Tag: Model Answer

  • [Solved] 413Moral Status: Case Analysis

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    This assignment will focus on introducing you to the question of human dignity and, in particular, the Christian perspective of the intrinsic worth and value of each person. You will have the opportunity to integrate this insight with scientific and philosophical approaches that inform judgements ma…

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    Assignment Prompt & Instructions

    This assignment will focus on introducing you to the question of human dignity and, in particular, the Christian perspective of the intrinsic worth and value of each person. You will have the opportunity to integrate this insight with scientific and philosophical approaches that inform judgements made in health care and contrast it with secular approaches to human value and worth. The logic of human rights will be made explicit as you engage with different concepts of "moral status."

    Based on your reading of the "Case Study: Fetal Abnormality" and topic Resources, complete the "Moral Status: Case Analysis" document, in which you will analyze the case study in relation to the following:

    – Christian view of the nature of human persons, theory of moral status, intrinsic human value, and dignity
    – Theory or theories used by individuals in the case to determine the moral status
    – How each theory used determines or influences recommendations for action
    – Moral status theory personal response
    – Integration of knowledge in health care (theories, multiple ways of knowing, evidence) and knowledge from other disciplines inform and support current or future professional health care practices and judgements

    Support your response using only Chapter 2 from the textbook _Practicing Dignity: An Introduction to Christian Values and Decision-Making in Health Care_ and the Topic 2 Resource "The Image of God, Bioethics, and Persons With Profound Intellectual Disabilities."

    While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

    This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

    You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.

    – 2 years ago

  • [Solved] cooper dionne 3

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    regarding an aspect of a contract protest. you will need to explain what is a contract protest, who usually makes the protest and why is the protest process important to government contracting. You should research this topic in the library but also on the web. This link is also a valuable resource t…

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    Assignment Prompt & Instructions

    regarding  an aspect of a contract protest. you will need to explain  what is a contract protest, who usually makes the protest and why is  the protest process important to government contracting. You should  research this topic in the library but also on the web.

    This link is also a valuable resource to understand the protest process. Link: [https://fas.org/sgp/crs/misc/R40228.pdf](https://fas.org/sgp/crs/misc/R40228.pdf)

    SBA Protests Link: [https://www.sba.gov/contracting/contracting-officials/protests](https://www.sba.gov/contracting/contracting-officials/protests)

    – 2 years ago

  • [Solved] need help understanding a reading

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    [>Sociology homework help](https://www.sweetstudy.com/fields/social-science-sociology) SOC 207 & LING 150 – 2 years ago

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    [>Sociology homework help](https://www.sweetstudy.com/fields/social-science-sociology)

    SOC 207 & LING 150

    – 2 years ago

  • [Solved] cooper 2

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    Research an article regarding how Artificial Intelligence systems are going to change acquisition and fulfillment in the future. As your topic might be very new, please use the web or the library. Note that you need to make sure to support your position on what will change in the future. Read the ar…

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    Assignment Prompt & Instructions

    Research  an article regarding how Artificial Intelligence systems are going to  change acquisition and fulfillment in the future. As your topic might be  very new, please use the web or the library. Note that you need to make  sure to support your position on what will change in the future.

    Read the articles below about the topic.

    Link: [https://fcw.com/articles/2017/07/07/is-govt-ready-for-ai.aspx](https://fcw.com/articles/2017/07/07/is-govt-ready-for-ai.aspx)

    Link: [https://dupress.deloitte.com/dup-us-en/focus/cognitive-technologies/artificial-intelligence-government.html](https://dupress.deloitte.com/dup-us-en/focus/cognitive-technologies/artificial-intelligence-government.html)

    Link: [http://www.pbs.org/wgbh/nova/next/tech/ai-government-policy/](http://www.pbs.org/wgbh/nova/next/tech/ai-government-policy/)

    Link: [http://www.nextgov.com/technology-news/tech-insider/2017/06/what-future-artificial-intelligence-government-could-look/138352/](http://www.nextgov.com/technology-news/tech-insider/2017/06/what-future-artificial-intelligence-government-could-look/138352/)

    Link: [https://www.capgemini.com/2017/07/artificial-intelligence-for-government-realising-a-smarter-public-sector/](https://www.capgemini.com/2017/07/artificial-intelligence-for-government-realising-a-smarter-public-sector/)

    •Written communication: Written communication is free of errors that detract from the overall message.

    – 2 years ago

  • [Solved] Nursing Nursing assignment

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    Nursing Foundations 6 class assignment at college level – 2 years ago

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    Nursing Foundations 6 class assignment at college level

    – 2 years ago

  • [Solved] Com200 (3)

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    [>Management homework help](https://www.sweetstudy.com/fields/business-finance-management) – **Describe your selected interpersonal communication skill improvement goal.** – **Explain why you selected this goal for yourself. How have you felt challenged in this skill area? How does improving this sk…

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    [>Management homework help](https://www.sweetstudy.com/fields/business-finance-management)

    – **Describe your selected interpersonal communication skill improvement goal.**
    – **Explain why you selected this goal for yourself. How have you felt challenged in this skill area? How does improving this skill area benefit you?**
    – **Explain your improvement plan and the results.**
    – **Provide advice you would give to someone trying to make improvements in this skill area.**

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    – 2 years ago

  • [Solved] Com200

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    [>Operations Management homework help](https://www.sweetstudy.com/fields/business-finance-operations-management) – [\ \ IMG_0724.png](https://www.sweetstudy.com/files/img-0724-png-10152519 "IMG_0724.png") – [\ \ IMG_0725.png](https://www.sweetstudy.com/files/img-0725-png-10152521 "IMG_0725.png…

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    – 2 years ago

  • [Solved] business Jan 12 2025

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    – 2 years ago **files (7)** – ## mayoclinic.docx – ## StrategicMarketingjan11.docx – ## readings1.pdf – ## BUS326_AssessmentBriefandmarkingscheme2911243.docx – BarrientosS.GereffiGRossiA2011Economicandsocialupgradinginsocialproductionnetworks.pdf – ACFrOgA2jtSTkOIliEa7EToECXwazdMy-gNyQfxm_YQ2kkfd1…

