Assignment Prompt & Instructions
complete the attached prep guide
**files (4)**
– ## PrepGuide10_HowtoWinFriendsandInfluencePeoplePart1and2.docx
– ## HowtoWinFriendsandInfluencePeople_Part1PowerPoint_S.pptx
– ## HowtoWinFriendsandInfluencePeople_Part2PowerPoint_S.pptx
– HowtoWinFriendsandInfluencePeople-DaleCarnegie.pdf
**## PrepGuide10_HowtoWinFriendsandInfluencePeoplePart1and2.docx**
## PREPARATION GUIDE 10
## EAB5745
Within communication, there is both a speaker and a listener. While a lot of focus in communication is often on the speaker, it’s also important to understand and consider the role of the listener (and an effective listener at that) in improving interpersonal relationships and communication within the workplace. A key component of utilizing these principles is the genuine implementation of these principles. When these principles are implemented insincerely, this can prove to be ineffective and come off as manipulative. As you read this text, reflect on how these principles, and examples of these principles, might be present and absent within your workplace and personal life.
Based on: Dale Carnegie Part 1 and Part 2
_*This includes 3 chapters from Part 1 and 6 chapters from Part 2._
How This Book Was Written—and Why
1. Carnegie claimed 15 percent of a person's financial success is based on knowledge; the rest comes from what?
## PART 1
## Chapter 1
1. The author states that there is no point in criticizing because it makes people defensive, hurts their pride, and creates resentment. How should feedback be applied to avoid criticizing too much?
2. What are two reactions from people that are criticized?
3. If the environment is the cause of the behavior, how can we change behavior?
4. How can data help to avoid emotional responding when providing feedback?
## Chapter 2
1. Many people are driven by the desire to be _____________.
2. How can praise be used in the workplace to maintain employees’ sense of appreciation?
3. What is the difference between flattery and appreciation?
4. How can you be sure that your praise comes off sincere?
## Chapter 3
1. Carnegie's point in this chapter is that people are interested mostly in what ____ want, not what ____ want. How does this relate to the selection of reinforcers?
2. Carnegie states, “If out of reading this book you get just one thing—an increased tendency to think always in terms of other people’s point of view and see things from their angle” (p. 42). How could this perspective set up a leader to be successful?
## PART 2
## Chapter 1
1. How does showing interest relate to the concept of “pairing” yourself (manager/supervisor) with reinforcement?
2. Kindness can have a profound, lifelong effect on people. Give an example of when you might show kindness in the workplace.
## Chapter 2
1. "People rarely succeed at anything unless they have fun doing it," and initially engaging jobs or projects can fail if they become boring and joyless. What is the author implying needs to be built into the environment is this quote?
2. Smile even at the grumpiest people, "for nobody needs a smile so much as those who have none left to give!" How does this relate to shaping and using differential reinforcement?
## Chapter 3
1. How might remembering a person's name and a few details about them be used to pair yourself with your employee’s reinforcers?
## **Chapter 4**
1. In conversation, what type of listener do many people really want?
2. How does this relate to Daniels & Bailey suggestion of asking, “How’d you do that?”
## Chapter 5
1. Before meeting someone new, what is a good way to connect with the person?
## Chapter 6
1. How do you maintain your employees’ feeling of being important?
2. Consider and appreciate what you can learn from others. As Ralph Waldo Emerson said, "Every man I meet is my superior in some way." When dealing with a difficult employee, how might this be applied to the situation?
## Overall
1. List each of the Principles introduced by Dale Carnegie in Part 1 and Part 2. Of the outlined Principles, which three do you find to be most pertinent? How could each of the three principles be incorporated into your practice in the workplace?
