
    2.1 Explain the importance of equal employment opportunity.
    2.2 Evaluate federal and state discrimination laws.
    2.3 Develop a nondiscriminatory policy.

    Required Unit Resources

    In order to access the following resources, click the links below.

    The videos, articles and webpages below offer valuable information on this unit’s topics of equal employment
    opportunity and federal and state discrimination laws.

    Moore & Associates. (2018, January 23). The majority of discrimination cases [Video]. Cielo24.

    https://c24.page/4svajfncqqwgcmfnkxj8abndnz

    Piccolo Law Offices. (2017, August 25). What’s required to prove discrimination in the workplace? [Video].

    Cielo24. https://c24.page/gufxvev9frkwe7sa7639fkzx4s

    Transcripts and closed captioning for the above two videos are available once you access the links provided.

    Read the following articles and webpages.

    Morrish, J. (2005, August 5). Mission incomprehensible. Campaign, 32, 22–23.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=tsh&AN=17992344&site=ehost-live&scope=site

    Register, T. M. (2017, March). The case for deferring to the EEOC's interpretations in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xi
    d=f91daf7c

    U.S. Equal Employment Opportunity Commission. (1990, March 19). Policy guidance on current issues of

    sexual harassment (EEOC Notice No. N-915-050).
    https://www.eeoc.gov/policy/docs/currentissues.html

    U.S. Equal Employment Opportunity Commission. (2019, April 10). EEOC releases fiscal year 2018

    enforcement and litigation data [Press release]. https://www.eeoc.gov/eeoc/newsroom/release/4-10-
    19.cfm

    Read pp. 1–4 of the following article.

    Wolf, P. (2018). Check-in: EEOC, DOL, and NLRB compliance. Labor Law Journal, 69(3), 145–159.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=bsu&AN=131415743&site=ehost-live&scope=site

    UNIT I STUDY GUIDE

    Equal Employment Opportunity

    [https://c24.page/4svajfncqqwgcmfnkxj8abndnz](https://c24.page/4svajfncqqwgcmfnkxj8abndnz)

    [https://c24.page/gufxvev9frkwe7sa7639fkzx4s](https://c24.page/gufxvev9frkwe7sa7639fkzx4s)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site)

    HRM 6301, Human Resource Management Methods 2

    UNIT x STUDY GUIDE

    Title

    Unit Lesson

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics
    Here, in Unit I, we start the discussion with equal employment opportunity (EEO) and the U.S. Equal
    Employment Opportunity Commission (EEOC). Why is it important to understand EEO? Why is it important
    that there is equal opportunity in your organization? The statistics should provide the answer. In 2018, the
    EEOC resolved 90,558 charges of discrimination. The victims in the private sector, the state and local
    government, and the federal workplace received $505 million in compensation (EEOC, n.d.-c). You are
    encouraged to explore charge receipts by state. Visit the FY 2009 – 2021 EEOC Charge Receipts by State
    (includes U.S. Territories) and Basis website. Once at the site, use the drop-down box to select the state of
    your choice.

    The New Director of HR Management

    Any real-world business must be careful to avoid discriminatory practices. So, let’s establish that you have
    been hired as the first director of HR in this organization. Even though it is everyone’s responsibility to
    understand EEO, the applicable state and federal laws, and the different types of discrimination, you will be
    the one to whom leadership and employees will look to for guidance as the new HR director. It is the
    responsibility of employers to have policies that will prevent discrimination in the workplace. One of the first
    things that leadership has asked you to share is information about the EEOC and to develop an
    antidiscrimination policy.

    EEOC

    Before you can develop the antidiscrimination policy, you need to do some research about the EEOC.
    According the EEOC (n.d.-b), the EEOC is a government agency that enforces federal laws and develops
    policy to prevent discrimination. The president of the United States appoints the EEOC members, and the
    committee is bi-partisan and comprised of five members. A general counsel is also appointed to provide
    support to the members.

    The EEOC is headquartered in Washington, D.C., and as you will find out in your research, EEOC field offices
    are located throughout the states. The EEOC investigates charges of discrimination in organizations covered
    by EEO laws. It is important to understand that EEO laws do not apply to all organizations. Employers must
    have a certain number of employees to be covered by the laws enforced by the EEOC. Generally, an
    employer must have at least 15 employees to be held accountable to EEOC laws. They must have at least 20
    employees to be held to laws regarding age discrimination. The majority of all labor unions and employment
    agencies are also bound by EEOC laws (EEOC, n.d.-a). Title VII also covers private and public colleges and
    universities as well as employment agencies. You are encouraged to access the EEOC website in order to
    explore state EEO laws that are applicable to your organization. Now, let’s focus on federal laws that prohibit
    job discrimination.

    Federal Laws Against Discrimination

    There are laws that make it illegal for an employer to discriminate or harass employees, former employees,
    job applicants, or applicants in a training or apprenticeship program. It is important to note that federal laws
    not only prevent employer discrimination but also prevent employee-to-employee discrimination. The laws
    prohibit discrimination or retaliation against employees who make a complaint against an employer, file a

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    HRM 6301, Human Resource Management Methods 3

    UNIT x STUDY GUIDE

    Title

    charge with the EEOC, participate in an investigation, or are involved in a lawsuit. Retaliation occurs when
    there is some type of punitive action taken by employers against individuals who exercise their legal rights. An
    example would be demoting someone who participated in an investigation about a sexual harassment charge;
    you cannot do this. The EEOC enforces several laws including Title VII of the Civil Rights Act of 1964 (EEOC,
    n.d.-a).

    Title VII of the Civil Rights Act: The
    first important and pivotal law that
    should be shared with leadership and
    employees is Title VII of the Civil
    Rights Act of 1964 (Title VII). In 1964,
    Title VII was signed into law by then-
    U.S. President Lyndon B. Johnson.
    This law makes it illegal for employers
    and organization personnel to
    discriminate against someone based
    on race, color, religion, national origin,
    or sex (EEOC, n.d.-a). These areas
    are commonly referred to as the
    protected classes of Title VII.

    Civil Rights Act of 1991: In 1991,
    Title VII was amended with the most
    complete civil rights legislation since 1964. Although it is considered an amendment and did not replace Title
    VII, it did strengthen it considerably in the areas of rights of women and minorities. It also added new
    legislation regarding compensatory and punitive damages. According to the EEOC (n.d.-a), the Civil Rights
    Act of 1991 strengthened legal protections for employers and allowed for jury trials and for successful
    plaintiffs to be compensated for damages in employment discrimination cases. There were also limits put on
    the compensation awarded for compensatory and punitive damages. In addition, when individuals are
    substantially underrepresented due to employment decisions, this creates an unfair playing field; therefore,
    this amendment also addresses disparate impact.

    Pregnancy Discrimination Act: This was another amendment to Title VII. You cannot ask a potential female
    candidate if she is pregnant or plans to have children, as it is illegal to discriminate against a female based on
    pregnancy, childbirth, or any related medical condition (EEOC, n.d.-a).

    The Equal Pay Act of 1963 (EPA): It is illegal to pay different wages to men and women in the workplace if
    they perform substantially equal jobs that require equal skill, effort, and responsibility and are performed
    under similar working conditions. An employer cannot pay lower wages based on gender (EEOC, n.d.-a).

    The Age Discrimination in Employment Act of 1967 (ADEA): Anyone 40 years and older is protected by
    ADEA (EEOC, n.d.-a). If you do not hire someone simply because of his or her age and it is not a bona fide
    occupational qualification (BFOQ), then this would be considered age discrimination. BFOQ is where there is
    a legitimate reason why someone can be excluded for an otherwise legal reason. In the case of age, let’s
    consider an airline that has a mandatory retirement age of 80 for its pilots. Not hiring an 85-year-old pilot
    would be an example of a non-hiring decision based on BFOQ, which would not qualify as discrimination. It is
    important to note the race is not an acceptable basis for a BFOQ.

    Title I of the American with Disabilities of Act of 1990 (ADA): In the private sector as well as in state and
    local governments, you cannot discriminate against a qualified person with a disability (EEOC, n.d.-a). The
    scope of this law is broad as it covers both physical and mental disabilities. Unless the employer can
    demonstrate that there is undue hardship, a reasonable accommodation must be made. A reasonable
    accommodation is a modification to the work environment or the job that will allow a person with a disability to
    perform the work required for the job.

    Title II of the Genetic Information Nondiscrimination Act of 2008: It is illegal to discriminate against
    employees or applicants because of genetic information. Requiring, obtaining, or interpreting genetic
    information cannot be used to make employment decisions (EEOC, n.d.-a).

    HRM 6301, Human Resource Management Methods 4

    UNIT x STUDY GUIDE

    Title

    Landmark Cases

    The EEOC receives a plethora of discrimination complaints yearly. In 2018, the complaints and percentages
    of all charges filed were as shown below (EEOC, n.d.-c).

    • Retaliation: 39,469 (51.6%)

    • Sex: 24,655 (32.3%)

    • Race: 24,600 (32.2%)

    • Disability: 24,605 (32.2%)

    • Age: 16,911 (22.1%)

    • National Origin: 7,106 (9.3%)

    • Color: 3,166 (4.1%)

    • Religion: 2,859 (3.7%)

    • Equal Pay Act: 1,066 (1.4%)

    • Genetic Information: 220 (0.3%)

    Due to the high propensity for complaints, HR management personnel need to be aware of and stay on top of
    important landmark cases that are directly related to specific areas of HR. These cases set a precedent and
    may have an impact on the application of certain laws. Two cases that relate to discrimination laws would be
    Macy v Holder and Baldwin v Foxx (Register, 2017). Macy, a transgender woman, alleged that she was
    discriminated against because of her gender identity. Foxx asserted that he was not selected for a position
    because of his sexual orientation. In 2015, the U.S. Supreme Court found that under the 14th Amendment of
    Title VII of the Civil Rights Act, states must recognize and grant marriage licenses to same-sex couples while
    the EEOC interpreted the legislation to incorporate gender identify and sexual orientation.

    Developing an Antidiscrimination Policy

    With this understanding of federal laws against discrimination, you can now recognize the importance of
    having an antidiscrimination policy. Even though this policy may not be required in your state or required by
    some federal laws, you realize that, to protect your employees, this is something you need to develop as an
    HR manager or director. It is important that the policy be consistently followed and enforced. It is also
    suggested that any policy be reviewed by legal counsel to ensure all applicable laws are followed. An
    antidiscrimination policy should be clear, concise, and inclusive.

    Let’s look at an example. Columbia Southern University (CSU) has established an EEO statement. The policy
    is shown below.

    To provide equal employment and advancement opportunities to all individuals, employment
    decisions at Columbia Southern University will be based on merit, qualifications, and abilities. Except
    where required or permitted by law, employment practices will not be influenced or affected by an
    applicant's or employee's race, color, religion, sex, national origin, age, disability, or any other
    characteristic protected by law.

    Columbia Southern University will make reasonable accommodations for qualified individuals with
    known disabilities unless doing so would result in an undue hardship. This policy governs all aspects
    of employment, including selection, job assignment, compensation, discipline, termination, and
    access to benefits and training.

    Columbia Southern University does not discriminate on the basis of race, color, national origin, sex,
    age, religion, disability, or any other protected characteristic in admission or access to, or treatment or
    employment in, its programs and activities. Any person having questions concerning CSU's
    compliance with the regulations implementing Title IX, Section 504, is directed to contact the Title IX
    Administrator.

    Any employee with questions or concerns about any class of discrimination in the workplace is
    encouraged to bring these issues to the attention of their immediate supervisor or the Human
    Resources Department. Employees may raise concerns and make reports without fear of reprisal.

    HRM 6301, Human Resource Management Methods 5

    UNIT x STUDY GUIDE

    Title

    Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary
    action, up to and including termination of employment. (CSU, 2020, p. 8)

    The importance of having such a policy cannot be understated. In this unit, the focus was on EEO and federal
    laws that were enacted to protect against discrimination. In Unit II, we will expand on EEO and its impact on
    recruiting and hiring practices. To expand on this unit’s concepts and to prepare for the next unit, you are
    encouraged to explore the suggested unit resources listed in this unit.

    References

    Columbia Southern University. (2020). Columbia Southern University employee handbook.

    Register, T. M. (2017, March). The case for deferring to the EEOC’s interpretation in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/AONE?u=oran95108&sid=
    AONE&xid=72e6ed62

    U.S. Equal Employment Opportunity Commission. (n.d.-a). Laws enforced by EEOC.

    https://www.eeoc.gov/laws/statutes/index.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.-b). Overview. https://www.eeoc.gov/overview

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics

    Suggested Unit Resources

    In order to access the following resources, click the links below.

    The following web pages contain further information related to this unit’s topic of Equal Employment
    Opportunity. You are encouraged to visit each site to review not only the page referenced, but the wealth of
    other information on the sites. Consider bookmarking some sites for your future reference.