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    – 2 years ago

    **files (7)**

    – ## mayoclinic.docx

    – ## StrategicMarketingjan11.docx

    – ## readings1.pdf

    – ## BUS326_AssessmentBriefandmarkingscheme2911243.docx

    – BarrientosS.GereffiGRossiA2011Economicandsocialupgradinginsocialproductionnetworks.pdf
    – ACFrOgA2jtSTkOIliEa7EToECXwazdMy-gNyQfxm_YQ2kkfd1Ub2fZ9knQM33UOu-4NsBWNI3AoacA4qHId48Kpi1ktZpnyrOWZHZOfJwQcAlyr_MrVUEOA0iaL_-TZZ84WMSAh9U7YVSwWD5HNI.pdf
    – globalvaluechainanalysisGereffiGFernandez-StarkK2019.pdf

    **## mayoclinic.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **image1.png**

    **image2.png**

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    **## StrategicMarketingjan11.docx**

    Week 2 ASSIGNMENT: Chapter 3 Case Sudy (The Mayo Clinic) :: AI Use=0

    Top of Form

    **Instructions**

    Read the
    **Mayo Clinic mini-case** at the end of Chapter 3 on page 74 of the e-textbook and then answer the questions posed at the end of the mini-case.

    _Write a brief case review of 750–1,000 words (2 Pages). Questions are not included in the word count._

    ·
    **_Explain why the Mayo Clinic is exceptional at serving patients. What value does the Mayo Clinic create for patients?_**

    ·
    **_What key points differentiate Mayo Clinic from other hospitals and medical facilities?_**

    ·
    **_Do conflicts of interest exist between wanting to make patients happy and providing the best medical care possible? Why or why not?_**

    Bottom of Form

    **## readings1.pdf**

    fnJ Essential ~eading: World Bank, World Development Report 2020. Chapter 1: The ,J O

    new face of trade

    fJ!I Essential reading: Patel, R. and Moore, J. 2017, "Introduction;• in A History of the O Q
    World in Seven Cheap Things, Oakland: University of California Press.

    ———–

    546.6 KB

    (rf Essential reading: Coe, N.M., Dicken, P. and Hess, M., 2008. "Global Production

    Networks: Realising the Potential." Journal of Economic Geography, 8: 211-295

    320.5 KB

    ff'tJ Essential reading: Bonacich, E. and Hamilton, G. 'Global Logistics, Global Labor'. 0
    In The Market Mak~: How Retailers Are ReshaP-ing the Global Economy_., ed. GarY- CJ

    • G. Hamilton, Benjamin Senauer, and Misha. Petrovic, 211-30

    1 C iAo

    1111 Essential reading: Anner, M. 2020, "Squeezing workers' rights in global supply O
    chains: purchasing practices in the Bangladesh garment export sector in

    comparative perspective." Review of International political Economy, 27(2): 320- . CJ
    347.

    **## BUS326_AssessmentBriefandmarkingscheme2911243.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **_Main Examination Period 2024 – January– Semester A – Take Home Assignment_**

    **_Module Code & Title:_ BUS326 Global Supply Chains**

    **_Date and time of submission:_ 18 January 2025, 16:00**

    **Important:** You must read carefully the instructions on “Guidance on Take Home Assignments” before attempting this paper

    **This paper contains 1 question. Answer 1 question**

    **Word limit for each question:**

    **Q1: 2000 Words**

    **If you answer more questions than specified, only the**
    **first answers (up to the specified number) will be marked.**

    **Declaration of academic integrity for Take Home Assignments:** In submitting your work you are formally confirming that during the allocated assignment period you have had no unauthorised conversation about this assignment with any persons. Further, you certify that the attached work represents your own thinking, and is entirely your own. Any information, concepts, or words that originate from other sources are cited in accordance with the citation conventions accepted by the School of Business and Management. You are aware of the serious consequences that result from improper discussions with others or from the improper citation of work that is not your own.

    All exam papers will be run through plagiarism software (Turnitin) and QMUL’s standard Assessment Offences policy applies.

    If you encounter errors in the exam paper or are unable to upload the exam to the QMPlus page for this module, please email the following asking for advice during UK office hours 09.00 to 17.00:
    [sbm-uglevel6@qmul.ac.uk](mailto:sbm-uglevel6@qmul.ac.uk)

    **Examiner: Matan Kaminer**

    © Queen Mary University of London, 2024

    ![QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    BUS326
    **Global Supply Chains**

    Individual Take-Home Assignment
    **, 2000 words, 80%**

    Deadline:
    **18 January 2025 via QMPLUS**

    **Assessment Brief**

    The purpose of this assessment is to give you an opportunity to apply the principles and theories introduced in class and in the readings by evaluating a real-life global supply chain from the perspective of an adviser working on behalf of a stakeholder within a global supply chain. Your final assessment will be written as a
    **briefing paper** addressed to one of several possible stakeholders in a supply chain, advising them on how best to further their interests within the chain with reference to its structure, power relations within it, and the relevant institutional framework. In most cases, you will be working on the same supply chain which your group selected for its midterm assignment, but from a different perspective than your groupmates. You are encouraged to consult your groupmates, but each paper must be written individually and independently.

    **General instructions**

    **_Step 1:_** _Divide roles among group members (by_ **8 December 2024** _)_

    Each group member will be advising a different stakeholder, chosen according to criteria provided below. There are more possible roles than group members, and you should have no problem making sure that no role is duplicated. Please fill in the
    [Topic Choice Google Form](https://docs.google.com/forms/d/e/1FAIpQLSfxj_S3_l2JXT4XPAwYt0YuHB6eROQRzvS8yM5OzX4-PIXN5Q/viewform?usp=sf_link) by this date. In exceptional cases students will be allowed to change the supply chain they are working on. If you would like to do this, you
    **must** consult your instructor (Matan or Zafer) via email by
    **3 December**.