**## HowtoWinFriendsandInfluencePeople_Part1PowerPoint_S.pptx**
HOW TO WIN FRIENDS AND INFLUENCE PEOPLE
Part 1
1
9 Suggestions to Get the Most Out of This Book
Develop a deep, driving desire to master the principles of human relations
Read each chapter twice before going on to the next one
As you read, stop frequently to ask yourself how you can apply each suggestion
Underscore each important idea
Review this book each month
Apply these principles at every opportunity. Use this volume as a working handbook to help you solve your daily problems
Make a lively game out of your learning by offering some friend a dime or a dollar every time he or she catches you violating these principles
Check up each week on the progress you are making. Ask yourself what mistakes you have made, what improvement, what lessons you have learned for the future
Keep notes in the back of this book showing how and when you have applied these principles
2
FUNDAMENTAL TECHNIQUES IN HANDLING
PEOPLE
Part 1
3
If you Want to Gather Honey, Don’t Kick Over the Beehive
Principle 1
Defensive
Criticism Hurts their pride Resentment
Feedback?
Reinforcement
Environmental Considerations
“Don’t criticize, condemn, or complain”
4
The Big Secret of Dealing with People
Principle 2
The desire to be important
Praise genuinely
“Give honest and sincere appreciation”
5
| |
| — |
| He Who Can |
| Do This Has |
| the Whole |
| World with |
| Him. He Who |
| Cannot Walks |
| a Lonely Way |
| Principle 3 |
Wants
How to get it
“Arouse in the other person an eager want”
6
## image2.jpg
## image3.png
## image1.png
## image4.jpg
## image5.jpg
## image6.jpg
## image7.jpg
## image8.jpg
## image9.jpg
## image10.jpg
## image11.jpg
**## HowtoWinFriendsandInfluencePeople_Part2PowerPoint_S.pptx**
How to Win Friends and Influence People
PART II
1
1
2
2
Six Ways to Make People Like You
Do This and You’ll Be Welcome Anywhere
Principle 1
3
Be interested in others
Pairing
“Become genuinely interested in other
people”
3
A Simple Way to Make a Good First Impression
Principle 2
4
Greetings
Kindness
Happiness “Smile”
4
If You Don’t Do This, You Are Headed for Trouble
Principle 3
5
5
“Remember that a person’s name is to that person the sweetest and most important sound in any language”
An Easy Way to Become a Good Conversation-alist
Principle 4
6
Active listening
“Be a good listener.
Encourage others to talk about
Interetshtemselves.”
6
How to Interest People
Principle 5
7
Connection
Pairing
“Talk in terms of the other person’s interest”
7
How to Make People Like You Instantly
Principle 6
8
Important
“Make the other
person feel important—and do it Bring tsointhceertealyb”le
8
## image4.jpg
## image5.jpg
## image6.png
## image7.png
## image8.png
## image9.png
## image10.png
## image1.jpg
## image11.jpg
## image12.jpg
## image13.png
## image14.png
## image15.png
## image16.png
## image2.jpg
## image3.jpg
**HowtoWinFriendsandInfluencePeople-DaleCarnegie.pdf**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/howtowinfriendsandinfluencepeople-dalecarnegie-pdf)
**HowtoWinFriendsandInfluencePeople-DaleCarnegie.pdf**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/howtowinfriendsandinfluencepeople-dalecarnegie-pdf)
**## PrepGuide10_HowtoWinFriendsandInfluencePeoplePart1and2.docx**
## PREPARATION GUIDE 10
## EAB5745
Within communication, there is both a speaker and a listener. While a lot of focus in communication is often on the speaker, it’s also important to understand and consider the role of the listener (and an effective listener at that) in improving interpersonal relationships and communication within the workplace. A key component of utilizing these principles is the genuine implementation of these principles. When these principles are implemented insincerely, this can prove to be ineffective and come off as manipulative. As you read this text, reflect on how these principles, and examples of these principles, might be present and absent within your workplace and personal life.
Based on: Dale Carnegie Part 1 and Part 2
_*This includes 3 chapters from Part 1 and 6 chapters from Part 2._
How This Book Was Written—and Why
1. Carnegie claimed 15 percent of a person's financial success is based on knowledge; the rest comes from what?
## PART 1
## Chapter 1
1. The author states that there is no point in criticizing because it makes people defensive, hurts their pride, and creates resentment. How should feedback be applied to avoid criticizing too much?