    U.S. Equal Employment Opportunity Commission. (n.d.). Statistics. https://www.eeoc.gov/statistics

    U.S. Employment Opportunity Commission. (n.d.). General non-discrimination policy tips.

    https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.). Prohibited employment policies/practices.

    https://www.eeoc.gov/laws/practices/index.cfm

    [https://www.eeoc.gov/statistics](https://www.eeoc.gov/statistics)

    [https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm](https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm)

    [https://www.eeoc.gov/laws/practices/index.cfm](https://www.eeoc.gov/laws/practices/index.cfm)

    **## DiscussionBoard1.docx**

    Discussion Board 1:

    Equal employment opportunity and subsequent discrimination are major factors in today’s workplace. For a quick review, you can access the U.S. Equal Employment Opportunity Commission's
    [Employees & Job Applicants](https://www.eeoc.gov/employees-job-applicants) webpage to review discrimination by type.

    Considering the many types of employment discrimination, share which discrimination law you believe is the most important. Explain your rationale.

    Initial post to be a minimum of 500 words and at least one supporting reference. Posts to others should be a minimum of 250 words.

    Response 1:
    **Jazmin Brooks**

    **Employment Discrimination**

    When I think about equal employment opportunity, it’s clear that every type of discrimination is harmful and needs to be taken seriously. However, if I had to choose the discrimination law most important to me, I would say that it is the law prohibiting racial discrimination in the workplace. Personally, this particular one stands out because of its history, its impact on generations of workers, and the way it continues to influence opportunities today.

    As we know, racial discrimination in employment has been a persistent issue in the United States, and was such a critical problem that it became one of the central focuses of the Civil Rights Act of 1964, specifically under Title VII, which made it illegal for employers to treat someone unfairly because of their race. This law was groundbreaking because it forced employers to rethink hiring, promotion, and workplace practices that had historically excluded people of color from equal opportunities. Even though this law has been in place for decades, racial discrimination is still a major issue in many workplaces, which is why I believe it remains the most important.

    One reason racial discrimination laws are so vital is because one's race often determines their access to opportunity. Studies have shown that racial bias influences hiring decisions even when qualifications are the same. For example, Bertrand and Mullainathan (2004) conducted a study where they sent out identical resumes, but some had “white-sounding” names while others had “Black-sounding” names. The resumes with white-sounding names received significantly more callbacks, proving that bias still plays a role in who gets a chance at an interview. This shows that without strong legal protections, many qualified individuals might never even get their foot in the door.

    Another reason I view this law as the most important is its connection to broader issues like generational wealth and long-term economic stability. Employment is not just about having a job, it’s about building a career, supporting a family, and preparing for the future. If racial discrimination blocks access to higher-paying jobs or leadership roles, then entire communities are left at a disadvantage. This kind of discrimination doesn’t just hurt one person; it affects families for generations. For example, if someone is denied promotions or fairly paid opportunities because of race, their ability to invest in education, home ownership or retirement is limited compared to their peers. This creates somewhat of a snowball effect that stagnates an individual and their family, simply because of the color of their skin.

    I also think racial discrimination is a key issue because it often overlaps with other types of discrimination. A woman of color, for example, might face both gender discrimination and racial discrimination, which creates compounded disadvantages. While other protections such as those for age, disability, or gender are extremely important, I see racial discrimination as the foundation that ties many of these issues together. If workplaces make serious progress in reducing racial bias, they are also likely to create more inclusive environments that reduce other forms of discrimination too.

    Lastly, I believe tackling racial discrimination is essential for building strong and successful organizations. Companies often talk about the benefits of diversity, such as improved innovation and better decision-making. But diversity can only exist if people of all races feel welcomed, valued, and treated fairly. Strong enforcement of racial discrimination laws ensures that employees can focus on doing their best work instead of worrying about being judged by something they cannot change: their race. This, in my opinion, is not a political talking point, it speaks to morals, ethics, and humanity.

    To conclude, I would like to reiterate that I believe all discrimination laws play an important role. However, I truly believe racial discrimination laws are the most important and should be treated as such because they protect against one of the most deeply rooted, historical and persistent forms of inequality. Additionally, they help break cycles of economic disadvantage while creating a foundation for fairness that supports other types of equity in the workplace. Without addressing racial discrimination, it would be nearly impossible to achieve true equal employment opportunity.

    **Reference**

    Bertrand, M., & Mullainathan, S. (2004). Are Emily and Greg more employable than Lakisha and Jamal? A field experiment on labor market discrimination. American Economic Review, 94(4), 991–1013.
    [https://doi.org/10.1257/0002828042002561](https://doi.org/10.1257/0002828042002561)

    **## UnitI.pdf**

    HRM 6301, Human Resource Management Methods 1

    Course Learning Outcomes for Unit I

    Upon completion of this unit, students should be able to:

    2. Discuss the impact of employment law on an organization’s policy on equal employment opportunity.
    2.1 Explain the importance of equal employment opportunity.
    2.2 Evaluate federal and state discrimination laws.
    2.3 Develop a nondiscriminatory policy.

    Required Unit Resources

    In order to access the following resources, click the links below.

    The videos, articles and webpages below offer valuable information on this unit’s topics of equal employment
    opportunity and federal and state discrimination laws.

    Moore & Associates. (2018, January 23). The majority of discrimination cases [Video]. Cielo24.

    https://c24.page/4svajfncqqwgcmfnkxj8abndnz

    Piccolo Law Offices. (2017, August 25). What’s required to prove discrimination in the workplace? [Video].

    Cielo24. https://c24.page/gufxvev9frkwe7sa7639fkzx4s

    Transcripts and closed captioning for the above two videos are available once you access the links provided.

    Read the following articles and webpages.

    Morrish, J. (2005, August 5). Mission incomprehensible. Campaign, 32, 22–23.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=tsh&AN=17992344&site=ehost-live&scope=site

    Register, T. M. (2017, March). The case for deferring to the EEOC's interpretations in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xi
    d=f91daf7c

    U.S. Equal Employment Opportunity Commission. (1990, March 19). Policy guidance on current issues of

    sexual harassment (EEOC Notice No. N-915-050).
    https://www.eeoc.gov/policy/docs/currentissues.html

    U.S. Equal Employment Opportunity Commission. (2019, April 10). EEOC releases fiscal year 2018

    enforcement and litigation data [Press release]. https://www.eeoc.gov/eeoc/newsroom/release/4-10-
    19.cfm

    Read pp. 1–4 of the following article.

    Wolf, P. (2018). Check-in: EEOC, DOL, and NLRB compliance. Labor Law Journal, 69(3), 145–159.

    https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
    t=true&db=bsu&AN=131415743&site=ehost-live&scope=site

    UNIT I STUDY GUIDE

    Equal Employment Opportunity

    [https://c24.page/4svajfncqqwgcmfnkxj8abndnz](https://c24.page/4svajfncqqwgcmfnkxj8abndnz)

    [https://c24.page/gufxvev9frkwe7sa7639fkzx4s](https://c24.page/gufxvev9frkwe7sa7639fkzx4s)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm?url=http://search.ebscohost.com/login.aspx?direct=true&db=tsh&AN=17992344&site=ehost-live&scope=site)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c](https://link-gale-com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/ITBC?u=oran95108&sid=ITBC&xid=f91daf7c)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/policy/docs/currentissues.html](https://www.eeoc.gov/policy/docs/currentissues.html)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm](https://www.eeoc.gov/eeoc/newsroom/release/4-10-19.cfm)

    [https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site](https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=131415743&site=ehost-live&scope=site)

    HRM 6301, Human Resource Management Methods 2

    UNIT x STUDY GUIDE

    Title

    Unit Lesson

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics
    Here, in Unit I, we start the discussion with equal employment opportunity (EEO) and the U.S. Equal
    Employment Opportunity Commission (EEOC). Why is it important to understand EEO? Why is it important
    that there is equal opportunity in your organization? The statistics should provide the answer. In 2018, the
    EEOC resolved 90,558 charges of discrimination. The victims in the private sector, the state and local
    government, and the federal workplace received $505 million in compensation (EEOC, n.d.-c). You are
    encouraged to explore charge receipts by state. Visit the FY 2009 – 2021 EEOC Charge Receipts by State
    (includes U.S. Territories) and Basis website. Once at the site, use the drop-down box to select the state of
    your choice.

    The New Director of HR Management

    Any real-world business must be careful to avoid discriminatory practices. So, let’s establish that you have
    been hired as the first director of HR in this organization. Even though it is everyone’s responsibility to
    understand EEO, the applicable state and federal laws, and the different types of discrimination, you will be
    the one to whom leadership and employees will look to for guidance as the new HR director. It is the
    responsibility of employers to have policies that will prevent discrimination in the workplace. One of the first
    things that leadership has asked you to share is information about the EEOC and to develop an
    antidiscrimination policy.

    EEOC

    Before you can develop the antidiscrimination policy, you need to do some research about the EEOC.
    According the EEOC (n.d.-b), the EEOC is a government agency that enforces federal laws and develops
    policy to prevent discrimination. The president of the United States appoints the EEOC members, and the
    committee is bi-partisan and comprised of five members. A general counsel is also appointed to provide
    support to the members.

    The EEOC is headquartered in Washington, D.C., and as you will find out in your research, EEOC field offices
    are located throughout the states. The EEOC investigates charges of discrimination in organizations covered
    by EEO laws. It is important to understand that EEO laws do not apply to all organizations. Employers must
    have a certain number of employees to be covered by the laws enforced by the EEOC. Generally, an
    employer must have at least 15 employees to be held accountable to EEOC laws. They must have at least 20
    employees to be held to laws regarding age discrimination. The majority of all labor unions and employment
    agencies are also bound by EEOC laws (EEOC, n.d.-a). Title VII also covers private and public colleges and
    universities as well as employment agencies. You are encouraged to access the EEOC website in order to
    explore state EEO laws that are applicable to your organization. Now, let’s focus on federal laws that prohibit
    job discrimination.

    Federal Laws Against Discrimination

    There are laws that make it illegal for an employer to discriminate or harass employees, former employees,
    job applicants, or applicants in a training or apprenticeship program. It is important to note that federal laws
    not only prevent employer discrimination but also prevent employee-to-employee discrimination. The laws
    prohibit discrimination or retaliation against employees who make a complaint against an employer, file a

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    [https://www.eeoc.gov/statistics/enforcement/charges-by-state](https://www.eeoc.gov/statistics/enforcement/charges-by-state)

    HRM 6301, Human Resource Management Methods 3

    UNIT x STUDY GUIDE

    Title

    charge with the EEOC, participate in an investigation, or are involved in a lawsuit. Retaliation occurs when
    there is some type of punitive action taken by employers against individuals who exercise their legal rights. An
    example would be demoting someone who participated in an investigation about a sexual harassment charge;
    you cannot do this. The EEOC enforces several laws including Title VII of the Civil Rights Act of 1964 (EEOC,
    n.d.-a).

    Title VII of the Civil Rights Act: The
    first important and pivotal law that
    should be shared with leadership and
    employees is Title VII of the Civil
    Rights Act of 1964 (Title VII). In 1964,
    Title VII was signed into law by then-
    U.S. President Lyndon B. Johnson.
    This law makes it illegal for employers
    and organization personnel to
    discriminate against someone based
    on race, color, religion, national origin,
    or sex (EEOC, n.d.-a). These areas
    are commonly referred to as the
    protected classes of Title VII.

    Civil Rights Act of 1991: In 1991,
    Title VII was amended with the most
    complete civil rights legislation since 1964. Although it is considered an amendment and did not replace Title
    VII, it did strengthen it considerably in the areas of rights of women and minorities. It also added new
    legislation regarding compensatory and punitive damages. According to the EEOC (n.d.-a), the Civil Rights
    Act of 1991 strengthened legal protections for employers and allowed for jury trials and for successful
    plaintiffs to be compensated for damages in employment discrimination cases. There were also limits put on
    the compensation awarded for compensatory and punitive damages. In addition, when individuals are
    substantially underrepresented due to employment decisions, this creates an unfair playing field; therefore,
    this amendment also addresses disparate impact.

    Pregnancy Discrimination Act: This was another amendment to Title VII. You cannot ask a potential female
    candidate if she is pregnant or plans to have children, as it is illegal to discriminate against a female based on
    pregnancy, childbirth, or any related medical condition (EEOC, n.d.-a).

    The Equal Pay Act of 1963 (EPA): It is illegal to pay different wages to men and women in the workplace if
    they perform substantially equal jobs that require equal skill, effort, and responsibility and are performed
    under similar working conditions. An employer cannot pay lower wages based on gender (EEOC, n.d.-a).

    The Age Discrimination in Employment Act of 1967 (ADEA): Anyone 40 years and older is protected by
    ADEA (EEOC, n.d.-a). If you do not hire someone simply because of his or her age and it is not a bona fide
    occupational qualification (BFOQ), then this would be considered age discrimination. BFOQ is where there is
    a legitimate reason why someone can be excluded for an otherwise legal reason. In the case of age, let’s
    consider an airline that has a mandatory retirement age of 80 for its pilots. Not hiring an 85-year-old pilot
    would be an example of a non-hiring decision based on BFOQ, which would not qualify as discrimination. It is
    important to note the race is not an acceptable basis for a BFOQ.