    **_Step 2:_** _Write and turn in your briefing paper (by_ **18 January 2025** _)_

    Following selection of your stakeholder, you will write and submit a 2,000-word briefing paper. This word count
    **does not** include the cover page, executive summary, table of contents, reference list and appendices. The following structure is recommended, but not required:

    _Title_:
    **‘Briefing Paper for Stakeholder X in Supply Chain Y**
    **_’_**

    Cover (containing your student IDs only)

    Executive Summary (maximum 150 words)

    Table of Contents

    1. Background

    · Characterisation of the supply chain using concepts and theories taught in the module

    · Brief history of the supply chain

    · Current state of the chain

    2. The stakeholder

    · The stakeholder’s identity and role in the chain

    · The stakeholder’s interests

    · Challenges faced by the stakeholder

    · Relationships with other stakeholders in the chain (including common and conflicting interests)

    3. Recommendations

    · A list of recommended actions for the stakeholder

    · Reasoning behind these

    · Expected outcomes

    4. Short conclusion

    **General guidelines and useful tips**

    · Your briefing is aimed at a stakeholder who you can assume is already familiar with the selected supply chain. Be specific and address key points by using theory to back up your arguments. You should explain the ‘why’ of every suggestion you make!

    · You may use visuals (e.g. pictures, graphs), throughout the paper.

    · Make sure you use academic references from credible sources, including those in the module’s reading list. It is strongly recommended you identify a minimum of
    **12 references.**

    · Your recommendations section should demonstrate an ability to synthesize theories taught in the module with your independent research and to provide practical suggestions.

    · Your submission should be in either
    **MS Word** or
    **Adobe PDF** format. Failure to submit in the correct format may result in a mark of zero for non-submission.

    · Please read and carefully follow the module guidelines on AI use (posted on QMPlus).

    · A late penalty will be applied for submissions received after the deadline.

    · You will be contacted if there are any problems regarding your submission, so please check your email account regularly after the submission date.

    **Stakeholders you may address in your briefing**

    Please note that some of the stakeholders below, such as management or labour unions, are specific to a particular firm or economic activity participating in the chain, while others, like governments and NGOs, are not. If you choose one of the former, you should specify the particular firm/stage when filing your form.[footnoteRef:1] [1: Stakeholders can be fictional (i.e. a non-existent NGO) but their relevance should be clear. If you have any doubts, consult your instructor via email by 3 December.]

    · Management of a firm in any part (upstream/downstream, driver/non-driver) of the supply chain;

    · Labour union representing the workers of a firm in the supply chain;

    · Government of a country participating (or wishing to participate) in the supply chain;

    · International non-governmental organisation (NGO), multinational organisation, or local civil society organisation working on an issue relevant to the supply chain (e.g. fair trade, biodiversity, workers’ rights).

    Other stakeholders may be suggested but
    **must** be confirmed via email with your instructor by
    **3 December**.

    ![Description: QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **2018-19 Assessment Feedback Form**

    **BUS326 Global Supply Chains**

    **80% Individual Take-Home Assignment**

    | | | |
    | — | — | — |
    | Student ID number:<br>QM username: | Marker(s): | Agreed Provisional Mark: <br>Extension: <br>Late: <br>Penalty Mark: |

    | | | | | | | |
    | — | — | — | — | — | — | — |
    | **Marking Criteria** | **Proportion of marks** | **Excellent** | **Good** | **Average** | **Poor** | **Fail** |
    | Analytical presentation of theory; <br>· State and dynamics of the supply chain<br>· Position and interests of the stakeholder | 35 | | | | | |
    | Critical analysis and practical suggestions for promoting the stakeholder’s interests<br>· Coherent and reasonable suggestions<br>· Cogent presentation of reasoning behind these | 35 | | | | | |
    | Appropriate use of structure | 10 | | | | | |
    | Appropriate use of academic references | 10 | | | | | |
    | Presentation (English use, grammar, syntax) | 10 | | | | | |

    | | | | | | |
    | — | — | — | — | — | — |
    | **Marking Scheme:** |
    | The assignment represents 80% of total mark in the module, and is evaluated as follows:<br>**Take-home assignment (80%):**<br>Analytical presentation of theory: 35%<br>Critical analysis and practical suggestions: 35%<br>Structure 10%<br>Appropriate use of academic references: 10%<br>Presentation (English use, grammar, syntax): 10% |
    | Take-home Assignment (80%) | A | B | C | D | F |
    | Analytical presentation of theory <br>35% | Excellent presentation of chosen theory | Very good presentation of chosen theory | Good presentation of chosen theory | Satisfactory presentation of chosen theory | Poor presentation of chosen theory / off topic |
    | Critical analysis and practical suggestions 35% | Excellent analysis and practical suggestions | Very good analysis and practical suggestions | Good analysis and practical suggestions | Satisfactory analysis and practical suggestions | Poor analysis and practical suggestions |
    | Structure 10% | Excellent structure | Very good structure | Good structure | Satisfactory structure | Poor structure |
    | Appropriate use of academic references 10% | Excellent use of academic references | Very good use of academic references | Good use of academic references | Satisfactory use of academic references | Poor use of academic references |
    | Presentation<br>(English use, grammar, syntax) 10% | Excellent grammar and syntax | Very good grammar and syntax | Good grammar and syntax | Satisfactory grammar and syntax | Poor grammar and syntax |

    **_Mark Scheme_**

    **70% and above First Class**

    _As for the (60-69.9%) below plus:_

    · Shows evidence of wide and relevant reading and a careful engagement with the conceptual issues

    · Develops a rigorous argument

    · Shows a sophisticated understanding of relevant source materials. Materials are evaluated directly and their assumptions and arguments challenged and/or appraised

    · Shows independent thinking, originality and/or creativity

    **60-69.9% 2:1**

    _As for the (50-59.9%) below plus:_

    · Shows strong evidence of analytical insight and critical thinking

    · Shows a clear understanding of the major factual and/or theoretical issues

    · Directly engages with the relevant literature on the topic

    · Develops and sustains a focussed argument

    · Shows strong evidence of planning and appropriate choice of sources

    **50-59.9% 2:2**

    · Shows a reasonable understanding of the major factual and/or theoretical issues involved

    · Shows evidence of planning and selection from appropriate sources

    · Demonstrates some knowledge of the literature

    · The text shows, in places, examples of a clear train of thought or argument

    **40-49.9% 3rd (pass)**

    · Addresses the learning objectives at the minimum required level

    · Shows some understanding but very little development.