2. What are two reactions from people that are criticized?
3. If the environment is the cause of the behavior, how can we change behavior?
4. How can data help to avoid emotional responding when providing feedback?
## Chapter 2
1. Many people are driven by the desire to be _____________.
2. How can praise be used in the workplace to maintain employees’ sense of appreciation?
3. What is the difference between flattery and appreciation?
4. How can you be sure that your praise comes off sincere?
## Chapter 3
1. Carnegie's point in this chapter is that people are interested mostly in what ____ want, not what ____ want. How does this relate to the selection of reinforcers?
2. Carnegie states, “If out of reading this book you get just one thing—an increased tendency to think always in terms of other people’s point of view and see things from their angle” (p. 42). How could this perspective set up a leader to be successful?
## PART 2
## Chapter 1
1. How does showing interest relate to the concept of “pairing” yourself (manager/supervisor) with reinforcement?
2. Kindness can have a profound, lifelong effect on people. Give an example of when you might show kindness in the workplace.
## Chapter 2
1. "People rarely succeed at anything unless they have fun doing it," and initially engaging jobs or projects can fail if they become boring and joyless. What is the author implying needs to be built into the environment is this quote?
2. Smile even at the grumpiest people, "for nobody needs a smile so much as those who have none left to give!" How does this relate to shaping and using differential reinforcement?
## Chapter 3
1. How might remembering a person's name and a few details about them be used to pair yourself with your employee’s reinforcers?
## **Chapter 4**
1. In conversation, what type of listener do many people really want?
2. How does this relate to Daniels & Bailey suggestion of asking, “How’d you do that?”
## Chapter 5
1. Before meeting someone new, what is a good way to connect with the person?
## Chapter 6
1. How do you maintain your employees’ feeling of being important?
2. Consider and appreciate what you can learn from others. As Ralph Waldo Emerson said, "Every man I meet is my superior in some way." When dealing with a difficult employee, how might this be applied to the situation?
## Overall
1. List each of the Principles introduced by Dale Carnegie in Part 1 and Part 2. Of the outlined Principles, which three do you find to be most pertinent? How could each of the three principles be incorporated into your practice in the workplace?
**## HowtoWinFriendsandInfluencePeople_Part1PowerPoint_S.pptx**
HOW TO WIN FRIENDS AND INFLUENCE PEOPLE
Part 1
1
9 Suggestions to Get the Most Out of This Book
Develop a deep, driving desire to master the principles of human relations
Read each chapter twice before going on to the next one
As you read, stop frequently to ask yourself how you can apply each suggestion
Underscore each important idea
Review this book each month
Apply these principles at every opportunity. Use this volume as a working handbook to help you solve your daily problems
Make a lively game out of your learning by offering some friend a dime or a dollar every time he or she catches you violating these principles
Check up each week on the progress you are making. Ask yourself what mistakes you have made, what improvement, what lessons you have learned for the future
Keep notes in the back of this book showing how and when you have applied these principles
2
FUNDAMENTAL TECHNIQUES IN HANDLING
PEOPLE
Part 1
3
If you Want to Gather Honey, Don’t Kick Over the Beehive
Principle 1
Defensive
Criticism Hurts their pride Resentment
Feedback?