    Title I of the American with Disabilities of Act of 1990 (ADA): In the private sector as well as in state and
    local governments, you cannot discriminate against a qualified person with a disability (EEOC, n.d.-a). The
    scope of this law is broad as it covers both physical and mental disabilities. Unless the employer can
    demonstrate that there is undue hardship, a reasonable accommodation must be made. A reasonable
    accommodation is a modification to the work environment or the job that will allow a person with a disability to
    perform the work required for the job.

    Title II of the Genetic Information Nondiscrimination Act of 2008: It is illegal to discriminate against
    employees or applicants because of genetic information. Requiring, obtaining, or interpreting genetic
    information cannot be used to make employment decisions (EEOC, n.d.-a).

    HRM 6301, Human Resource Management Methods 4

    UNIT x STUDY GUIDE

    Title

    Landmark Cases

    The EEOC receives a plethora of discrimination complaints yearly. In 2018, the complaints and percentages
    of all charges filed were as shown below (EEOC, n.d.-c).

    • Retaliation: 39,469 (51.6%)

    • Sex: 24,655 (32.3%)

    • Race: 24,600 (32.2%)

    • Disability: 24,605 (32.2%)

    • Age: 16,911 (22.1%)

    • National Origin: 7,106 (9.3%)

    • Color: 3,166 (4.1%)

    • Religion: 2,859 (3.7%)

    • Equal Pay Act: 1,066 (1.4%)

    • Genetic Information: 220 (0.3%)

    Due to the high propensity for complaints, HR management personnel need to be aware of and stay on top of
    important landmark cases that are directly related to specific areas of HR. These cases set a precedent and
    may have an impact on the application of certain laws. Two cases that relate to discrimination laws would be
    Macy v Holder and Baldwin v Foxx (Register, 2017). Macy, a transgender woman, alleged that she was
    discriminated against because of her gender identity. Foxx asserted that he was not selected for a position
    because of his sexual orientation. In 2015, the U.S. Supreme Court found that under the 14th Amendment of
    Title VII of the Civil Rights Act, states must recognize and grant marriage licenses to same-sex couples while
    the EEOC interpreted the legislation to incorporate gender identify and sexual orientation.

    Developing an Antidiscrimination Policy

    With this understanding of federal laws against discrimination, you can now recognize the importance of
    having an antidiscrimination policy. Even though this policy may not be required in your state or required by
    some federal laws, you realize that, to protect your employees, this is something you need to develop as an
    HR manager or director. It is important that the policy be consistently followed and enforced. It is also
    suggested that any policy be reviewed by legal counsel to ensure all applicable laws are followed. An
    antidiscrimination policy should be clear, concise, and inclusive.

    Let’s look at an example. Columbia Southern University (CSU) has established an EEO statement. The policy
    is shown below.

    To provide equal employment and advancement opportunities to all individuals, employment
    decisions at Columbia Southern University will be based on merit, qualifications, and abilities. Except
    where required or permitted by law, employment practices will not be influenced or affected by an
    applicant's or employee's race, color, religion, sex, national origin, age, disability, or any other
    characteristic protected by law.

    Columbia Southern University will make reasonable accommodations for qualified individuals with
    known disabilities unless doing so would result in an undue hardship. This policy governs all aspects
    of employment, including selection, job assignment, compensation, discipline, termination, and
    access to benefits and training.

    Columbia Southern University does not discriminate on the basis of race, color, national origin, sex,
    age, religion, disability, or any other protected characteristic in admission or access to, or treatment or
    employment in, its programs and activities. Any person having questions concerning CSU's
    compliance with the regulations implementing Title IX, Section 504, is directed to contact the Title IX
    Administrator.

    Any employee with questions or concerns about any class of discrimination in the workplace is
    encouraged to bring these issues to the attention of their immediate supervisor or the Human
    Resources Department. Employees may raise concerns and make reports without fear of reprisal.

    HRM 6301, Human Resource Management Methods 5

    UNIT x STUDY GUIDE

    Title

    Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary
    action, up to and including termination of employment. (CSU, 2020, p. 8)

    The importance of having such a policy cannot be understated. In this unit, the focus was on EEO and federal
    laws that were enacted to protect against discrimination. In Unit II, we will expand on EEO and its impact on
    recruiting and hiring practices. To expand on this unit’s concepts and to prepare for the next unit, you are
    encouraged to explore the suggested unit resources listed in this unit.

    References

    Columbia Southern University. (2020). Columbia Southern University employee handbook.

    Register, T. M. (2017, March). The case for deferring to the EEOC’s interpretation in Macy and Foxx to

    classify LGBT discrimination as sex discrimination under Title VII. Iowa Law Review, 102(3), 1397–
    1425. https://link-gale-
    com.libraryresources.columbiasouthern.edu/apps/doc/A491092532/AONE?u=oran95108&sid=
    AONE&xid=72e6ed62

    U.S. Equal Employment Opportunity Commission. (n.d.-a). Laws enforced by EEOC.

    https://www.eeoc.gov/laws/statutes/index.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.-b). Overview. https://www.eeoc.gov/overview

    U.S. Equal Employment Opportunity Commission. (n.d.-c). Statistics. https://www.eeoc.gov/statistics

    Suggested Unit Resources

    In order to access the following resources, click the links below.

    The following web pages contain further information related to this unit’s topic of Equal Employment
    Opportunity. You are encouraged to visit each site to review not only the page referenced, but the wealth of
    other information on the sites. Consider bookmarking some sites for your future reference.

    U.S. Equal Employment Opportunity Commission. (n.d.). Statistics. https://www.eeoc.gov/statistics

    U.S. Employment Opportunity Commission. (n.d.). General non-discrimination policy tips.

    https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm

    U.S. Equal Employment Opportunity Commission. (n.d.). Prohibited employment policies/practices.

    https://www.eeoc.gov/laws/practices/index.cfm

    [https://www.eeoc.gov/statistics](https://www.eeoc.gov/statistics)

    [https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm](https://www.eeoc.gov/employers/smallbusiness/checklists/general_non-discrimination_policy.cfm)

    [https://www.eeoc.gov/laws/practices/index.cfm](https://www.eeoc.gov/laws/practices/index.cfm)

    – 1
    – 2

  • [Solved] GRLR Project

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    – ## veronicahomework.docx **## veronicahomework.docx** ![](https://www.sweetstudy.com/questions/grlr-project)Version 10 **Homework Assignment 1** Pathway for Patient Health Global Regulatory and Legal Requirements of Quality | | | — | | **Complete this assignment by typing your answers into this …

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    – ## veronicahomework.docx

    **## veronicahomework.docx**

    ![](https://www.sweetstudy.com/questions/grlr-project)Version 10

    **Homework Assignment 1**

    Pathway for Patient Health

    Global Regulatory and Legal Requirements of Quality

    | |
    | — |
    | **Complete this assignment by typing your answers into this Word document** |

    First Name:

    Last Name:

    Email address:

    · Save this file as: First Name Last Name GRLR Project 1 (e.g. Marla Phillips GRLR Project 1.doc)

    · Submit this assignment in Canvas

    · Assignment due dates listed in the syllabus.

    · Note, as generative AI can be a helpful tool to assist our learning process, there are specific instances where the assignments will allow specific AI use.
    You may only use AI, within an assignment, when asked to do so and you must capture the requested information.

    | |
    | — |
    | **This assignment must be submitted by the due date that was provided to you by 11:59pm (EST)** |

    1. Complete the following table related to the history of FDA regulations:

    (
    **Hint:** See the assignment rubric below to ensure that you are providing a complete answer.)

    | | | |
    | — | — | — |
    | **Legislation** | **Description of how the legislation took steps to improve public safety** | **Despite the legislation, what limitations to FDA authority still existed?** |
    | 1906 Food and Drug Act | | |
    | 1912 Sherley Amendment | | |
    | 1938 Federal Food, Drug and Cosmetic Act | | Optional | 0.5-point extra credit | Describe a limitation and cite objective evidence for it (i.e., data source) |
    | 1962 Kefauver-Harris Amendments | | Optional | 0.5-point extra credit | Describe a limitation and cite objective evidence for it (i.e., data source) |

    2. Research 2 examples of products from 2 different life science industries you can buy today that have less FDA oversight and approval than a pharmaceutical prescription drug. Note for your research in answering this question, you will use generative AI. Complete 2.a. Research and 2.b. Interpretation.

    **2.a. Research**

    For this assignment research using generative AI, use the prompt identified below and capture all requested information:

    **Generative AI system used, including version:** <e.g. Gemini with 2.0 flash>

    **Prompt to use:** What products does the FDA regulate?

    **Copy and paste response here:**

    <capture text response here>

    **Discussion of response:**

    <Discuss in your own words if you think the response was relevant to what we are talking about.>

    **List any references cited in the AI response:** (Note: If the generative AI did not provide sources, enter a second prompt: “Can you provide specific citations for this answer?”)

    <Capture any references or links cited or provided with the AI response.>

    **Discussion of references:**

    <Discuss your thoughts on the references in your own words. For example: Are the references relevant to your search? Are they robust and solid scientific references? Do the references increase or decrease your confidence in the AI response?>

    **If you use additional prompts, capture this same information for subsequent prompts.**

    **2.b. Interpretation**

    Based on your research, and in your own words, explain why you think there is less oversight for each product, and if you feel the amount of oversight is sufficient for each product.

    (
    **Hint:** See the assignment rubric below to ensure that you are providing a complete answer.)

    | | | |
    | — | — | — |
    | **Product Example** | **Why is there less oversight than a pharmaceutical?** | **Is the level of oversight sufficient? Why or why not?** |
    | | | |
    | | | |

    | | |
    | — | — |
    | **Grading Comments for Question 1** | **Score for Question 1**<br>**(Possible 5)** |
    | | |

    | | |
    | — | — |
    | **Grading Comments for Question 2a and 2b** | **Score for Question 2**<br>**(Possible 5)** |
    | | |

    **Rubric:**

    | | | | | |
    | — | — | — | — | — |
    | | **Does not meet requirements** | **Some requirements met** | **Good** | **Excellent** |
    | **Question 1** | No engagement/effort with this question. (0)<br>Use of AI (0) | The student only answered part of the question, and/or is not clear on what drove the need for change, and how that change decreased risk. (1-2) | The student explained the evolution and the changes made to FDA authority, but was not able to articulate how this new authority decreased risk. (3-4) | The student understood the heightened risk and concern related to lack of FDA authority. Understood the evolution of the changes. (5) |
    | **Question 2a** | No engagement/effort with this question. (0)<br>Inappropriate use of AI, requested information not provided (0) | The student provided some but not all of the requested information in the research section. (1) | The student provided information from research but was not able to articulate a balanced assessment of the AI responses and references. (1.5) | The student provided information from research and provided a balanced assessment of AI response and references. (2) |
    | **Question 2b** | No engagement/effort with this question. (0) | The student was not able to find 2 products as described, or incorrectly identified products. (1) | The student found 2 products correctly, but did not understand why there is less oversight. (2) | The student found 2 relevant examples, understood why there is less FDA oversight, and provided their position and rationale. (3) |

    Marla A. Phillips, Ph.D. | CEO and President | Pathway for Patient Health

    Marla.Phillips@Pathway4PH.org | 513-238-4338 | www.Pathway4PH.org

    ## image1.png

    **## veronicahomework.docx**

    ![](https://www.sweetstudy.com/questions/grlr-project)Version 10

    **Homework Assignment 1**

    Pathway for Patient Health

    Global Regulatory and Legal Requirements of Quality

    | |
    | — |
    | **Complete this assignment by typing your answers into this Word document** |

    First Name:

    Last Name:

    Email address:

    · Save this file as: First Name Last Name GRLR Project 1 (e.g. Marla Phillips GRLR Project 1.doc)

    · Submit this assignment in Canvas

    · Assignment due dates listed in the syllabus.

    · Note, as generative AI can be a helpful tool to assist our learning process, there are specific instances where the assignments will allow specific AI use.
    You may only use AI, within an assignment, when asked to do so and you must capture the requested information.

    | |
    | — |
    | **This assignment must be submitted by the due date that was provided to you by 11:59pm (EST)** |

    1. Complete the following table related to the history of FDA regulations:

    (
    **Hint:** See the assignment rubric below to ensure that you are providing a complete answer.)

    | | | |
    | — | — | — |
    | **Legislation** | **Description of how the legislation took steps to improve public safety** | **Despite the legislation, what limitations to FDA authority still existed?** |
    | 1906 Food and Drug Act | | |
    | 1912 Sherley Amendment | | |
    | 1938 Federal Food, Drug and Cosmetic Act | | Optional | 0.5-point extra credit | Describe a limitation and cite objective evidence for it (i.e., data source) |
    | 1962 Kefauver-Harris Amendments | | Optional | 0.5-point extra credit | Describe a limitation and cite objective evidence for it (i.e., data source) |

    2. Research 2 examples of products from 2 different life science industries you can buy today that have less FDA oversight and approval than a pharmaceutical prescription drug. Note for your research in answering this question, you will use generative AI. Complete 2.a. Research and 2.b. Interpretation.