    · Severe misunderstandings evident

    · Considerable amount of irrelevant material included

    **0-39% Irredeemable fail**

    · Fails to address the learning objectives

    · Does not engage with the relevant literature or demonstrate knowledge of the key issues

    · Contains serious conceptual or factual errors or misunderstandings

    1

    **image2.jpeg**

    **image1.png**

    **BarrientosS.GereffiGRossiA2011Economicandsocialupgradinginsocialproductionnetworks.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/barrientoss-gereffigrossia2011economicandsocialupgradinginsocialproductionnetworks-pdf)

    **ACFrOgA2jtSTkOIliEa7EToECXwazdMy-gNyQfxm_YQ2kkfd1Ub2fZ9knQM33UOu-4NsBWNI3AoacA4qHId48Kpi1ktZpnyrOWZHZOfJwQcAlyr_MrVUEOA0iaL_-TZZ84WMSAh9U7YVSwWD5HNI.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/acfroga2jtstkoiliea7etoecxwazdmy-gnyqfxm-yq2kkfd1ub2fz9knqm33uou-4nsbwni3aoaca4qhid48kpi1ktzpnyrowzhzofjwqcalyr-mrvueoa0ial-tzz84wmsah9u7yvswwd5hni-pdf)

    **globalvaluechainanalysisGereffiGFernandez-StarkK2019.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/globalvaluechainanalysisgereffigfernandez-starkk2019-pdf-10152157)

    **globalvaluechainanalysisGereffiGFernandez-StarkK2019.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/globalvaluechainanalysisgereffigfernandez-starkk2019-pdf-10152157)

    **## mayoclinic.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **image1.png**

    **image2.png**

    **image3.png**

    **image4.png**

    **## StrategicMarketingjan11.docx**

    Week 2 ASSIGNMENT: Chapter 3 Case Sudy (The Mayo Clinic) :: AI Use=0

    Top of Form

    **Instructions**

    Read the
    **Mayo Clinic mini-case** at the end of Chapter 3 on page 74 of the e-textbook and then answer the questions posed at the end of the mini-case.

    _Write a brief case review of 750–1,000 words (2 Pages). Questions are not included in the word count._

    ·
    **_Explain why the Mayo Clinic is exceptional at serving patients. What value does the Mayo Clinic create for patients?_**

    ·
    **_What key points differentiate Mayo Clinic from other hospitals and medical facilities?_**

    ·
    **_Do conflicts of interest exist between wanting to make patients happy and providing the best medical care possible? Why or why not?_**

    Bottom of Form

    **## readings1.pdf**

    fnJ Essential ~eading: World Bank, World Development Report 2020. Chapter 1: The ,J O

    new face of trade

    fJ!I Essential reading: Patel, R. and Moore, J. 2017, "Introduction;• in A History of the O Q
    World in Seven Cheap Things, Oakland: University of California Press.

    ———–

    546.6 KB

    (rf Essential reading: Coe, N.M., Dicken, P. and Hess, M., 2008. "Global Production

    Networks: Realising the Potential." Journal of Economic Geography, 8: 211-295

    320.5 KB

    ff'tJ Essential reading: Bonacich, E. and Hamilton, G. 'Global Logistics, Global Labor'. 0
    In The Market Mak~: How Retailers Are ReshaP-ing the Global Economy_., ed. GarY- CJ

    • G. Hamilton, Benjamin Senauer, and Misha. Petrovic, 211-30

    1 C iAo

    1111 Essential reading: Anner, M. 2020, "Squeezing workers' rights in global supply O
    chains: purchasing practices in the Bangladesh garment export sector in

    comparative perspective." Review of International political Economy, 27(2): 320- . CJ
    347.

    **## BUS326_AssessmentBriefandmarkingscheme2911243.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **_Main Examination Period 2024 – January– Semester A – Take Home Assignment_**

    **_Module Code & Title:_ BUS326 Global Supply Chains**

    **_Date and time of submission:_ 18 January 2025, 16:00**

    **Important:** You must read carefully the instructions on “Guidance on Take Home Assignments” before attempting this paper

    **This paper contains 1 question. Answer 1 question**

    **Word limit for each question:**

    **Q1: 2000 Words**

    **If you answer more questions than specified, only the**
    **first answers (up to the specified number) will be marked.**

    **Declaration of academic integrity for Take Home Assignments:** In submitting your work you are formally confirming that during the allocated assignment period you have had no unauthorised conversation about this assignment with any persons. Further, you certify that the attached work represents your own thinking, and is entirely your own. Any information, concepts, or words that originate from other sources are cited in accordance with the citation conventions accepted by the School of Business and Management. You are aware of the serious consequences that result from improper discussions with others or from the improper citation of work that is not your own.

    All exam papers will be run through plagiarism software (Turnitin) and QMUL’s standard Assessment Offences policy applies.