Reinforcement
Environmental Considerations
“Don’t criticize, condemn, or complain”
4
The Big Secret of Dealing with People
Principle 2
The desire to be important
Praise genuinely
“Give honest and sincere appreciation”
5
| |
| — |
| He Who Can |
| Do This Has |
| the Whole |
| World with |
| Him. He Who |
| Cannot Walks |
| a Lonely Way |
| Principle 3 |
Wants
How to get it
“Arouse in the other person an eager want”
6
## image2.jpg
## image3.png
## image1.png
## image4.jpg
## image5.jpg
## image6.jpg
## image7.jpg
## image8.jpg
## image9.jpg
## image10.jpg
## image11.jpg
**## HowtoWinFriendsandInfluencePeople_Part2PowerPoint_S.pptx**
How to Win Friends and Influence People
PART II
1
1
2
2
Six Ways to Make People Like You
Do This and You’ll Be Welcome Anywhere
Principle 1
3
Be interested in others
Pairing
“Become genuinely interested in other
people”
3
A Simple Way to Make a Good First Impression
Principle 2
4
Greetings
Kindness
Happiness “Smile”
4
If You Don’t Do This, You Are Headed for Trouble
Principle 3
5
5
“Remember that a person’s name is to that person the sweetest and most important sound in any language”
An Easy Way to Become a Good Conversation-alist
Principle 4
6
Active listening
“Be a good listener.
Encourage others to talk about
Interetshtemselves.”
6
How to Interest People
Principle 5
7
Connection
Pairing
“Talk in terms of the other person’s interest”
7
How to Make People Like You Instantly
Principle 6
8
Important
“Make the other
person feel important—and do it Bring tsointhceertealyb”le
8
## image4.jpg
## image5.jpg
## image6.png
## image7.png
## image8.png
## image9.png
## image10.png
## image1.jpg
## image11.jpg
## image12.jpg
## image13.png
## image14.png
## image15.png
## image16.png
## image2.jpg
## image3.jpg
**HowtoWinFriendsandInfluencePeople-DaleCarnegie.pdf**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/howtowinfriendsandinfluencepeople-dalecarnegie-pdf)
**## PrepGuide10_HowtoWinFriendsandInfluencePeoplePart1and2.docx**
## PREPARATION GUIDE 10
## EAB5745
Within communication, there is both a speaker and a listener. While a lot of focus in communication is often on the speaker, it’s also important to understand and consider the role of the listener (and an effective listener at that) in improving interpersonal relationships and communication within the workplace. A key component of utilizing these principles is the genuine implementation of these principles. When these principles are implemented insincerely, this can prove to be ineffective and come off as manipulative. As you read this text, reflect on how these principles, and examples of these principles, might be present and absent within your workplace and personal life.
Based on: Dale Carnegie Part 1 and Part 2
_*This includes 3 chapters from Part 1 and 6 chapters from Part 2._
How This Book Was Written—and Why
1. Carnegie claimed 15 percent of a person's financial success is based on knowledge; the rest comes from what?
## PART 1
## Chapter 1
1. The author states that there is no point in criticizing because it makes people defensive, hurts their pride, and creates resentment. How should feedback be applied to avoid criticizing too much?
2. What are two reactions from people that are criticized?
3. If the environment is the cause of the behavior, how can we change behavior?
4. How can data help to avoid emotional responding when providing feedback?
## Chapter 2
1. Many people are driven by the desire to be _____________.
2. How can praise be used in the workplace to maintain employees’ sense of appreciation?
3. What is the difference between flattery and appreciation?
4. How can you be sure that your praise comes off sincere?
## Chapter 3
1. Carnegie's point in this chapter is that people are interested mostly in what ____ want, not what ____ want. How does this relate to the selection of reinforcers?
2. Carnegie states, “If out of reading this book you get just one thing—an increased tendency to think always in terms of other people’s point of view and see things from their angle” (p. 42). How could this perspective set up a leader to be successful?
## PART 2
## Chapter 1
1. How does showing interest relate to the concept of “pairing” yourself (manager/supervisor) with reinforcement?
2. Kindness can have a profound, lifelong effect on people. Give an example of when you might show kindness in the workplace.
## Chapter 2
1. "People rarely succeed at anything unless they have fun doing it," and initially engaging jobs or projects can fail if they become boring and joyless. What is the author implying needs to be built into the environment is this quote?
2. Smile even at the grumpiest people, "for nobody needs a smile so much as those who have none left to give!" How does this relate to shaping and using differential reinforcement?
## Chapter 3
1. How might remembering a person's name and a few details about them be used to pair yourself with your employee’s reinforcers?