    **2.a. Research**

    For this assignment research using generative AI, use the prompt identified below and capture all requested information:

    **Generative AI system used, including version:** <e.g. Gemini with 2.0 flash>

    **Prompt to use:** What products does the FDA regulate?

    **Copy and paste response here:**

    <capture text response here>

    **Discussion of response:**

    <Discuss in your own words if you think the response was relevant to what we are talking about.>

    **List any references cited in the AI response:** (Note: If the generative AI did not provide sources, enter a second prompt: “Can you provide specific citations for this answer?”)

    <Capture any references or links cited or provided with the AI response.>

    **Discussion of references:**

    <Discuss your thoughts on the references in your own words. For example: Are the references relevant to your search? Are they robust and solid scientific references? Do the references increase or decrease your confidence in the AI response?>

    **If you use additional prompts, capture this same information for subsequent prompts.**

    **2.b. Interpretation**

    Based on your research, and in your own words, explain why you think there is less oversight for each product, and if you feel the amount of oversight is sufficient for each product.

    (
    **Hint:** See the assignment rubric below to ensure that you are providing a complete answer.)

    | | | |
    | — | — | — |
    | **Product Example** | **Why is there less oversight than a pharmaceutical?** | **Is the level of oversight sufficient? Why or why not?** |
    | | | |
    | | | |

    | | |
    | — | — |
    | **Grading Comments for Question 1** | **Score for Question 1**<br>**(Possible 5)** |
    | | |

    | | |
    | — | — |
    | **Grading Comments for Question 2a and 2b** | **Score for Question 2**<br>**(Possible 5)** |
    | | |

    **Rubric:**

    | | | | | |
    | — | — | — | — | — |
    | | **Does not meet requirements** | **Some requirements met** | **Good** | **Excellent** |
    | **Question 1** | No engagement/effort with this question. (0)<br>Use of AI (0) | The student only answered part of the question, and/or is not clear on what drove the need for change, and how that change decreased risk. (1-2) | The student explained the evolution and the changes made to FDA authority, but was not able to articulate how this new authority decreased risk. (3-4) | The student understood the heightened risk and concern related to lack of FDA authority. Understood the evolution of the changes. (5) |
    | **Question 2a** | No engagement/effort with this question. (0)<br>Inappropriate use of AI, requested information not provided (0) | The student provided some but not all of the requested information in the research section. (1) | The student provided information from research but was not able to articulate a balanced assessment of the AI responses and references. (1.5) | The student provided information from research and provided a balanced assessment of AI response and references. (2) |
    | **Question 2b** | No engagement/effort with this question. (0) | The student was not able to find 2 products as described, or incorrectly identified products. (1) | The student found 2 products correctly, but did not understand why there is less oversight. (2) | The student found 2 relevant examples, understood why there is less FDA oversight, and provided their position and rationale. (3) |

    Marla A. Phillips, Ph.D. | CEO and President | Pathway for Patient Health

    Marla.Phillips@Pathway4PH.org | 513-238-4338 | www.Pathway4PH.org

    ## image1.png

  • [Solved] Human Resource

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    I need your help – ## JWI_522_W9_Lecture_1192.pdf – 522DiscussionWeek9.jpeg **## JWI_522_W9_Lecture_1192.pdf** © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwis…

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    I need your help

    – ## JWI_522_W9_Lecture_1192.pdf

    – 522DiscussionWeek9.jpeg

    **## JWI_522_W9_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 2 of 6

    DEVELOPING YOUR EXECUTIVE PRESENCE

    What It Means

    Executive Presence is often hard to define, but you know it when you see it. It is a combination of
    confidence, control and communication. And it is an essential trait if you expect to earn a seat at
    the table. To elevate the HR function to the senior-most levels of the organization, you need to
    develop your skills and your reputation for your message to be heard.

    Why It Matters

    • If you can’t communicate well, your great ideas won’t get the attention they deserve.

    • Through leading by example, you can help others improve how they communicate.

    • You will not be able to achieve – or hold – a seat at the table if you are not able to
    inspire confidence in others that you have what it takes to get the job done.

    “Practice is crucial for honing your delivery style.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 3 of 6

    THE IMPORTANCE OF EXECUTIVE PRESENCE

    “Executive Presence” is a topic that has been addressed more than once in JWMI courses. In fact, it is
    one of the main themes of the entire program. This week we will explore the elements of Executive
    Presence that are particularly relevant to HR, especially those leaders who aspire to a seat at the table as
    the Chief Human Resources Officer (CHRO).

    You are strongly encouraged to review the readings, lecture notes, and videos that were featured in your
    Business Communications course as you work through the materials for this week in our course. They
    will provide a good refresher on the foundations of the topics we explore here.

    A lot of people misunderstand what Executive Presence is all about. They reduce it to confidence or
    public speaking skills. Unquestionably, these things are important, but the real foundation of Executive
    Presence starts with knowing what you’re talking about. Yes, you can adopt a little “fake it till you make
    it” attitude … for a while. We’ve all had to do that from time to time, but leaders with strong Executive
    Presence know their stuff. They have deep, well-grounded knowledge that is built from practical
    experiences. If you’re going to make it to the top, there simply is no substitute for this.

    Leaders with strong Executive Presence are also sensitive to how others react to what they are saying.
    They focus on brevity and they present their position with confidence – not arrogance.

    Patty McCord stresses the importance of building strong communication skills.

    “Practice is crucial for honing your delivery style. You can do it in front of a mirror or with a
    spouse or friend. Actually rehearsing what you’ll say, our loud, allows you to hear the tone of
    your voice. You might even want to record yourself. It’s also important to think about your body
    language, which can speak louder than words. We’re often totally unaware of how emphatically
    it’s sending a negative message.”

    Powerful, P. 37

    As Jack and Bill built their own knowledge base of the characteristics of the best leaders, they were able
    to distill this down to five traits that came to be known as the “4 E’s + P”.

    • Energy – great leaders are dynamic and engaged with what they do and the people around them
    • Energize – they get others excited and build enthusiasm
    • Edge – they have the confidence to make tough decisions
    • Execute – they get it done, delivering above and beyond what is expected of them
    • Passion – they care about what they do and come to work every day eager to do more

    IMPROVING COMMUNICATION AMONG THE C-SUITE

    Enlightened HR leaders understand that it’s not just about improving their own skills. They recognize that
    the whole team has to communicate well. One of the opportunities you get in earning a seat at the table
    is helping others improve their communication and break down barriers that often divide departments.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 4 of 6

    While this is one of those situations where you have to lead by example, you can’t expect others just to
    get it. Helping executives and senior leaders communicate more effectively about real problems facing
    the business is not an easy task. In many organizations, admitting your team is facing a problem that you
    can’t see a clear solution for will be seen as a sign of weakness.

    Some businesses have built a culture that is so toxic that winning at all costs can even work its way into
    debates and problem-solving activities that should be focused on finding the best solution and facing
    problems honestly. McCord warns that some executives can be so convincing that their skills can
    actually impede getting at the truth.

    “One of the great dangers in business is people who are great at winning an argument due to
    their powers of persuasion rather than the merits of their case.”

    Powerful, P. 54

    Is a Work-Out or Kaizen session right for your team to help improve communications? These will be
    covered in greater detail in your upcoming JWI 556: Leading Change by Putting People First course, but
    you can start to research these tools now. Go back to Winning and re-read what Jack has to say about
    getting every brain in the game. HR can be the perfect group to lead such initiatives. We have said this
    before, but one of the greatest strengths HR has is in its role as a non-biased advocate. HR truly can be
    on everyone’s side if the focus remains on doing what is best for the business and for the people, and if it
    leans on the Mission and Values to guide the way.

    If you can get your leaders and their teams talking more openly and effectively, you’ll make big strides in
    earning and maintaining a seat at the table. The path forward on this need not be complex. Talk to your
    business leaders. Ask them what matters and where they feel they need more support. Ask them what
    frustrates them and what could be done to make things better. Take the initiative. Don’t wait to be asked.

    ELEVATING THE WHOLE HR TEAM

    One last point before we close … you’re not in this alone.

    If you are a senior-level HR leader, perhaps even the CHRO, you are not the sole voice for your team.
    Every time one of your staff interacts with others outside your department, there is a message being sent.
    It’s critical that this message is clear and consistent, and that everyone on the team from entry-level
    employees up to your senior directors and VPs understands they are ambassadors for HR.

    So what can you do to help your team?

    • First, and foremost, the vision for the role of HR in the organization must be clear. Does your
    team have its own Mission Statement and have you worked with them to develop the Behaviors
    (remember why Jack prefers this to Values) that support the Mission? If you are messaging one
    thing to your fellow executives and your team is messaging something different, you’ve got a
    problem. Or in a best-case scenario, you’re missing an opportunity.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 5 of 6

    • What are you doing to develop your team’s communication skills and Executive Presence? Do
    your people speak clearly and with confidence? What can you do to help those who may be
    struggling or who are a little on the timid side?

    • When your team members interact with business leaders, do they use language that
    demonstrates knowledge of the business? Do they ask good questions about what’s going on,
    what wins the team has had and what challenges it faces? Do they demonstrate enthusiasm for
    the business and for how great talent management practices can improve performance?

    Jack has said that when you are starting out as an individual contributor, it’s all about growing yourself.
    When you become a leader, it’s all about growing others. The leader’s success is demonstrated in the
    reflected glory of the team. Is your team seen as the place to be? Is HR a cool place to work? When
    others see your team excited about what they do, telling others how great it is to work for you as a boss,
    this will go a long way in demonstrating your readiness to have a seat at the table.

    Remember, there is no substitute for leading by example. All the great things that you want to help other
    business leaders build with their teams will come across as hollow and meaningless if you can’t make
    great things happen in your own team.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand the importance of good communication and a strong Executive Presence

    Remember, how and when the message is delivered can often have more impact on how it
    is received than the actual content. If you have great ideas but present them in a
    confrontational way or are too long-winded when brevity is needed, you won’t be heard.

    Executive Presence doesn’t mean that you have to be a Type-A personality or that you
    have to be the most engaging person in the room. You may have a quiet calm demeanor,
    but when you speak you do so with confidence. People are looking for leaders who can
    lead. Sounds a bit obvious, of course, but leading demands the ability to present a clear
    vision of what should be done and why. It requires speaking in ways that inspire others to
    not only want to do something, but to believe they actually can do it.

    • Develop practices to improve communication within the C-Suite

    How can you get other senior leaders talking? How can you help them manage their
    communications so that the truth gets presented and debated fairly and effectively? Silos
    are great for storing grain on a farm, but can undermine the smooth functioning of a
    business. While it is ultimately the responsibility of the CEO to make sure the Executive
    team is performing well, the senior HR leader who has a seat at the table plays a critical in
    helping to improve processes that support better communication.

    • Explore ways to help your team promote the image of HR throughout the organization

    Every one of your team members is an ambassador for HR. The entire team needs to be
    proactive in getting the message out about the great things that HR is already doing, and
    you need to get others excited about new ways that HR can help business leaders make
    their teams even stronger. Messaging about HR that is focused on HR is missing the point.
    You have to focus on the benefits to the business. Interview managers about what would
    help them most. Be proactive. Make a noise. Share success stories. If there is resistance
    or apathy, start with a manager who is more open-minded. When business leaders see the
    impact you have had on another team, they will be clamoring to develop that same strength
    in their group.

    **522DiscussionWeek9.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/522discussionweek9-jpeg)

    **522DiscussionWeek9.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/522discussionweek9-jpeg)

    **## JWI_522_W9_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 2 of 6

    DEVELOPING YOUR EXECUTIVE PRESENCE

    What It Means

    Executive Presence is often hard to define, but you know it when you see it. It is a combination of
    confidence, control and communication. And it is an essential trait if you expect to earn a seat at
    the table. To elevate the HR function to the senior-most levels of the organization, you need to
    develop your skills and your reputation for your message to be heard.

    Why It Matters

    • If you can’t communicate well, your great ideas won’t get the attention they deserve.

    • Through leading by example, you can help others improve how they communicate.

    • You will not be able to achieve – or hold – a seat at the table if you are not able to
    inspire confidence in others that you have what it takes to get the job done.

    “Practice is crucial for honing your delivery style.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 3 of 6

    THE IMPORTANCE OF EXECUTIVE PRESENCE

    “Executive Presence” is a topic that has been addressed more than once in JWMI courses. In fact, it is
    one of the main themes of the entire program. This week we will explore the elements of Executive
    Presence that are particularly relevant to HR, especially those leaders who aspire to a seat at the table as
    the Chief Human Resources Officer (CHRO).