    If you encounter errors in the exam paper or are unable to upload the exam to the QMPlus page for this module, please email the following asking for advice during UK office hours 09.00 to 17.00:
    [sbm-uglevel6@qmul.ac.uk](mailto:sbm-uglevel6@qmul.ac.uk)

    **Examiner: Matan Kaminer**

    © Queen Mary University of London, 2024

    ![QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    BUS326
    **Global Supply Chains**

    Individual Take-Home Assignment
    **, 2000 words, 80%**

    Deadline:
    **18 January 2025 via QMPLUS**

    **Assessment Brief**

    The purpose of this assessment is to give you an opportunity to apply the principles and theories introduced in class and in the readings by evaluating a real-life global supply chain from the perspective of an adviser working on behalf of a stakeholder within a global supply chain. Your final assessment will be written as a
    **briefing paper** addressed to one of several possible stakeholders in a supply chain, advising them on how best to further their interests within the chain with reference to its structure, power relations within it, and the relevant institutional framework. In most cases, you will be working on the same supply chain which your group selected for its midterm assignment, but from a different perspective than your groupmates. You are encouraged to consult your groupmates, but each paper must be written individually and independently.

    **General instructions**

    **_Step 1:_** _Divide roles among group members (by_ **8 December 2024** _)_

    Each group member will be advising a different stakeholder, chosen according to criteria provided below. There are more possible roles than group members, and you should have no problem making sure that no role is duplicated. Please fill in the
    [Topic Choice Google Form](https://docs.google.com/forms/d/e/1FAIpQLSfxj_S3_l2JXT4XPAwYt0YuHB6eROQRzvS8yM5OzX4-PIXN5Q/viewform?usp=sf_link) by this date. In exceptional cases students will be allowed to change the supply chain they are working on. If you would like to do this, you
    **must** consult your instructor (Matan or Zafer) via email by
    **3 December**.

    **_Step 2:_** _Write and turn in your briefing paper (by_ **18 January 2025** _)_

    Following selection of your stakeholder, you will write and submit a 2,000-word briefing paper. This word count
    **does not** include the cover page, executive summary, table of contents, reference list and appendices. The following structure is recommended, but not required:

    _Title_:
    **‘Briefing Paper for Stakeholder X in Supply Chain Y**
    **_’_**

    Cover (containing your student IDs only)

    Executive Summary (maximum 150 words)

    Table of Contents

    1. Background

    · Characterisation of the supply chain using concepts and theories taught in the module

    · Brief history of the supply chain

    · Current state of the chain

    2. The stakeholder

    · The stakeholder’s identity and role in the chain

    · The stakeholder’s interests

    · Challenges faced by the stakeholder

    · Relationships with other stakeholders in the chain (including common and conflicting interests)

    3. Recommendations

    · A list of recommended actions for the stakeholder

    · Reasoning behind these

    · Expected outcomes

    4. Short conclusion

    **General guidelines and useful tips**

    · Your briefing is aimed at a stakeholder who you can assume is already familiar with the selected supply chain. Be specific and address key points by using theory to back up your arguments. You should explain the ‘why’ of every suggestion you make!

    · You may use visuals (e.g. pictures, graphs), throughout the paper.

    · Make sure you use academic references from credible sources, including those in the module’s reading list. It is strongly recommended you identify a minimum of
    **12 references.**

    · Your recommendations section should demonstrate an ability to synthesize theories taught in the module with your independent research and to provide practical suggestions.

    · Your submission should be in either
    **MS Word** or
    **Adobe PDF** format. Failure to submit in the correct format may result in a mark of zero for non-submission.

    · Please read and carefully follow the module guidelines on AI use (posted on QMPlus).

    · A late penalty will be applied for submissions received after the deadline.

    · You will be contacted if there are any problems regarding your submission, so please check your email account regularly after the submission date.

    **Stakeholders you may address in your briefing**

    Please note that some of the stakeholders below, such as management or labour unions, are specific to a particular firm or economic activity participating in the chain, while others, like governments and NGOs, are not. If you choose one of the former, you should specify the particular firm/stage when filing your form.[footnoteRef:1] [1: Stakeholders can be fictional (i.e. a non-existent NGO) but their relevance should be clear. If you have any doubts, consult your instructor via email by 3 December.]

    · Management of a firm in any part (upstream/downstream, driver/non-driver) of the supply chain;

    · Labour union representing the workers of a firm in the supply chain;

    · Government of a country participating (or wishing to participate) in the supply chain;

    · International non-governmental organisation (NGO), multinational organisation, or local civil society organisation working on an issue relevant to the supply chain (e.g. fair trade, biodiversity, workers’ rights).

    Other stakeholders may be suggested but
    **must** be confirmed via email with your instructor by
    **3 December**.

    ![Description: QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **2018-19 Assessment Feedback Form**

    **BUS326 Global Supply Chains**

    **80% Individual Take-Home Assignment**

    | | | |
    | — | — | — |
    | Student ID number:<br>QM username: | Marker(s): | Agreed Provisional Mark: <br>Extension: <br>Late: <br>Penalty Mark: |

    | | | | | | | |
    | — | — | — | — | — | — | — |
    | **Marking Criteria** | **Proportion of marks** | **Excellent** | **Good** | **Average** | **Poor** | **Fail** |
    | Analytical presentation of theory; <br>· State and dynamics of the supply chain<br>· Position and interests of the stakeholder | 35 | | | | | |
    | Critical analysis and practical suggestions for promoting the stakeholder’s interests<br>· Coherent and reasonable suggestions<br>· Cogent presentation of reasoning behind these | 35 | | | | | |
    | Appropriate use of structure | 10 | | | | | |
    | Appropriate use of academic references | 10 | | | | | |
    | Presentation (English use, grammar, syntax) | 10 | | | | | |