## **Chapter 4**
1. In conversation, what type of listener do many people really want?
2. How does this relate to Daniels & Bailey suggestion of asking, “How’d you do that?”
## Chapter 5
1. Before meeting someone new, what is a good way to connect with the person?
## Chapter 6
1. How do you maintain your employees’ feeling of being important?
2. Consider and appreciate what you can learn from others. As Ralph Waldo Emerson said, "Every man I meet is my superior in some way." When dealing with a difficult employee, how might this be applied to the situation?
## Overall
1. List each of the Principles introduced by Dale Carnegie in Part 1 and Part 2. Of the outlined Principles, which three do you find to be most pertinent? How could each of the three principles be incorporated into your practice in the workplace?
**## HowtoWinFriendsandInfluencePeople_Part1PowerPoint_S.pptx**
HOW TO WIN FRIENDS AND INFLUENCE PEOPLE
Part 1
1
9 Suggestions to Get the Most Out of This Book
Develop a deep, driving desire to master the principles of human relations
Read each chapter twice before going on to the next one
As you read, stop frequently to ask yourself how you can apply each suggestion
Underscore each important idea
Review this book each month
Apply these principles at every opportunity. Use this volume as a working handbook to help you solve your daily problems
Make a lively game out of your learning by offering some friend a dime or a dollar every time he or she catches you violating these principles
Check up each week on the progress you are making. Ask yourself what mistakes you have made, what improvement, what lessons you have learned for the future
Keep notes in the back of this book showing how and when you have applied these principles
2
FUNDAMENTAL TECHNIQUES IN HANDLING
PEOPLE
Part 1
3
If you Want to Gather Honey, Don’t Kick Over the Beehive
Principle 1
Defensive
Criticism Hurts their pride Resentment
Feedback?
Reinforcement
Environmental Considerations
“Don’t criticize, condemn, or complain”
4
The Big Secret of Dealing with People
Principle 2
The desire to be important
Praise genuinely
“Give honest and sincere appreciation”
5
| |
| — |
| He Who Can |
| Do This Has |
| the Whole |
| World with |
| Him. He Who |
| Cannot Walks |
| a Lonely Way |
| Principle 3 |
Wants
How to get it
“Arouse in the other person an eager want”
6
## image2.jpg
## image3.png
## image1.png
## image4.jpg
## image5.jpg
## image6.jpg
## image7.jpg
## image8.jpg
## image9.jpg
## image10.jpg
## image11.jpg
**## HowtoWinFriendsandInfluencePeople_Part2PowerPoint_S.pptx**
How to Win Friends and Influence People
PART II
1
1
2
2
Six Ways to Make People Like You
Do This and You’ll Be Welcome Anywhere
Principle 1
3
Be interested in others
Pairing
“Become genuinely interested in other
people”
3
A Simple Way to Make a Good First Impression
Principle 2
4
Greetings
Kindness
Happiness “Smile”
4
If You Don’t Do This, You Are Headed for Trouble
Principle 3
5
5
“Remember that a person’s name is to that person the sweetest and most important sound in any language”
An Easy Way to Become a Good Conversation-alist
Principle 4
6
Active listening
“Be a good listener.
Encourage others to talk about
Interetshtemselves.”
6
How to Interest People
Principle 5
7
Connection
Pairing
“Talk in terms of the other person’s interest”
7
How to Make People Like You Instantly
Principle 6
8
Important
“Make the other
person feel important—and do it Bring tsointhceertealyb”le
8
## image4.jpg
## image5.jpg
## image6.png
## image7.png
## image8.png
## image9.png
## image10.png
## image1.jpg
## image11.jpg
## image12.jpg
## image13.png
## image14.png
## image15.png
## image16.png
## image2.jpg
## image3.jpg
**HowtoWinFriendsandInfluencePeople-DaleCarnegie.pdf**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/howtowinfriendsandinfluencepeople-dalecarnegie-pdf)