    You are strongly encouraged to review the readings, lecture notes, and videos that were featured in your
    Business Communications course as you work through the materials for this week in our course. They
    will provide a good refresher on the foundations of the topics we explore here.

    A lot of people misunderstand what Executive Presence is all about. They reduce it to confidence or
    public speaking skills. Unquestionably, these things are important, but the real foundation of Executive
    Presence starts with knowing what you’re talking about. Yes, you can adopt a little “fake it till you make
    it” attitude … for a while. We’ve all had to do that from time to time, but leaders with strong Executive
    Presence know their stuff. They have deep, well-grounded knowledge that is built from practical
    experiences. If you’re going to make it to the top, there simply is no substitute for this.

    Leaders with strong Executive Presence are also sensitive to how others react to what they are saying.
    They focus on brevity and they present their position with confidence – not arrogance.

    Patty McCord stresses the importance of building strong communication skills.

    “Practice is crucial for honing your delivery style. You can do it in front of a mirror or with a
    spouse or friend. Actually rehearsing what you’ll say, our loud, allows you to hear the tone of
    your voice. You might even want to record yourself. It’s also important to think about your body
    language, which can speak louder than words. We’re often totally unaware of how emphatically
    it’s sending a negative message.”

    Powerful, P. 37

    As Jack and Bill built their own knowledge base of the characteristics of the best leaders, they were able
    to distill this down to five traits that came to be known as the “4 E’s + P”.

    • Energy – great leaders are dynamic and engaged with what they do and the people around them
    • Energize – they get others excited and build enthusiasm
    • Edge – they have the confidence to make tough decisions
    • Execute – they get it done, delivering above and beyond what is expected of them
    • Passion – they care about what they do and come to work every day eager to do more

    IMPROVING COMMUNICATION AMONG THE C-SUITE

    Enlightened HR leaders understand that it’s not just about improving their own skills. They recognize that
    the whole team has to communicate well. One of the opportunities you get in earning a seat at the table
    is helping others improve their communication and break down barriers that often divide departments.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 4 of 6

    While this is one of those situations where you have to lead by example, you can’t expect others just to
    get it. Helping executives and senior leaders communicate more effectively about real problems facing
    the business is not an easy task. In many organizations, admitting your team is facing a problem that you
    can’t see a clear solution for will be seen as a sign of weakness.

    Some businesses have built a culture that is so toxic that winning at all costs can even work its way into
    debates and problem-solving activities that should be focused on finding the best solution and facing
    problems honestly. McCord warns that some executives can be so convincing that their skills can
    actually impede getting at the truth.

    “One of the great dangers in business is people who are great at winning an argument due to
    their powers of persuasion rather than the merits of their case.”

    Powerful, P. 54

    Is a Work-Out or Kaizen session right for your team to help improve communications? These will be
    covered in greater detail in your upcoming JWI 556: Leading Change by Putting People First course, but
    you can start to research these tools now. Go back to Winning and re-read what Jack has to say about
    getting every brain in the game. HR can be the perfect group to lead such initiatives. We have said this
    before, but one of the greatest strengths HR has is in its role as a non-biased advocate. HR truly can be
    on everyone’s side if the focus remains on doing what is best for the business and for the people, and if it
    leans on the Mission and Values to guide the way.

    If you can get your leaders and their teams talking more openly and effectively, you’ll make big strides in
    earning and maintaining a seat at the table. The path forward on this need not be complex. Talk to your
    business leaders. Ask them what matters and where they feel they need more support. Ask them what
    frustrates them and what could be done to make things better. Take the initiative. Don’t wait to be asked.

    ELEVATING THE WHOLE HR TEAM

    One last point before we close … you’re not in this alone.

    If you are a senior-level HR leader, perhaps even the CHRO, you are not the sole voice for your team.
    Every time one of your staff interacts with others outside your department, there is a message being sent.
    It’s critical that this message is clear and consistent, and that everyone on the team from entry-level
    employees up to your senior directors and VPs understands they are ambassadors for HR.

    So what can you do to help your team?

    • First, and foremost, the vision for the role of HR in the organization must be clear. Does your
    team have its own Mission Statement and have you worked with them to develop the Behaviors
    (remember why Jack prefers this to Values) that support the Mission? If you are messaging one
    thing to your fellow executives and your team is messaging something different, you’ve got a
    problem. Or in a best-case scenario, you’re missing an opportunity.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 5 of 6

    • What are you doing to develop your team’s communication skills and Executive Presence? Do
    your people speak clearly and with confidence? What can you do to help those who may be
    struggling or who are a little on the timid side?

    • When your team members interact with business leaders, do they use language that
    demonstrates knowledge of the business? Do they ask good questions about what’s going on,
    what wins the team has had and what challenges it faces? Do they demonstrate enthusiasm for
    the business and for how great talent management practices can improve performance?

    Jack has said that when you are starting out as an individual contributor, it’s all about growing yourself.
    When you become a leader, it’s all about growing others. The leader’s success is demonstrated in the
    reflected glory of the team. Is your team seen as the place to be? Is HR a cool place to work? When
    others see your team excited about what they do, telling others how great it is to work for you as a boss,
    this will go a long way in demonstrating your readiness to have a seat at the table.

    Remember, there is no substitute for leading by example. All the great things that you want to help other
    business leaders build with their teams will come across as hollow and meaningless if you can’t make
    great things happen in your own team.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand the importance of good communication and a strong Executive Presence

    Remember, how and when the message is delivered can often have more impact on how it
    is received than the actual content. If you have great ideas but present them in a
    confrontational way or are too long-winded when brevity is needed, you won’t be heard.

    Executive Presence doesn’t mean that you have to be a Type-A personality or that you
    have to be the most engaging person in the room. You may have a quiet calm demeanor,
    but when you speak you do so with confidence. People are looking for leaders who can
    lead. Sounds a bit obvious, of course, but leading demands the ability to present a clear
    vision of what should be done and why. It requires speaking in ways that inspire others to
    not only want to do something, but to believe they actually can do it.

    • Develop practices to improve communication within the C-Suite

    How can you get other senior leaders talking? How can you help them manage their
    communications so that the truth gets presented and debated fairly and effectively? Silos
    are great for storing grain on a farm, but can undermine the smooth functioning of a
    business. While it is ultimately the responsibility of the CEO to make sure the Executive
    team is performing well, the senior HR leader who has a seat at the table plays a critical in
    helping to improve processes that support better communication.

    • Explore ways to help your team promote the image of HR throughout the organization

    Every one of your team members is an ambassador for HR. The entire team needs to be
    proactive in getting the message out about the great things that HR is already doing, and
    you need to get others excited about new ways that HR can help business leaders make
    their teams even stronger. Messaging about HR that is focused on HR is missing the point.
    You have to focus on the benefits to the business. Interview managers about what would
    help them most. Be proactive. Make a noise. Share success stories. If there is resistance
    or apathy, start with a manager who is more open-minded. When business leaders see the
    impact you have had on another team, they will be clamoring to develop that same strength
    in their group.

    **522DiscussionWeek9.jpeg**

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    **## JWI_522_W9_Lecture_1192.pdf**

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    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 2 of 6

    DEVELOPING YOUR EXECUTIVE PRESENCE

    What It Means

    Executive Presence is often hard to define, but you know it when you see it. It is a combination of
    confidence, control and communication. And it is an essential trait if you expect to earn a seat at
    the table. To elevate the HR function to the senior-most levels of the organization, you need to
    develop your skills and your reputation for your message to be heard.

    Why It Matters

    • If you can’t communicate well, your great ideas won’t get the attention they deserve.

    • Through leading by example, you can help others improve how they communicate.

    • You will not be able to achieve – or hold – a seat at the table if you are not able to
    inspire confidence in others that you have what it takes to get the job done.

    “Practice is crucial for honing your delivery style.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 3 of 6

    THE IMPORTANCE OF EXECUTIVE PRESENCE

    “Executive Presence” is a topic that has been addressed more than once in JWMI courses. In fact, it is
    one of the main themes of the entire program. This week we will explore the elements of Executive
    Presence that are particularly relevant to HR, especially those leaders who aspire to a seat at the table as
    the Chief Human Resources Officer (CHRO).

    You are strongly encouraged to review the readings, lecture notes, and videos that were featured in your
    Business Communications course as you work through the materials for this week in our course. They
    will provide a good refresher on the foundations of the topics we explore here.

    A lot of people misunderstand what Executive Presence is all about. They reduce it to confidence or
    public speaking skills. Unquestionably, these things are important, but the real foundation of Executive
    Presence starts with knowing what you’re talking about. Yes, you can adopt a little “fake it till you make
    it” attitude … for a while. We’ve all had to do that from time to time, but leaders with strong Executive
    Presence know their stuff. They have deep, well-grounded knowledge that is built from practical
    experiences. If you’re going to make it to the top, there simply is no substitute for this.

    Leaders with strong Executive Presence are also sensitive to how others react to what they are saying.
    They focus on brevity and they present their position with confidence – not arrogance.

    Patty McCord stresses the importance of building strong communication skills.

    “Practice is crucial for honing your delivery style. You can do it in front of a mirror or with a
    spouse or friend. Actually rehearsing what you’ll say, our loud, allows you to hear the tone of
    your voice. You might even want to record yourself. It’s also important to think about your body
    language, which can speak louder than words. We’re often totally unaware of how emphatically
    it’s sending a negative message.”

    Powerful, P. 37

    As Jack and Bill built their own knowledge base of the characteristics of the best leaders, they were able
    to distill this down to five traits that came to be known as the “4 E’s + P”.

    • Energy – great leaders are dynamic and engaged with what they do and the people around them
    • Energize – they get others excited and build enthusiasm
    • Edge – they have the confidence to make tough decisions
    • Execute – they get it done, delivering above and beyond what is expected of them
    • Passion – they care about what they do and come to work every day eager to do more

    IMPROVING COMMUNICATION AMONG THE C-SUITE

    Enlightened HR leaders understand that it’s not just about improving their own skills. They recognize that
    the whole team has to communicate well. One of the opportunities you get in earning a seat at the table
    is helping others improve their communication and break down barriers that often divide departments.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 4 of 6

    While this is one of those situations where you have to lead by example, you can’t expect others just to
    get it. Helping executives and senior leaders communicate more effectively about real problems facing
    the business is not an easy task. In many organizations, admitting your team is facing a problem that you
    can’t see a clear solution for will be seen as a sign of weakness.

    Some businesses have built a culture that is so toxic that winning at all costs can even work its way into
    debates and problem-solving activities that should be focused on finding the best solution and facing
    problems honestly. McCord warns that some executives can be so convincing that their skills can
    actually impede getting at the truth.

    “One of the great dangers in business is people who are great at winning an argument due to
    their powers of persuasion rather than the merits of their case.”

    Powerful, P. 54

    Is a Work-Out or Kaizen session right for your team to help improve communications? These will be
    covered in greater detail in your upcoming JWI 556: Leading Change by Putting People First course, but
    you can start to research these tools now. Go back to Winning and re-read what Jack has to say about
    getting every brain in the game. HR can be the perfect group to lead such initiatives. We have said this
    before, but one of the greatest strengths HR has is in its role as a non-biased advocate. HR truly can be
    on everyone’s side if the focus remains on doing what is best for the business and for the people, and if it
    leans on the Mission and Values to guide the way.

    If you can get your leaders and their teams talking more openly and effectively, you’ll make big strides in
    earning and maintaining a seat at the table. The path forward on this need not be complex. Talk to your
    business leaders. Ask them what matters and where they feel they need more support. Ask them what
    frustrates them and what could be done to make things better. Take the initiative. Don’t wait to be asked.

    ELEVATING THE WHOLE HR TEAM

    One last point before we close … you’re not in this alone.

    If you are a senior-level HR leader, perhaps even the CHRO, you are not the sole voice for your team.
    Every time one of your staff interacts with others outside your department, there is a message being sent.
    It’s critical that this message is clear and consistent, and that everyone on the team from entry-level
    employees up to your senior directors and VPs understands they are ambassadors for HR.

    So what can you do to help your team?

    • First, and foremost, the vision for the role of HR in the organization must be clear. Does your
    team have its own Mission Statement and have you worked with them to develop the Behaviors
    (remember why Jack prefers this to Values) that support the Mission? If you are messaging one
    thing to your fellow executives and your team is messaging something different, you’ve got a
    problem. Or in a best-case scenario, you’re missing an opportunity.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 5 of 6

    • What are you doing to develop your team’s communication skills and Executive Presence? Do
    your people speak clearly and with confidence? What can you do to help those who may be
    struggling or who are a little on the timid side?

    • When your team members interact with business leaders, do they use language that
    demonstrates knowledge of the business? Do they ask good questions about what’s going on,
    what wins the team has had and what challenges it faces? Do they demonstrate enthusiasm for
    the business and for how great talent management practices can improve performance?