    | | | | | | |
    | — | — | — | — | — | — |
    | **Marking Scheme:** |
    | The assignment represents 80% of total mark in the module, and is evaluated as follows:<br>**Take-home assignment (80%):**<br>Analytical presentation of theory: 35%<br>Critical analysis and practical suggestions: 35%<br>Structure 10%<br>Appropriate use of academic references: 10%<br>Presentation (English use, grammar, syntax): 10% |
    | Take-home Assignment (80%) | A | B | C | D | F |
    | Analytical presentation of theory <br>35% | Excellent presentation of chosen theory | Very good presentation of chosen theory | Good presentation of chosen theory | Satisfactory presentation of chosen theory | Poor presentation of chosen theory / off topic |
    | Critical analysis and practical suggestions 35% | Excellent analysis and practical suggestions | Very good analysis and practical suggestions | Good analysis and practical suggestions | Satisfactory analysis and practical suggestions | Poor analysis and practical suggestions |
    | Structure 10% | Excellent structure | Very good structure | Good structure | Satisfactory structure | Poor structure |
    | Appropriate use of academic references 10% | Excellent use of academic references | Very good use of academic references | Good use of academic references | Satisfactory use of academic references | Poor use of academic references |
    | Presentation<br>(English use, grammar, syntax) 10% | Excellent grammar and syntax | Very good grammar and syntax | Good grammar and syntax | Satisfactory grammar and syntax | Poor grammar and syntax |

    **_Mark Scheme_**

    **70% and above First Class**

    _As for the (60-69.9%) below plus:_

    · Shows evidence of wide and relevant reading and a careful engagement with the conceptual issues

    · Develops a rigorous argument

    · Shows a sophisticated understanding of relevant source materials. Materials are evaluated directly and their assumptions and arguments challenged and/or appraised

    · Shows independent thinking, originality and/or creativity

    **60-69.9% 2:1**

    _As for the (50-59.9%) below plus:_

    · Shows strong evidence of analytical insight and critical thinking

    · Shows a clear understanding of the major factual and/or theoretical issues

    · Directly engages with the relevant literature on the topic

    · Develops and sustains a focussed argument

    · Shows strong evidence of planning and appropriate choice of sources

    **50-59.9% 2:2**

    · Shows a reasonable understanding of the major factual and/or theoretical issues involved

    · Shows evidence of planning and selection from appropriate sources

    · Demonstrates some knowledge of the literature

    · The text shows, in places, examples of a clear train of thought or argument

    **40-49.9% 3rd (pass)**

    · Addresses the learning objectives at the minimum required level

    · Shows some understanding but very little development.

    · Severe misunderstandings evident

    · Considerable amount of irrelevant material included

    **0-39% Irredeemable fail**

    · Fails to address the learning objectives

    · Does not engage with the relevant literature or demonstrate knowledge of the key issues

    · Contains serious conceptual or factual errors or misunderstandings

    1

    **image2.jpeg**

    **image1.png**

    **BarrientosS.GereffiGRossiA2011Economicandsocialupgradinginsocialproductionnetworks.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/barrientoss-gereffigrossia2011economicandsocialupgradinginsocialproductionnetworks-pdf)

    **ACFrOgA2jtSTkOIliEa7EToECXwazdMy-gNyQfxm_YQ2kkfd1Ub2fZ9knQM33UOu-4NsBWNI3AoacA4qHId48Kpi1ktZpnyrOWZHZOfJwQcAlyr_MrVUEOA0iaL_-TZZ84WMSAh9U7YVSwWD5HNI.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/acfroga2jtstkoiliea7etoecxwazdmy-gnyqfxm-yq2kkfd1ub2fz9knqm33uou-4nsbwni3aoaca4qhid48kpi1ktzpnyrowzhzofjwqcalyr-mrvueoa0ial-tzz84wmsah9u7yvswwd5hni-pdf)

    **globalvaluechainanalysisGereffiGFernandez-StarkK2019.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/globalvaluechainanalysisgereffigfernandez-starkk2019-pdf-10152157)

    **## mayoclinic.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **image1.png**

    **image2.png**

    **image3.png**

    **image4.png**

    **## StrategicMarketingjan11.docx**

    Week 2 ASSIGNMENT: Chapter 3 Case Sudy (The Mayo Clinic) :: AI Use=0

    Top of Form

    **Instructions**

    Read the
    **Mayo Clinic mini-case** at the end of Chapter 3 on page 74 of the e-textbook and then answer the questions posed at the end of the mini-case.

    _Write a brief case review of 750–1,000 words (2 Pages). Questions are not included in the word count._

    ·
    **_Explain why the Mayo Clinic is exceptional at serving patients. What value does the Mayo Clinic create for patients?_**

    ·
    **_What key points differentiate Mayo Clinic from other hospitals and medical facilities?_**

    ·
    **_Do conflicts of interest exist between wanting to make patients happy and providing the best medical care possible? Why or why not?_**

    Bottom of Form

    **## readings1.pdf**

    fnJ Essential ~eading: World Bank, World Development Report 2020. Chapter 1: The ,J O

    new face of trade

    fJ!I Essential reading: Patel, R. and Moore, J. 2017, "Introduction;• in A History of the O Q
    World in Seven Cheap Things, Oakland: University of California Press.

    ———–

    546.6 KB

    (rf Essential reading: Coe, N.M., Dicken, P. and Hess, M., 2008. "Global Production

    Networks: Realising the Potential." Journal of Economic Geography, 8: 211-295

    320.5 KB

    ff'tJ Essential reading: Bonacich, E. and Hamilton, G. 'Global Logistics, Global Labor'. 0
    In The Market Mak~: How Retailers Are ReshaP-ing the Global Economy_., ed. GarY- CJ

    • G. Hamilton, Benjamin Senauer, and Misha. Petrovic, 211-30

    1 C iAo

    1111 Essential reading: Anner, M. 2020, "Squeezing workers' rights in global supply O
    chains: purchasing practices in the Bangladesh garment export sector in

    comparative perspective." Review of International political Economy, 27(2): 320- . CJ
    347.

    **## BUS326_AssessmentBriefandmarkingscheme2911243.docx**

    ![](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **_Main Examination Period 2024 – January– Semester A – Take Home Assignment_**

    **_Module Code & Title:_ BUS326 Global Supply Chains**

    **_Date and time of submission:_ 18 January 2025, 16:00**

    **Important:** You must read carefully the instructions on “Guidance on Take Home Assignments” before attempting this paper

    **This paper contains 1 question. Answer 1 question**

    **Word limit for each question:**

    **Q1: 2000 Words**

    **If you answer more questions than specified, only the**
    **first answers (up to the specified number) will be marked.**

    **Declaration of academic integrity for Take Home Assignments:** In submitting your work you are formally confirming that during the allocated assignment period you have had no unauthorised conversation about this assignment with any persons. Further, you certify that the attached work represents your own thinking, and is entirely your own. Any information, concepts, or words that originate from other sources are cited in accordance with the citation conventions accepted by the School of Business and Management. You are aware of the serious consequences that result from improper discussions with others or from the improper citation of work that is not your own.

    All exam papers will be run through plagiarism software (Turnitin) and QMUL’s standard Assessment Offences policy applies.

    If you encounter errors in the exam paper or are unable to upload the exam to the QMPlus page for this module, please email the following asking for advice during UK office hours 09.00 to 17.00:
    [sbm-uglevel6@qmul.ac.uk](mailto:sbm-uglevel6@qmul.ac.uk)

    **Examiner: Matan Kaminer**

    © Queen Mary University of London, 2024

    ![QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    BUS326
    **Global Supply Chains**

    Individual Take-Home Assignment
    **, 2000 words, 80%**

    Deadline:
    **18 January 2025 via QMPLUS**

    **Assessment Brief**

    The purpose of this assessment is to give you an opportunity to apply the principles and theories introduced in class and in the readings by evaluating a real-life global supply chain from the perspective of an adviser working on behalf of a stakeholder within a global supply chain. Your final assessment will be written as a
    **briefing paper** addressed to one of several possible stakeholders in a supply chain, advising them on how best to further their interests within the chain with reference to its structure, power relations within it, and the relevant institutional framework. In most cases, you will be working on the same supply chain which your group selected for its midterm assignment, but from a different perspective than your groupmates. You are encouraged to consult your groupmates, but each paper must be written individually and independently.

    **General instructions**

    **_Step 1:_** _Divide roles among group members (by_ **8 December 2024** _)_

    Each group member will be advising a different stakeholder, chosen according to criteria provided below. There are more possible roles than group members, and you should have no problem making sure that no role is duplicated. Please fill in the
    [Topic Choice Google Form](https://docs.google.com/forms/d/e/1FAIpQLSfxj_S3_l2JXT4XPAwYt0YuHB6eROQRzvS8yM5OzX4-PIXN5Q/viewform?usp=sf_link) by this date. In exceptional cases students will be allowed to change the supply chain they are working on. If you would like to do this, you
    **must** consult your instructor (Matan or Zafer) via email by
    **3 December**.

    **_Step 2:_** _Write and turn in your briefing paper (by_ **18 January 2025** _)_

    Following selection of your stakeholder, you will write and submit a 2,000-word briefing paper. This word count
    **does not** include the cover page, executive summary, table of contents, reference list and appendices. The following structure is recommended, but not required:

    _Title_:
    **‘Briefing Paper for Stakeholder X in Supply Chain Y**
    **_’_**

    Cover (containing your student IDs only)

    Executive Summary (maximum 150 words)

    Table of Contents

    1. Background

    · Characterisation of the supply chain using concepts and theories taught in the module

    · Brief history of the supply chain

    · Current state of the chain

    2. The stakeholder

    · The stakeholder’s identity and role in the chain

    · The stakeholder’s interests

    · Challenges faced by the stakeholder

    · Relationships with other stakeholders in the chain (including common and conflicting interests)

    3. Recommendations

    · A list of recommended actions for the stakeholder

    · Reasoning behind these

    · Expected outcomes

    4. Short conclusion

    **General guidelines and useful tips**

    · Your briefing is aimed at a stakeholder who you can assume is already familiar with the selected supply chain. Be specific and address key points by using theory to back up your arguments. You should explain the ‘why’ of every suggestion you make!

    · You may use visuals (e.g. pictures, graphs), throughout the paper.

    · Make sure you use academic references from credible sources, including those in the module’s reading list. It is strongly recommended you identify a minimum of
    **12 references.**

    · Your recommendations section should demonstrate an ability to synthesize theories taught in the module with your independent research and to provide practical suggestions.

    · Your submission should be in either
    **MS Word** or
    **Adobe PDF** format. Failure to submit in the correct format may result in a mark of zero for non-submission.

    · Please read and carefully follow the module guidelines on AI use (posted on QMPlus).

    · A late penalty will be applied for submissions received after the deadline.

    · You will be contacted if there are any problems regarding your submission, so please check your email account regularly after the submission date.

    **Stakeholders you may address in your briefing**

    Please note that some of the stakeholders below, such as management or labour unions, are specific to a particular firm or economic activity participating in the chain, while others, like governments and NGOs, are not. If you choose one of the former, you should specify the particular firm/stage when filing your form.[footnoteRef:1] [1: Stakeholders can be fictional (i.e. a non-existent NGO) but their relevance should be clear. If you have any doubts, consult your instructor via email by 3 December.]

    · Management of a firm in any part (upstream/downstream, driver/non-driver) of the supply chain;

    · Labour union representing the workers of a firm in the supply chain;

    · Government of a country participating (or wishing to participate) in the supply chain;

    · International non-governmental organisation (NGO), multinational organisation, or local civil society organisation working on an issue relevant to the supply chain (e.g. fair trade, biodiversity, workers’ rights).

    Other stakeholders may be suggested but
    **must** be confirmed via email with your instructor by
    **3 December**.