    Jack has said that when you are starting out as an individual contributor, it’s all about growing yourself.
    When you become a leader, it’s all about growing others. The leader’s success is demonstrated in the
    reflected glory of the team. Is your team seen as the place to be? Is HR a cool place to work? When
    others see your team excited about what they do, telling others how great it is to work for you as a boss,
    this will go a long way in demonstrating your readiness to have a seat at the table.

    Remember, there is no substitute for leading by example. All the great things that you want to help other
    business leaders build with their teams will come across as hollow and meaningless if you can’t make
    great things happen in your own team.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1188) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand the importance of good communication and a strong Executive Presence

    Remember, how and when the message is delivered can often have more impact on how it
    is received than the actual content. If you have great ideas but present them in a
    confrontational way or are too long-winded when brevity is needed, you won’t be heard.

    Executive Presence doesn’t mean that you have to be a Type-A personality or that you
    have to be the most engaging person in the room. You may have a quiet calm demeanor,
    but when you speak you do so with confidence. People are looking for leaders who can
    lead. Sounds a bit obvious, of course, but leading demands the ability to present a clear
    vision of what should be done and why. It requires speaking in ways that inspire others to
    not only want to do something, but to believe they actually can do it.

    • Develop practices to improve communication within the C-Suite

    How can you get other senior leaders talking? How can you help them manage their
    communications so that the truth gets presented and debated fairly and effectively? Silos
    are great for storing grain on a farm, but can undermine the smooth functioning of a
    business. While it is ultimately the responsibility of the CEO to make sure the Executive
    team is performing well, the senior HR leader who has a seat at the table plays a critical in
    helping to improve processes that support better communication.

    • Explore ways to help your team promote the image of HR throughout the organization

    Every one of your team members is an ambassador for HR. The entire team needs to be
    proactive in getting the message out about the great things that HR is already doing, and
    you need to get others excited about new ways that HR can help business leaders make
    their teams even stronger. Messaging about HR that is focused on HR is missing the point.
    You have to focus on the benefits to the business. Interview managers about what would
    help them most. Be proactive. Make a noise. Share success stories. If there is resistance
    or apathy, start with a manager who is more open-minded. When business leaders see the
    impact you have had on another team, they will be clamoring to develop that same strength
    in their group.

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    JWI 556 (1196) Page 1 of 7

    JWI 556
    Leading Change by Putting People First

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 2 of 7

    MANAGING CONFLICTS DURING CHANGE

    What It Means

    Conflict management is an important leadership skill that has been discussed in previous JWMI
    courses. In times of change, the opportunities for conflicts to erupt can increase dramatically.
    Putting people first while leading change requires that HR professionals be particularly active and
    sensitive in anticipating where these conflicts are most likely to occur. It also presents an
    opportunity to help other managers learn to deal with conflict in ways that allow the impacted
    parties to express their concerns without undermining the momentum or efficacy of the change.

    Why It Matters

    • Being aware of the most common types of conflicts that surface during change initiatives
    will help keep you from being blindsided.

    • Taking preemptive actions based on early warning signals makes it a lot easier to
    manage a potential conflict rather than fix a problem that has escalated into an all-out
    battle.

    • Leveraging what you learned about competing commitments and hidden assumptions
    can pave the way for a more open and honest dialogue.

    “All widespread communication in a change effort must be jargon free.”

    John Kotter

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 3 of 7

    THE MOST COMMON TYPES OF CONFLICT DURING CHANGE INITIATIVES

    Change – especially large, transformational, disruptive change – has the potential to elevate negative
    tendencies that, under normal conditions, would not have caused issues. It does this, in part, because it
    pushes people out of their comfort zones and asks them to engage with new ways, and often new people,
    they may not like.

    Change initiatives open the door for all kinds of power struggles. These struggles can be over the control
    of a team or business unit, or they can be over control of a process. If there are too many open questions
    during the change around who will own what, or which processes will be applied where, the opportunities
    for conflict can escalate out of control. This is one of the reasons why having a strong guiding coalition, a
    clear vision and communication plan, and well-defined benchmarks is so important.

    This increase in conflict can impact even our best managers.

    “For people who have been raised in a managerial culture where having everything under
    control was the central value, taking steps to push up the urgency level can be
    particularly difficult. Bold moves that reduce complacency tend to increase conflict and to
    create anxiety, at least at first. Real leaders take action because they have confidence
    that the forces unleashed can be directed to achieve important ends.”

    Leading Change, p. 46

    While conflict can have a variety of drivers, there are several that surface frequently during change
    initiatives. Being aware of these can help you identify where to direct your efforts to uncover, and
    address, the conflict. The most common sources of conflict include:

    • Cultural misalignment where new teams are required to work together, but have deeply
    ingrained, often hard-to-articulate values about how business should get done

    • Fundamental disagreements over the new model, strategy, or direction the company is taking
    • Competition for jobs in the new organization because redundancies will lead to layoffs, and/or

    because the new structure will present additional opportunities that will only go to a few
    standout players

    • A dislike for a new boss or member of a new team; this can arise from a number of real or
    perceived issues, including incompatible personalities, management styles, past performance
    track records, or inadequate skillsets

    • An unwanted reassignment to a new office/city/team/division
    • Lack of skills or interest to perform the duties that are part of the post-change workflow

    In identifying these potential conflicts, understand which ones are navigable and part of the growing pains
    that come with change, and which ones are lethal. You probably won’t know until you begin to address
    them and assess the stakeholders’ willingness and ability to respond to coaching and support.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 4 of 7

    WHAT CAN HR PROFESSIONALS DO TO PREEMPT
    AND RESOLVE CONFLICT?

    The best approach to managing a conflict is usually to keep it from happening in the first place. There
    may be a few circumstances where you will intentionally allow a pending conflict to come to a boil so that
    the fallout draws attention to an issue that can no longer be ignored. But this must be done exceedingly
    carefully so the outcome does not create more damage than can be managed.

    The most effective change leaders are not just the ones who can see a potential conflict before it sparks.
    They are the ones who have been working for years to build a culture of truth, trust, and honest dialogue
    that allows them to surface an issue and face it head on.

    Jack reminds us about the role of HR leadership in such situations.

    “If your HR is on track, pastor-parents are ready to handle friction and crises – channeling
    anger, forging compromises, and if need be, negotiating dignified endings.

    They are there to help managers manage people well.”

    Winning, p. 103

    In restructuring situations, especially during a merger or acquisition, the opportunities for conflict multiply.
    As Jennifer Fondrevay notes in the article, “After a Merger, Don’t Let ‘Us vs. Them’ Thinking Ruin the
    Company” (2018), one of the great ironies of M&A activity is that trust, a key ingredient for business
    success, often quickly dissolves as M&A activity is usually cloaked in secrecy. A workforce can feel
    blindsided when a deal is announced, eroding trust and transparency in three mutually reinforcing ways:

    1. Our Company Versus Their Company
    Conflicts can develop around culture, quality, processes, or just about anything where people
    can ask, “Our way is better than their way, so why do we have to change?”

    2. Executives Versus Frontline Employees
    The perception is often that executives will be the real winners in a merger or restructuring, and
    the employees will be mere pawns

    3. Who Stays Versus Who Goes
    Often, there are not enough jobs to go around, especially if the merger has taken place to gain
    efficiency, and competition and dissatisfaction can be fierce as colleagues either openly or
    secretly compete against each other and sow seeds of mistrust

    As Fondrevay notes, the challenges with #3 are very real.

    “Deciding who stays and who goes are hard-wrought decisions. Transparency is difficult
    as executives and managers are either legally prohibited from being more open or don’t
    know how things will play out. Trust is diluted further when, in an attempt to keep people
    motivated, early communications sometimes say that ‘nothing will change,’ and yet
    employees see change happening as people are let go.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 5 of 7

    Kotter’s advice on addressing these conflicts and not allowing them to derail the change initiative is
    straightforward and compelling:

    “From what I’ve seen, the best solution to this kind of problem is usually honest dialogue. Here’s
    the story with the industry, the company, our vision, the assistance we need from you, and the
    time frame in which we need all this. What can we do to help you help us? If the situation really is
    hopeless, and the person needs to be replaced, that fact often becomes clear early in this
    dialogue. If the person wants to help but feels blocked, the discussion can identify solutions. If the
    person wants to help but is incapable of doing so, the clearer expectations and timetable can
    eventually make his or her removal less contentious. The basic fairness of this approach helps
    overcome guilt. The rational and thoughtful dialogue also helps minimize the risk that good short-
    term results will suddenly turn bad or that [the person resisting the change] will be able to launch
    a successful political counterattack.

    Guilt, political considerations, and concerns over short-term results stop people all the time from
    having these honest discussions. In retrospect, executives often express regret that they didn’t
    confront problem managers sooner in the process. If I’ve heard it once, I’ve heard it a hundred
    times: ‘I should have dealt with Hal/George/Irene much earlier.’”

    Leading Change, p. 118

    You’re not going to make peace with everyone all the time, and you’re not going to be able to manage all
    situations where everyone comes out with what they want. Still, you have to find as much common
    ground as possible. This is, again, where having strong, clear, and agreed-upon Mission and Values can
    pay huge dividends.

    • Get clarity on the facts and conflicts and stay away from rhetoric and inflammatory language
    • Present the rationale for each position and how this aligns to the stated objectives of the

    change initiative
    • Make sure everyone’s voice is heard, but don’t let the conflict carry on. If the two sides can’t

    agree, then someone will have to go

    In their article, “Make Your Enemies Your Allies” (2012), Brian Uzzi and Shannon Dunlap share the
    following:

    “Because rivalries can be so destructive, it’s not enough to simply ignore, sidestep, or
    attempt to contain them. Instead, effective leaders turn rivals into collaborators –
    strengthening their positions, their networks, and their careers in the process. Think of
    these relationships not as chronic illnesses you have to endure but as wounds that must
    be treated in order for you to lead a healthy work life.”

    “Many well-intentioned efforts to reverse rivalries fail in large part because of the complex
    way trust operates in these relationships. Research shows that trust is based on both
    reason and emotion. If the emotional orientation toward a person is negative – typically
    because of a perceived threat – then reason will be twisted to align with those negative
    feelings. This is why feuds can stalemate trust: New facts and arguments, no matter how
    credible and logical, may be seen as ploys to dupe the other side.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 6 of 7

    “Most executives who decide they want to reverse a rivalry will, quite understandably,
    turn to reason, presenting incentives for trustworthy collaboration. But in these situations,
    the ‘emotional brain’ must be managed before adversaries can understand evidence and
    be persuaded.”

    ADDRESSING THE COMPETING COMMITMENTS AND HIDDEN
    ASSUMPTIONS THAT UNDERMINE CHANGE

    At the beginning of our course, we looked at a great article by Robert Kegan and Lisa Laskow Lahey
    called “The Real Reason People Won’t Change” (HBR 2001). As you consider the guidance presented in
    your readings for this week, go back and review this article and the process they outline to:

    1. Diagnose the Competing Commitment
    2. Identify the Big Assumption
    3. Test – and Consider Replacing – the Big Assumptions

    In particular, focus on the application of their model in resolving conflicts in organizations, because, as
    they remind us:

    “Although competing commitments and big assumptions tend to be deeply personal,
    groups are just as susceptible as individuals to the dynamics of immunity to change.
    Face-to-face teams, departments, and even companies as a whole can fall prey to inner
    contradictions that ‘protect’ them from significant changes they may genuinely strive for.”

    Kegan & Lahey, 2001

    Leading change by putting people first means opening the door for honest discussions. It means not
    sweeping issues under the rug, or strong-arming people to keep quiet and just get over it. The more you
    can channel conflict into positive dialogue, the more you can leverage passions and problem-solving skills
    to get to common ground. This is where HR leaders, as neutral parties and advocates for the workforce,
    have an important role to play.

    Despite all the useful tools that exist to support conflict resolution, we should remind ourselves of what
    Patty McCord says about the value of open, candid discussion.

    “I [caution] about the limited value of formal employee-development practices such as
    conflict-resolution and management classes. There is simply no comparison between the
    learning employees may take away from such courses and what they’ll gain from
    participating in debates about business decisions. Ask anyone at your company whether
    they’d rather spend a day in a negotiation seminar or be able to ask – with impunity – a
    tough but fair question of a high-level manager at a big company meeting or engage in a
    serious debate with their managers about the problem they’re being asked to solve. I
    promise you, nobody but nobody is going to choose the seminar.”

    Powerful, p. 67

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 7 of 7

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the most common types of conflict that occur during change initiatives, including
    competition for jobs, cultural misalignment, and sabotage

    Identify, and prepare for, the types of conflict you are most likely to encounter during a
    change initiative. Run “what if?” scenarios with managers and HR colleagues to walk
    through potential fallout and to formulate plans to address these conflicts. Use the
    stakeholder maps you developed to identify people who are going to be negatively
    impacted by the change, and create options for best-case and worst-case conflicts and how
    you will address them.

    • Examine the steps that HR professionals can take to preempt and resolve conflict

    The best conflict management is the one that addresses the conflict before it escalates.
    Proactively sharing information, being honest about what’s happening and why, and
    developing clear “what’s in it for me?” and “what’s in it for the company?” statements can
    go a long way to head off major conflict. True, you won’t be successful in preempting
    everything, but the more that you can ground the change initiative in the Mission and
    Values of the organization (assuming these have been front and center before the change),
    the more likely it will be that conflicts will resolve themselves as the change unfolds.

    • Apply tools to articulate and address the competing commitments and hidden
    assumptions that undermine change

    Ignoring a conflict and hoping it will go away seldom works. You may not have to deal with
    it directly at that moment, but it will more than likely continue to simmer and will, in the long
    term, lead to ongoing problems that undermine the lasting success of the change.

    Don’t be afraid of direct and honest discussion about the conflict. Use what you have
    learned in this course to help stakeholders understand where their own sources of conflict
    come from, and how they can reframe these in a positive way. Review materials from your
    previous JWMI courses on emotional intelligence and conflict resolution, and leverage
    practices to acknowledge the conflict and the negative impact it has, and to seek out
    common ground and find a way forward.

    **556DiscussionWeek9.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/556discussionweek9-jpeg)

    **556DiscussionWeek9.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/556discussionweek9-jpeg)

    **## InternalCommunications-theHRConnection.pdf**

    Copyright of Human Resources Magazine is the property of Human Resources Institute of
    New Zealand and its content may not be copied or emailed to multiple sites or posted to a
    listserv without the copyright holder's express written permission. However, users may print,
    download, or email articles for individual use.

    **## JWI556Week9LectureNotes.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 1 of 7

    JWI 556
    Leading Change by Putting People First

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 2 of 7

    MANAGING CONFLICTS DURING CHANGE

    What It Means

    Conflict management is an important leadership skill that has been discussed in previous JWMI
    courses. In times of change, the opportunities for conflicts to erupt can increase dramatically.
    Putting people first while leading change requires that HR professionals be particularly active and
    sensitive in anticipating where these conflicts are most likely to occur. It also presents an
    opportunity to help other managers learn to deal with conflict in ways that allow the impacted
    parties to express their concerns without undermining the momentum or efficacy of the change.

    Why It Matters

    • Being aware of the most common types of conflicts that surface during change initiatives
    will help keep you from being blindsided.

    • Taking preemptive actions based on early warning signals makes it a lot easier to
    manage a potential conflict rather than fix a problem that has escalated into an all-out
    battle.

    • Leveraging what you learned about competing commitments and hidden assumptions
    can pave the way for a more open and honest dialogue.

    “All widespread communication in a change effort must be jargon free.”

    John Kotter

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 3 of 7

    THE MOST COMMON TYPES OF CONFLICT DURING CHANGE INITIATIVES

    Change – especially large, transformational, disruptive change – has the potential to elevate negative
    tendencies that, under normal conditions, would not have caused issues. It does this, in part, because it
    pushes people out of their comfort zones and asks them to engage with new ways, and often new people,
    they may not like.

    Change initiatives open the door for all kinds of power struggles. These struggles can be over the control
    of a team or business unit, or they can be over control of a process. If there are too many open questions
    during the change around who will own what, or which processes will be applied where, the opportunities
    for conflict can escalate out of control. This is one of the reasons why having a strong guiding coalition, a
    clear vision and communication plan, and well-defined benchmarks is so important.

    This increase in conflict can impact even our best managers.

    “For people who have been raised in a managerial culture where having everything under
    control was the central value, taking steps to push up the urgency level can be
    particularly difficult. Bold moves that reduce complacency tend to increase conflict and to
    create anxiety, at least at first. Real leaders take action because they have confidence
    that the forces unleashed can be directed to achieve important ends.”

    Leading Change, p. 46

    While conflict can have a variety of drivers, there are several that surface frequently during change
    initiatives. Being aware of these can help you identify where to direct your efforts to uncover, and
    address, the conflict. The most common sources of conflict include:

    • Cultural misalignment where new teams are required to work together, but have deeply
    ingrained, often hard-to-articulate values about how business should get done

    • Fundamental disagreements over the new model, strategy, or direction the company is taking
    • Competition for jobs in the new organization because redundancies will lead to layoffs, and/or

    because the new structure will present additional opportunities that will only go to a few
    standout players

    • A dislike for a new boss or member of a new team; this can arise from a number of real or
    perceived issues, including incompatible personalities, management styles, past performance
    track records, or inadequate skillsets

    • An unwanted reassignment to a new office/city/team/division
    • Lack of skills or interest to perform the duties that are part of the post-change workflow

    In identifying these potential conflicts, understand which ones are navigable and part of the growing pains
    that come with change, and which ones are lethal. You probably won’t know until you begin to address
    them and assess the stakeholders’ willingness and ability to respond to coaching and support.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 4 of 7

    WHAT CAN HR PROFESSIONALS DO TO PREEMPT
    AND RESOLVE CONFLICT?

    The best approach to managing a conflict is usually to keep it from happening in the first place. There
    may be a few circumstances where you will intentionally allow a pending conflict to come to a boil so that
    the fallout draws attention to an issue that can no longer be ignored. But this must be done exceedingly
    carefully so the outcome does not create more damage than can be managed.

    The most effective change leaders are not just the ones who can see a potential conflict before it sparks.
    They are the ones who have been working for years to build a culture of truth, trust, and honest dialogue
    that allows them to surface an issue and face it head on.

    Jack reminds us about the role of HR leadership in such situations.

    “If your HR is on track, pastor-parents are ready to handle friction and crises – channeling
    anger, forging compromises, and if need be, negotiating dignified endings.

    They are there to help managers manage people well.”

    Winning, p. 103

    In restructuring situations, especially during a merger or acquisition, the opportunities for conflict multiply.
    As Jennifer Fondrevay notes in the article, “After a Merger, Don’t Let ‘Us vs. Them’ Thinking Ruin the
    Company” (2018), one of the great ironies of M&A activity is that trust, a key ingredient for business
    success, often quickly dissolves as M&A activity is usually cloaked in secrecy. A workforce can feel
    blindsided when a deal is announced, eroding trust and transparency in three mutually reinforcing ways:

    1. Our Company Versus Their Company
    Conflicts can develop around culture, quality, processes, or just about anything where people
    can ask, “Our way is better than their way, so why do we have to change?”

    2. Executives Versus Frontline Employees
    The perception is often that executives will be the real winners in a merger or restructuring, and
    the employees will be mere pawns

    3. Who Stays Versus Who Goes
    Often, there are not enough jobs to go around, especially if the merger has taken place to gain
    efficiency, and competition and dissatisfaction can be fierce as colleagues either openly or
    secretly compete against each other and sow seeds of mistrust

    As Fondrevay notes, the challenges with #3 are very real.

    “Deciding who stays and who goes are hard-wrought decisions. Transparency is difficult
    as executives and managers are either legally prohibited from being more open or don’t
    know how things will play out. Trust is diluted further when, in an attempt to keep people
    motivated, early communications sometimes say that ‘nothing will change,’ and yet
    employees see change happening as people are let go.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 5 of 7

    Kotter’s advice on addressing these conflicts and not allowing them to derail the change initiative is
    straightforward and compelling:

    “From what I’ve seen, the best solution to this kind of problem is usually honest dialogue. Here’s
    the story with the industry, the company, our vision, the assistance we need from you, and the
    time frame in which we need all this. What can we do to help you help us? If the situation really is
    hopeless, and the person needs to be replaced, that fact often becomes clear early in this
    dialogue. If the person wants to help but feels blocked, the discussion can identify solutions. If the
    person wants to help but is incapable of doing so, the clearer expectations and timetable can
    eventually make his or her removal less contentious. The basic fairness of this approach helps
    overcome guilt. The rational and thoughtful dialogue also helps minimize the risk that good short-
    term results will suddenly turn bad or that [the person resisting the change] will be able to launch
    a successful political counterattack.

    Guilt, political considerations, and concerns over short-term results stop people all the time from
    having these honest discussions. In retrospect, executives often express regret that they didn’t
    confront problem managers sooner in the process. If I’ve heard it once, I’ve heard it a hundred
    times: ‘I should have dealt with Hal/George/Irene much earlier.’”

    Leading Change, p. 118

    You’re not going to make peace with everyone all the time, and you’re not going to be able to manage all
    situations where everyone comes out with what they want. Still, you have to find as much common
    ground as possible. This is, again, where having strong, clear, and agreed-upon Mission and Values can
    pay huge dividends.

    • Get clarity on the facts and conflicts and stay away from rhetoric and inflammatory language
    • Present the rationale for each position and how this aligns to the stated objectives of the

    change initiative
    • Make sure everyone’s voice is heard, but don’t let the conflict carry on. If the two sides can’t

    agree, then someone will have to go

    In their article, “Make Your Enemies Your Allies” (2012), Brian Uzzi and Shannon Dunlap share the
    following:

    “Because rivalries can be so destructive, it’s not enough to simply ignore, sidestep, or
    attempt to contain them. Instead, effective leaders turn rivals into collaborators –
    strengthening their positions, their networks, and their careers in the process. Think of
    these relationships not as chronic illnesses you have to endure but as wounds that must
    be treated in order for you to lead a healthy work life.”

    “Many well-intentioned efforts to reverse rivalries fail in large part because of the complex
    way trust operates in these relationships. Research shows that trust is based on both
    reason and emotion. If the emotional orientation toward a person is negative – typically
    because of a perceived threat – then reason will be twisted to align with those negative
    feelings. This is why feuds can stalemate trust: New facts and arguments, no matter how
    credible and logical, may be seen as ploys to dupe the other side.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 6 of 7

    “Most executives who decide they want to reverse a rivalry will, quite understandably,
    turn to reason, presenting incentives for trustworthy collaboration. But in these situations,
    the ‘emotional brain’ must be managed before adversaries can understand evidence and
    be persuaded.”

    ADDRESSING THE COMPETING COMMITMENTS AND HIDDEN
    ASSUMPTIONS THAT UNDERMINE CHANGE

    At the beginning of our course, we looked at a great article by Robert Kegan and Lisa Laskow Lahey
    called “The Real Reason People Won’t Change” (HBR 2001). As you consider the guidance presented in
    your readings for this week, go back and review this article and the process they outline to:

    1. Diagnose the Competing Commitment
    2. Identify the Big Assumption
    3. Test – and Consider Replacing – the Big Assumptions

    In particular, focus on the application of their model in resolving conflicts in organizations, because, as
    they remind us:

    “Although competing commitments and big assumptions tend to be deeply personal,
    groups are just as susceptible as individuals to the dynamics of immunity to change.
    Face-to-face teams, departments, and even companies as a whole can fall prey to inner
    contradictions that ‘protect’ them from significant changes they may genuinely strive for.”

    Kegan & Lahey, 2001

    Leading change by putting people first means opening the door for honest discussions. It means not
    sweeping issues under the rug, or strong-arming people to keep quiet and just get over it. The more you
    can channel conflict into positive dialogue, the more you can leverage passions and problem-solving skills
    to get to common ground. This is where HR leaders, as neutral parties and advocates for the workforce,
    have an important role to play.

    Despite all the useful tools that exist to support conflict resolution, we should remind ourselves of what
    Patty McCord says about the value of open, candid discussion.

    “I [caution] about the limited value of formal employee-development practices such as
    conflict-resolution and management classes. There is simply no comparison between the
    learning employees may take away from such courses and what they’ll gain from
    participating in debates about business decisions. Ask anyone at your company whether
    they’d rather spend a day in a negotiation seminar or be able to ask – with impunity – a
    tough but fair question of a high-level manager at a big company meeting or engage in a
    serious debate with their managers about the problem they’re being asked to solve. I
    promise you, nobody but nobody is going to choose the seminar.”

    Powerful, p. 67

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 7 of 7

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the most common types of conflict that occur during change initiatives, including
    competition for jobs, cultural misalignment, and sabotage

    Identify, and prepare for, the types of conflict you are most likely to encounter during a
    change initiative. Run “what if?” scenarios with managers and HR colleagues to walk
    through potential fallout and to formulate plans to address these conflicts. Use the
    stakeholder maps you developed to identify people who are going to be negatively
    impacted by the change, and create options for best-case and worst-case conflicts and how
    you will address them.

    • Examine the steps that HR professionals can take to preempt and resolve conflict

    The best conflict management is the one that addresses the conflict before it escalates.
    Proactively sharing information, being honest about what’s happening and why, and
    developing clear “what’s in it for me?” and “what’s in it for the company?” statements can
    go a long way to head off major conflict. True, you won’t be successful in preempting
    everything, but the more that you can ground the change initiative in the Mission and
    Values of the organization (assuming these have been front and center before the change),
    the more likely it will be that conflicts will resolve themselves as the change unfolds.