    ![Description: QMUL-SBM_LOGO_SMALL](https://www.sweetstudy.com/questions/business-jan-12-2025)

    **2018-19 Assessment Feedback Form**

    **BUS326 Global Supply Chains**

    **80% Individual Take-Home Assignment**

    | | | |
    | — | — | — |
    | Student ID number:<br>QM username: | Marker(s): | Agreed Provisional Mark: <br>Extension: <br>Late: <br>Penalty Mark: |

    | | | | | | | |
    | — | — | — | — | — | — | — |
    | **Marking Criteria** | **Proportion of marks** | **Excellent** | **Good** | **Average** | **Poor** | **Fail** |
    | Analytical presentation of theory; <br>· State and dynamics of the supply chain<br>· Position and interests of the stakeholder | 35 | | | | | |
    | Critical analysis and practical suggestions for promoting the stakeholder’s interests<br>· Coherent and reasonable suggestions<br>· Cogent presentation of reasoning behind these | 35 | | | | | |
    | Appropriate use of structure | 10 | | | | | |
    | Appropriate use of academic references | 10 | | | | | |
    | Presentation (English use, grammar, syntax) | 10 | | | | | |

    | | | | | | |
    | — | — | — | — | — | — |
    | **Marking Scheme:** |
    | The assignment represents 80% of total mark in the module, and is evaluated as follows:<br>**Take-home assignment (80%):**<br>Analytical presentation of theory: 35%<br>Critical analysis and practical suggestions: 35%<br>Structure 10%<br>Appropriate use of academic references: 10%<br>Presentation (English use, grammar, syntax): 10% |
    | Take-home Assignment (80%) | A | B | C | D | F |
    | Analytical presentation of theory <br>35% | Excellent presentation of chosen theory | Very good presentation of chosen theory | Good presentation of chosen theory | Satisfactory presentation of chosen theory | Poor presentation of chosen theory / off topic |
    | Critical analysis and practical suggestions 35% | Excellent analysis and practical suggestions | Very good analysis and practical suggestions | Good analysis and practical suggestions | Satisfactory analysis and practical suggestions | Poor analysis and practical suggestions |
    | Structure 10% | Excellent structure | Very good structure | Good structure | Satisfactory structure | Poor structure |
    | Appropriate use of academic references 10% | Excellent use of academic references | Very good use of academic references | Good use of academic references | Satisfactory use of academic references | Poor use of academic references |
    | Presentation<br>(English use, grammar, syntax) 10% | Excellent grammar and syntax | Very good grammar and syntax | Good grammar and syntax | Satisfactory grammar and syntax | Poor grammar and syntax |

    **_Mark Scheme_**

    **70% and above First Class**

    _As for the (60-69.9%) below plus:_

    · Shows evidence of wide and relevant reading and a careful engagement with the conceptual issues

    · Develops a rigorous argument

    · Shows a sophisticated understanding of relevant source materials. Materials are evaluated directly and their assumptions and arguments challenged and/or appraised

    · Shows independent thinking, originality and/or creativity

    **60-69.9% 2:1**

    _As for the (50-59.9%) below plus:_

    · Shows strong evidence of analytical insight and critical thinking

    · Shows a clear understanding of the major factual and/or theoretical issues

    · Directly engages with the relevant literature on the topic

    · Develops and sustains a focussed argument

    · Shows strong evidence of planning and appropriate choice of sources

    **50-59.9% 2:2**

    · Shows a reasonable understanding of the major factual and/or theoretical issues involved

    · Shows evidence of planning and selection from appropriate sources

    · Demonstrates some knowledge of the literature

    · The text shows, in places, examples of a clear train of thought or argument

    **40-49.9% 3rd (pass)**

    · Addresses the learning objectives at the minimum required level

    · Shows some understanding but very little development.

    · Severe misunderstandings evident

    · Considerable amount of irrelevant material included

    **0-39% Irredeemable fail**

    · Fails to address the learning objectives

    · Does not engage with the relevant literature or demonstrate knowledge of the key issues

    · Contains serious conceptual or factual errors or misunderstandings

    1

    **image2.jpeg**

    **image1.png**

    **BarrientosS.GereffiGRossiA2011Economicandsocialupgradinginsocialproductionnetworks.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/barrientoss-gereffigrossia2011economicandsocialupgradinginsocialproductionnetworks-pdf)

    **ACFrOgA2jtSTkOIliEa7EToECXwazdMy-gNyQfxm_YQ2kkfd1Ub2fZ9knQM33UOu-4NsBWNI3AoacA4qHId48Kpi1ktZpnyrOWZHZOfJwQcAlyr_MrVUEOA0iaL_-TZZ84WMSAh9U7YVSwWD5HNI.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/acfroga2jtstkoiliea7etoecxwazdmy-gnyqfxm-yq2kkfd1ub2fz9knqm33uou-4nsbwni3aoaca4qhid48kpi1ktzpnyrowzhzofjwqcalyr-mrvueoa0ial-tzz84wmsah9u7yvswwd5hni-pdf)

    **globalvaluechainanalysisGereffiGFernandez-StarkK2019.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/globalvaluechainanalysisgereffigfernandez-starkk2019-pdf-10152157)

  • [Solved] BUS-660 Data Analysis Case Study

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    Please see attached document – 2 years ago **files (1)** – ## ManagerialReport.docx **## ManagerialReport.docx** The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources. Use the information in …

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    Assignment Prompt & Instructions

    Please see attached document

    – 2 years ago

    **files (1)**

    – ## ManagerialReport.docx

    **## ManagerialReport.docx**

    The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.

    Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI).

    **_Scenario_**

    Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.

    Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.

    OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.

    **_Managerial Report_**

    Develop a managerial report (1,100-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:

    1. What is the arrival rate for each customer?

    2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)

    3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.

    4. OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.

    5. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?

    6. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.

    7. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.

    8. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?

    Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

    **## ManagerialReport.docx**

    The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.

    Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI).

    **_Scenario_**

    Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.

    Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.

    OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.

    **_Managerial Report_**

    Develop a managerial report (1,100-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:

    1. What is the arrival rate for each customer?

    2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)

    3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.

    4. OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.

    5. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?

    6. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.

    7. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.

    8. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?

    Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

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