    • Apply tools to articulate and address the competing commitments and hidden
    assumptions that undermine change

    Ignoring a conflict and hoping it will go away seldom works. You may not have to deal with
    it directly at that moment, but it will more than likely continue to simmer and will, in the long
    term, lead to ongoing problems that undermine the lasting success of the change.

    Don’t be afraid of direct and honest discussion about the conflict. Use what you have
    learned in this course to help stakeholders understand where their own sources of conflict
    come from, and how they can reframe these in a positive way. Review materials from your
    previous JWMI courses on emotional intelligence and conflict resolution, and leverage
    practices to acknowledge the conflict and the negative impact it has, and to seek out
    common ground and find a way forward.

    **556DiscussionWeek9.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/556discussionweek9-jpeg)

    **## InternalCommunications-theHRConnection.pdf**

    Copyright of Human Resources Magazine is the property of Human Resources Institute of
    New Zealand and its content may not be copied or emailed to multiple sites or posted to a
    listserv without the copyright holder's express written permission. However, users may print,
    download, or email articles for individual use.

    **## JWI556Week9LectureNotes.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 1 of 7

    JWI 556
    Leading Change by Putting People First

    Week Nine Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 2 of 7

    MANAGING CONFLICTS DURING CHANGE

    What It Means

    Conflict management is an important leadership skill that has been discussed in previous JWMI
    courses. In times of change, the opportunities for conflicts to erupt can increase dramatically.
    Putting people first while leading change requires that HR professionals be particularly active and
    sensitive in anticipating where these conflicts are most likely to occur. It also presents an
    opportunity to help other managers learn to deal with conflict in ways that allow the impacted
    parties to express their concerns without undermining the momentum or efficacy of the change.

    Why It Matters

    • Being aware of the most common types of conflicts that surface during change initiatives
    will help keep you from being blindsided.

    • Taking preemptive actions based on early warning signals makes it a lot easier to
    manage a potential conflict rather than fix a problem that has escalated into an all-out
    battle.

    • Leveraging what you learned about competing commitments and hidden assumptions
    can pave the way for a more open and honest dialogue.

    “All widespread communication in a change effort must be jargon free.”

    John Kotter

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 3 of 7

    THE MOST COMMON TYPES OF CONFLICT DURING CHANGE INITIATIVES

    Change – especially large, transformational, disruptive change – has the potential to elevate negative
    tendencies that, under normal conditions, would not have caused issues. It does this, in part, because it
    pushes people out of their comfort zones and asks them to engage with new ways, and often new people,
    they may not like.

    Change initiatives open the door for all kinds of power struggles. These struggles can be over the control
    of a team or business unit, or they can be over control of a process. If there are too many open questions
    during the change around who will own what, or which processes will be applied where, the opportunities
    for conflict can escalate out of control. This is one of the reasons why having a strong guiding coalition, a
    clear vision and communication plan, and well-defined benchmarks is so important.

    This increase in conflict can impact even our best managers.

    “For people who have been raised in a managerial culture where having everything under
    control was the central value, taking steps to push up the urgency level can be
    particularly difficult. Bold moves that reduce complacency tend to increase conflict and to
    create anxiety, at least at first. Real leaders take action because they have confidence
    that the forces unleashed can be directed to achieve important ends.”

    Leading Change, p. 46

    While conflict can have a variety of drivers, there are several that surface frequently during change
    initiatives. Being aware of these can help you identify where to direct your efforts to uncover, and
    address, the conflict. The most common sources of conflict include:

    • Cultural misalignment where new teams are required to work together, but have deeply
    ingrained, often hard-to-articulate values about how business should get done

    • Fundamental disagreements over the new model, strategy, or direction the company is taking
    • Competition for jobs in the new organization because redundancies will lead to layoffs, and/or

    because the new structure will present additional opportunities that will only go to a few
    standout players

    • A dislike for a new boss or member of a new team; this can arise from a number of real or
    perceived issues, including incompatible personalities, management styles, past performance
    track records, or inadequate skillsets

    • An unwanted reassignment to a new office/city/team/division
    • Lack of skills or interest to perform the duties that are part of the post-change workflow

    In identifying these potential conflicts, understand which ones are navigable and part of the growing pains
    that come with change, and which ones are lethal. You probably won’t know until you begin to address
    them and assess the stakeholders’ willingness and ability to respond to coaching and support.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 4 of 7

    WHAT CAN HR PROFESSIONALS DO TO PREEMPT
    AND RESOLVE CONFLICT?

    The best approach to managing a conflict is usually to keep it from happening in the first place. There
    may be a few circumstances where you will intentionally allow a pending conflict to come to a boil so that
    the fallout draws attention to an issue that can no longer be ignored. But this must be done exceedingly
    carefully so the outcome does not create more damage than can be managed.

    The most effective change leaders are not just the ones who can see a potential conflict before it sparks.
    They are the ones who have been working for years to build a culture of truth, trust, and honest dialogue
    that allows them to surface an issue and face it head on.

    Jack reminds us about the role of HR leadership in such situations.

    “If your HR is on track, pastor-parents are ready to handle friction and crises – channeling
    anger, forging compromises, and if need be, negotiating dignified endings.

    They are there to help managers manage people well.”

    Winning, p. 103

    In restructuring situations, especially during a merger or acquisition, the opportunities for conflict multiply.
    As Jennifer Fondrevay notes in the article, “After a Merger, Don’t Let ‘Us vs. Them’ Thinking Ruin the
    Company” (2018), one of the great ironies of M&A activity is that trust, a key ingredient for business
    success, often quickly dissolves as M&A activity is usually cloaked in secrecy. A workforce can feel
    blindsided when a deal is announced, eroding trust and transparency in three mutually reinforcing ways:

    1. Our Company Versus Their Company
    Conflicts can develop around culture, quality, processes, or just about anything where people
    can ask, “Our way is better than their way, so why do we have to change?”

    2. Executives Versus Frontline Employees
    The perception is often that executives will be the real winners in a merger or restructuring, and
    the employees will be mere pawns

    3. Who Stays Versus Who Goes
    Often, there are not enough jobs to go around, especially if the merger has taken place to gain
    efficiency, and competition and dissatisfaction can be fierce as colleagues either openly or
    secretly compete against each other and sow seeds of mistrust

    As Fondrevay notes, the challenges with #3 are very real.

    “Deciding who stays and who goes are hard-wrought decisions. Transparency is difficult
    as executives and managers are either legally prohibited from being more open or don’t
    know how things will play out. Trust is diluted further when, in an attempt to keep people
    motivated, early communications sometimes say that ‘nothing will change,’ and yet
    employees see change happening as people are let go.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 5 of 7

    Kotter’s advice on addressing these conflicts and not allowing them to derail the change initiative is
    straightforward and compelling:

    “From what I’ve seen, the best solution to this kind of problem is usually honest dialogue. Here’s
    the story with the industry, the company, our vision, the assistance we need from you, and the
    time frame in which we need all this. What can we do to help you help us? If the situation really is
    hopeless, and the person needs to be replaced, that fact often becomes clear early in this
    dialogue. If the person wants to help but feels blocked, the discussion can identify solutions. If the
    person wants to help but is incapable of doing so, the clearer expectations and timetable can
    eventually make his or her removal less contentious. The basic fairness of this approach helps
    overcome guilt. The rational and thoughtful dialogue also helps minimize the risk that good short-
    term results will suddenly turn bad or that [the person resisting the change] will be able to launch
    a successful political counterattack.

    Guilt, political considerations, and concerns over short-term results stop people all the time from
    having these honest discussions. In retrospect, executives often express regret that they didn’t
    confront problem managers sooner in the process. If I’ve heard it once, I’ve heard it a hundred
    times: ‘I should have dealt with Hal/George/Irene much earlier.’”

    Leading Change, p. 118

    You’re not going to make peace with everyone all the time, and you’re not going to be able to manage all
    situations where everyone comes out with what they want. Still, you have to find as much common
    ground as possible. This is, again, where having strong, clear, and agreed-upon Mission and Values can
    pay huge dividends.

    • Get clarity on the facts and conflicts and stay away from rhetoric and inflammatory language
    • Present the rationale for each position and how this aligns to the stated objectives of the

    change initiative
    • Make sure everyone’s voice is heard, but don’t let the conflict carry on. If the two sides can’t

    agree, then someone will have to go

    In their article, “Make Your Enemies Your Allies” (2012), Brian Uzzi and Shannon Dunlap share the
    following:

    “Because rivalries can be so destructive, it’s not enough to simply ignore, sidestep, or
    attempt to contain them. Instead, effective leaders turn rivals into collaborators –
    strengthening their positions, their networks, and their careers in the process. Think of
    these relationships not as chronic illnesses you have to endure but as wounds that must
    be treated in order for you to lead a healthy work life.”

    “Many well-intentioned efforts to reverse rivalries fail in large part because of the complex
    way trust operates in these relationships. Research shows that trust is based on both
    reason and emotion. If the emotional orientation toward a person is negative – typically
    because of a perceived threat – then reason will be twisted to align with those negative
    feelings. This is why feuds can stalemate trust: New facts and arguments, no matter how
    credible and logical, may be seen as ploys to dupe the other side.”

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 6 of 7

    “Most executives who decide they want to reverse a rivalry will, quite understandably,
    turn to reason, presenting incentives for trustworthy collaboration. But in these situations,
    the ‘emotional brain’ must be managed before adversaries can understand evidence and
    be persuaded.”

    ADDRESSING THE COMPETING COMMITMENTS AND HIDDEN
    ASSUMPTIONS THAT UNDERMINE CHANGE

    At the beginning of our course, we looked at a great article by Robert Kegan and Lisa Laskow Lahey
    called “The Real Reason People Won’t Change” (HBR 2001). As you consider the guidance presented in
    your readings for this week, go back and review this article and the process they outline to:

    1. Diagnose the Competing Commitment
    2. Identify the Big Assumption
    3. Test – and Consider Replacing – the Big Assumptions

    In particular, focus on the application of their model in resolving conflicts in organizations, because, as
    they remind us:

    “Although competing commitments and big assumptions tend to be deeply personal,
    groups are just as susceptible as individuals to the dynamics of immunity to change.
    Face-to-face teams, departments, and even companies as a whole can fall prey to inner
    contradictions that ‘protect’ them from significant changes they may genuinely strive for.”

    Kegan & Lahey, 2001

    Leading change by putting people first means opening the door for honest discussions. It means not
    sweeping issues under the rug, or strong-arming people to keep quiet and just get over it. The more you
    can channel conflict into positive dialogue, the more you can leverage passions and problem-solving skills
    to get to common ground. This is where HR leaders, as neutral parties and advocates for the workforce,
    have an important role to play.

    Despite all the useful tools that exist to support conflict resolution, we should remind ourselves of what
    Patty McCord says about the value of open, candid discussion.

    “I [caution] about the limited value of formal employee-development practices such as
    conflict-resolution and management classes. There is simply no comparison between the
    learning employees may take away from such courses and what they’ll gain from
    participating in debates about business decisions. Ask anyone at your company whether
    they’d rather spend a day in a negotiation seminar or be able to ask – with impunity – a
    tough but fair question of a high-level manager at a big company meeting or engage in a
    serious debate with their managers about the problem they’re being asked to solve. I
    promise you, nobody but nobody is going to choose the seminar.”

    Powerful, p. 67

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 556 (1196) Page 7 of 7

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the most common types of conflict that occur during change initiatives, including
    competition for jobs, cultural misalignment, and sabotage

    Identify, and prepare for, the types of conflict you are most likely to encounter during a
    change initiative. Run “what if?” scenarios with managers and HR colleagues to walk
    through potential fallout and to formulate plans to address these conflicts. Use the
    stakeholder maps you developed to identify people who are going to be negatively
    impacted by the change, and create options for best-case and worst-case conflicts and how
    you will address them.

    • Examine the steps that HR professionals can take to preempt and resolve conflict

    The best conflict management is the one that addresses the conflict before it escalates.
    Proactively sharing information, being honest about what’s happening and why, and
    developing clear “what’s in it for me?” and “what’s in it for the company?” statements can
    go a long way to head off major conflict. True, you won’t be successful in preempting
    everything, but the more that you can ground the change initiative in the Mission and
    Values of the organization (assuming these have been front and center before the change),
    the more likely it will be that conflicts will resolve themselves as the change unfolds.

    • Apply tools to articulate and address the competing commitments and hidden
    assumptions that undermine change

    Ignoring a conflict and hoping it will go away seldom works. You may not have to deal with
    it directly at that moment, but it will more than likely continue to simmer and will, in the long
    term, lead to ongoing problems that undermine the lasting success of the change.

    Don’t be afraid of direct and honest discussion about the conflict. Use what you have
    learned in this course to help stakeholders understand where their own sources of conflict
    come from, and how they can reframe these in a positive way. Review materials from your
    previous JWMI courses on emotional intelligence and conflict resolution, and leverage
    practices to acknowledge the conflict and the negative impact it has, and to seek out
    common ground and find a way forward.

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